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Our experience was outstanding right from the beginning. The sales team took the time to understand our business needs and the degree of service that we required. I always felt that they had our interest at heart rather than offering the most expensive service. We opted for assistance with working with their standard templates which included a few hours of development customization. Again, we thought the Subhub team far out delivered our expectations. We simply couldn't believe the amount of hours they must've spent helping us put together our website for the price we paid. Further they put together individualized tutorials for subject matter that wasn't covered by their support area on the website. We were completely satisfied with the experience and you can see the result at https://www.traderounds.com Review collected by and hosted on G2.com.
We are extremely satisfied with the software and service. If we had one complaint, it would be that they have not completed their upgrade to handle larger capacity videos yet. This will ultimately allow hosting of all our subscription videos including the much longer ones that we now have to place on Vimeo. Review collected by and hosted on G2.com.
10 out of 11 Total Reviews for SubHub
Overall Review Sentiment for SubHub
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Seems feature-rich, for what it is. I tried it and abandoned it. Review collected by and hosted on G2.com.
It's not a community site. Perhaps its just me, but for me a membership site implies it is a community site. This isn't that. Review collected by and hosted on G2.com.
You have to freedom to change pretty much everything on the website. You can add your logo and make it whatever size you want, which is different from the competition because typically they will make your logo fit a pre-determined size relative to the theme you choose. The flexibility is nice. Review collected by and hosted on G2.com.
The interface is seriously lacking. I want to see like updates when I change things. Please up the site to include live editing. Review collected by and hosted on G2.com.
Its interface is easy to use. If you are trying to find a show or a sporting event, they give you the event and you can filter it however you please Review collected by and hosted on G2.com.
The services fees are outrageous. Ticket prices can be cheap but the service fees almost double the initial price. Review collected by and hosted on G2.com.
I find the subhub product easy to use and the SubHub team timely, professional, pleasant, and dedicated to helping their customers succeed with their product.
I have also found the product to be intuitive to use and didn't require a whole lot of initial learning to get my site up and running. Review collected by and hosted on G2.com.
Every so often the build-in web editor might get slightly glitchy, but I have consistently found the SubHub team to be responsive and quick in rectifying any glitches which might crop up. Also, as the product has matured, any glitches are extremely infrequent now. Review collected by and hosted on G2.com.
- The products core features surpass anything else in the marketplace at their price point and for price points much higher than SubHub's.
- The quality of the support surpasses anything you could, would or even should expect for their price point.
- Because of the above the stress and frustration levels are low to no... was live and agile iterating within just 4 weeks... incredible!
Just incase you're not sure what that means... a fully operational subscription site, capable of securely taking payments, plugged in to Google etc etc etc all within 4 weeks... stress free.
Judge for yourselves... learnclub.co.uk
I have no coding or development experience... Review collected by and hosted on G2.com.
For the cost what is to dislike? You get amazing support.. they really do help you when you get stuck which you will if you are like me and not a coder... BUT you get your product live so quickly and for such a low amount of money you have a real shot at succeeding... Review collected by and hosted on G2.com.
Subhub is an all in one user friendly site that assists with webhosting and membership support. Their reporting system is informational as well as their on site integrations. My favorite thing about Subhub is their customizable templates. Review collected by and hosted on G2.com.
The one thing that I dislike that it takes a while to get use to the program. Review collected by and hosted on G2.com.
The customer service that I've received is hands down, without equal to anyone else I've ever used. They are also constantly improving, updating, and building their platform and this also makes me confident for the future as we always like to do the same in our business. Review collected by and hosted on G2.com.
I currently do not have any complaints at this time. Review collected by and hosted on G2.com.
A clean fresh and modern design that is easy on the eye with any device Review collected by and hosted on G2.com.
Achieving a satisfactory mobile-friendly solution took much longer than I expected Review collected by and hosted on G2.com.
Nothing. The experience was a total waste of time and money and I found the Project Director to be downright unethical. Buyer beware. Review collected by and hosted on G2.com.
The "custom design" service is a sham. I paid SubHub on April 1, 2016 and as of May 26th, when I requested a refund they still hadn't provided a single, complete and unique "custom design" for me to review and start editing.
What I discovered after I paid in full is that SubHub considers a "Custom Design" sending you what they call "wire frames", which are nothing more than empty boxes. YOU will be required to do all the graphic design work yourself.
They do not provide unique graphics, they do not provide a custom header or a simple logo design element, which their rep stated to me personally they would deliver. Louise, Project Director, later rescinded the reps promise and stated that her rep misrepresented what they will do... but she refuses to refund my payment.
Even though I have an email from Louise, stating that she would "refund my money by the 27th, if I was not satisfied", she later refused and quoted their "policy" requiring the customer to request a full refund within 7 days of paying. Well, duh... no one is going to request a refund within 7 days of launching a website design.
Clearly, SubHub business philosophy is not one shooting for 100% customer satisfaction. Review collected by and hosted on G2.com.
Oh My, everything about this program is awesome, gaining subscribers has never been so easy! Review collected by and hosted on G2.com.
Cant find anything I didn't like, it worked perfect for me. Review collected by and hosted on G2.com.
