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Stream Reviews & Product Details

Cristi G.
CG
Product Manager
Internet
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Stream?

We've had a very positive experience with Stream chat, starting with the experience we've had with their support team, that were very responsive, and even agreed to further support us while in beta prior to our initial public release. The front-end SDK is also very handy, as our engineering team made the most of that and didn't have to code everything from scratch. Review collected by and hosted on G2.com.

What do you dislike about Stream?

Even though the team graciously agreed on extending our trial period, we ended up having to pay for the subscription for a couple of months while we were still in development. Also, the Figma UI kit feels a bit outdated. Review collected by and hosted on G2.com.

What problems is Stream solving and how is that benefiting you?

We were able to quickly plug in a chat solution for our SaaS, which otherwise would have cost us many months of development, thus allowing us more time and energy to focus on our core business. Chat is - of course - an important part of the tool's offering, but we didn't have the reinvent the wheel. Review collected by and hosted on G2.com.

Stream Overview

What is Stream?

Stream powers real-time communication experiences for billions of end users across multiple industries. Stream's Chat API and SDKs were developed to enable teams to quickly ship a full-featured, high-fidelity, in-app chat experience in days that typically take years to build in-house. We offer chat SDKs for Android, Angular, Compose, Flutter, iOS, React, React Native, Swift, SwiftUI, Unity, and Unreal that are fully customizable, scalable, performant, and provide robust security, full multi-tenancy support, and easily integrate with existing systems.

Stream Details
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Stream Community
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Product Description

Stream’s Chat API enables developers to rapidly build an in-app messaging functionality that is secure, scalable, fully customizable, and can easily integrate with Stream’s library of feature-rich SDKs.


Seller Details
Seller
Stream
Year Founded
2015
HQ Location
Boulder, US
Twitter
@getstream_io
11,408 Twitter followers
LinkedIn® Page
www.linkedin.com
287 employees on LinkedIn®

Emily R.
ER
Overview Provided by:

Recent Stream Reviews

LM
Lydia. F M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy to access and very fast, which is what is needed"
Easy to configure and the ability to customize the widget and create faces of teammates is very nice.
Steven M.
SM
Steven M.Enterprise (> 1000 emp.)
5.0 out of 5
"Dealer-FX: Boosting Communication Efficiency & User Retention with Stream"
Stream's Chat API has been super helpful for Dealer-FX, making it easy our customers to connect and communicate better. We were able to build a rea...
DP
Dean P.Enterprise (> 1000 emp.)
5.0 out of 5
"Replaced an 8 Year Old Messaging System with Stream Chat"
Stream is feature rich with a great development environment. The Technical and Support Staff are very good. The end result is a well integrat...
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Stream Media

Stream Demo - Dating
Paired Helps Couples Spark Meaningful Conversations: Stream Chat Keeps Them Going
Stream Demo - Marketplace
Sports Card Marketplace CollX Sees 75% Retention Rate After Introducing In-App Chat Negotiation
Stream Demo - EdTech
EdTech Enterprise Chooses Stream Over Sendbird To Streamline Communication for Millions of Users
Stream Demo - Social & Teams
Recoverlution Uses Stream Chat to Create a Dedicated Online Space for People in Recovery
Stream Demo - Non-Profit
YesHelp Connects the Displaced Women of Ukraine To Female Volunteers With Stream
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Have you used Stream before?
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45 out of 46 Total Reviews for Stream

4.5 out of 5
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45 out of 46 Total Reviews for Stream
4.5 out of 5
45 out of 46 Total Reviews for Stream
4.5 out of 5

Stream Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Overall Review Sentiment for StreamQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
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Steven M.
SM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Stream?

Stream's Chat API has been super helpful for Dealer-FX, making it easy our customers to connect and communicate better. We were able to build a really simple, but customized communication platform using Stream's flexible API that supports direct messaging and group chats. This integration has been really important in keeping 90% of our users engaged. Review collected by and hosted on G2.com.

What do you dislike about Stream?

We're pretty happy with Stream and all the benefits it's brought to our operations, but we feel like we could be getting even more out of it. It would be awesome if we could get more proactive guidance on how to use all of Stream's features, especially some of the more advanced stuff like slash command updates, AI chat, or voice and video chat options. If we could hear about best practices and cool ways other industries are using Stream, that would really help us unlock some new communication capabilities on our platform. Review collected by and hosted on G2.com.

What problems is Stream solving and how is that benefiting you?

Stream Chat addresses the challenge of creating a scalable, efficient communication platform for dealership coordination and customer engagement. This solution allows us to integrate advanced chat functionalities, including automated group messaging and direct 1:1 chats, into our service offerings. The benefit for Dealer-FX is twofold: it significantly improves our operational efficiency by ensuring all departments are synchronized, and it enhances the customer service experience, evidenced by our 90% user retention rate. This streamlined communication capability is crucial for maintaining high levels of satisfaction both internally among staff and externally with our customers, fostering a more transparent and responsive service environment. Review collected by and hosted on G2.com.

JC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Stream?

For the most part, it's been quite easy to implement Stream in our mobile apps and integrate with some associated internal services. It worked out-of-the-box for the vast majority of our needs, and it's been pretty flexible for some unique use cases in our business. The API and SDK documentation has overall been thorough, accurate, and easy to consume. Review collected by and hosted on G2.com.

What do you dislike about Stream?

Our team has encountered a couple bugs, both transparently in the SDK and more opaquely in the platform. For example, some unknown change in their platform caused images in our app to miss their CDN for an extended period of time. Their support/success managers are usually quick with an intial response, but often need to involve technical team members with, unsurpisingly, less expedient communication. Review collected by and hosted on G2.com.

What problems is Stream solving and how is that benefiting you?

Out teams previously used an in-house chat service that offered only a fraction of the features of Stream. Making use of Stream has broadened the chat features we're able to offer our customers, and standardized our implementation across multiple apps, in a more reliable and cost-effective way than would have been likely with continued in-house development. Review collected by and hosted on G2.com.

DP
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Stream?

Stream is feature rich with a great development environment.

The Technical and Support Staff are very good.

The end result is a well integrated Chat System that supports FamilySearch and our yearly RootsTech Conference. We had over 600,000 messages sent in Feb. 2024. Review collected by and hosted on G2.com.

What do you dislike about Stream?

Some issues arose, but resolved promptly by the Stream Chat team. Review collected by and hosted on G2.com.

What problems is Stream solving and how is that benefiting you?

We don't have to be experts with Chat. Stream's hosted services and development environment allowed us to focus on turning FamilySearch into a collaborative environment.

We have Chat integrated in our Core Services. Our Patrons can stay in context with their task while receiving help and communicating with friends, family, and other patrons. Review collected by and hosted on G2.com.

Ashik M.
AM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Stream?

Our migration to Stream went off without a hitch.

Integration was really easy.

The Stream team was very helpful during integration to help us implement our tech.

When we flipped the switch to migrate, it went off without a hitch.

Operations have been super easy since - we haven't had any issues. Review collected by and hosted on G2.com.

What do you dislike about Stream?

No real issues so far. The tech has been good, and the Stream people have been great! Review collected by and hosted on G2.com.

What problems is Stream solving and how is that benefiting you?

It's the solution we use for our in-app chat between players. Review collected by and hosted on G2.com.

JZ
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Stream?

I've been using stream chat for over a year and can share some of my 1st-year experience and why I chose Stream Chat for my app. What attracted me initially was the list of features and the price point, which were reasonable and scalable. Five nines availability, GDPR and HIPAA compliance, TS React client and UI library, updates and an active GitHub community were all ticks on my checklist. If you've never built a chat app before, this is an excellent place to start with plenty of support docs and videos you can find on YOutube. Using Stream Chat has been a positive learning experience for me. If you're learning and are comfortable with HTML/CSS but new to Javascript or a framework like React, the documentation is excellent at teaching how to customise the app while building your MVP. It's also free for makers so it really lowers the barriers, to turn ideas and concepts into products and features. Review collected by and hosted on G2.com.

What do you dislike about Stream?

So far, so good. In some cases, I've had to dissect and customise the code for my own use for improved performance and new features, but that was expected due to all the features supported in the provided SDK and UI components. My only wish is there was some sort of Discord or Slack community where users could support each other. Review collected by and hosted on G2.com.

What problems is Stream solving and how is that benefiting you?

Stream Chat helps to lower the cost and difficulty of accessing high-availability custom messaging as a platform for early-stage product development and scale growth. With stream chat, I can turn my ideas into features for my app and support future growth with five-nines availability and GDPR HIPAA compliance. Review collected by and hosted on G2.com.

LM
Account Manager
Automotive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Stream?

Easy to configure and the ability to customize the widget and create faces of teammates is very nice. Review collected by and hosted on G2.com.

What do you dislike about Stream?

I haven't experienced any significant drawbacks. My experience with the app has been very good. Review collected by and hosted on G2.com.

What problems is Stream solving and how is that benefiting you?

Its nice to chat with our website visitors and track their presence. It has auto-replies so I don't have to waste time writing everything. Review collected by and hosted on G2.com.

Jose F.
JF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Stream?

We are using per almost 2 years. It is very robust for us to embed inside our solutions. Great support and Stream.IO team is always available to share knowledege about new functionalities. Review collected by and hosted on G2.com.

What do you dislike about Stream?

Stream.IO can improve the process to communicate new functionalities. Review collected by and hosted on G2.com.

What problems is Stream solving and how is that benefiting you?

Putting our users in contact and speed up sharing knowledge Review collected by and hosted on G2.com.

Jay G.
JG
Software Developer
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Stream?

Stream Chat is a chat SDK that allows you to easily build chat functionality into your app. It has a wide range of features such as real-time messaging, group chat, push notifications, and more. Additionally, it is flexible and customizable, allowing you to tailor the chat experience to your specific needs. If a friend or colleague is looking to build chat functionality into an app, Stream Chat would be a good option to consider. Review collected by and hosted on G2.com.

What do you dislike about Stream?

I'm not aware of any specific issues with Stream Chat, but as with any software, there may be bugs or compatibility issues that arise. It's always a good idea to thoroughly test any software before deploying it in a production environment. Additionally, it's important to keep the SDK and dependencies up to date to ensure that any known issues have been resolved. If you do encounter an issue while using Stream Chat, you can reach out to the Stream Chat support team for assistance. They may be able to help you troubleshoot and resolve the problem. Review collected by and hosted on G2.com.

What problems is Stream solving and how is that benefiting you?

Getstream.io Chat is a chat SDK that allows developers to easily build chat functionality into their apps. It provides a set of features and tools that makes it easy to create real-time chat systems, group chats, and push notifications. This allows developers to create engaging and interactive chat experiences for their users, which can improve user engagement and retention. Additionally, Getstream.io Chat is flexible and customizable, which allows developers to tailor the chat experience to their specific needs. This can enable them to create a chat experience that is tailored to their users and aligns with the overall user experience of their app. Overall, Getstream.io Chat helps developers to build better chat experiences for their users, which can lead to improved engagement and retention. Review collected by and hosted on G2.com.

Jack C.
JC
CTO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Stream?

The SDK was super simple to set up, and we were able to use the React components to spin up our live chat feature extremely quickly. It was one of the quickest integrations with a third-party provider that we've had. Review collected by and hosted on G2.com.

What do you dislike about Stream?

Overall, I've been very pleased. One challenge we did have was around version upgrades. Stream could do a bit better providing a "changelog" between version upgrades that would make it a bit easier. From a product perspective though, the stability and performance have been ideal - no issues there. Review collected by and hosted on G2.com.

What problems is Stream solving and how is that benefiting you?

We wanted to integrate a live-chat into our Zoom-based application, but knew this was a "Can of worms". Stream helped us implement this quickly to prove out the feature use cases, and ended up being robust enough where it was an easy choice to keep them as a provider. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Stream?

We have used Stream for the last 6 months to power our chat messaging. It was really helpful to get the standard chat messaging features integrated into our user experience. Our users were delighted to see chat messaging get added quickly with all of the standard features like ... for typing, reactions to messages, threaded replies and editing of messages. Review collected by and hosted on G2.com.

What do you dislike about Stream?

Stream Chat takes a bit of leg work from our engineering team to register the user in Stream. The data is hosted on Stream instead of our database so it requires our APIs to speak with each other. Review collected by and hosted on G2.com.

What problems is Stream solving and how is that benefiting you?

Stream Chat is helping us facilitate live chat conversations between our users who are looking to support each other for career development and mentorship relationships. Review collected by and hosted on G2.com.