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The platform and capabilities of the product are 3/10. Review collected by and hosted on G2.com.
Customer service is 1/10. Many functions require the support service team to either unlock a function or complete a task for you. When calling by phone expect a very long wait. Once someone picks up they will always tell you how busy they are and how they cannot help you at that time. They then request you email them. An email inquiry will take between a week to two weeks to get resolved, if ever. I had the worst phone customer service experience with any company through StorEDGE. The representative mocked me on the phone, told me I should use a different service, hung up on me twice and was extremely rude. My issue was never resolved. I emailed asking for management to review those phone conversations as I felt the employee was disgruntled and trying to sabotage the business. A manager contacted me saying he would listen to the tapes, talk to the employee and get back to me. Crickets. It's been two months and it seems like my assumption of one bad apple might have been wrong, yet the whole tree is infected. Do your research, as switching SMS companies after-the-fact is costly. Review collected by and hosted on G2.com.
12 out of 13 Total Reviews for storEDGE
Overall Review Sentiment for storEDGE
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Ability to utilize the full functionality of the platform from a cell phone or tablet in addition to laptop Review collected by and hosted on G2.com.
It seems to lack some simplicity as compared to Sitelink Review collected by and hosted on G2.com.
storEDGE offers a robust suite of tools for self-storage facility management. Users appreciate the comprehensive features that cover everything from facility operations to customer management and online reservations. Review collected by and hosted on G2.com.
Some users may find storEDGE to be on the higher end of pricing compared to other self-storage management software options. This can be a concern for smaller facilities or those operating on tighter budgets Review collected by and hosted on G2.com.
The functionality is strong and it manages all aspects of our storage business. Have run.the software for 2+ years with few issues and good customer experiences Review collected by and hosted on G2.com.
Since Easy Storage Solutions was acquired by Storable the technical support has been atrocious. Tickets get lost, when they are not lost it takes DAYS to get a response. When you escalate and get lucky enough to get a person, nothing but excuses. Poor customer service is killing an otherwise great product. Look for alternatives as switching costs are high and reading other reviews suggest my terrible support experience is far from isolated. Review collected by and hosted on G2.com.
The various levels of software offered as well as the ability to bundle and package for business needs. StorEdge provides an array of services for those in the Self Storage industry. They have an easy to use interface which allows for some customization away from SiteLink (rental software). The website specials column, as well as the 'coupon' option, are amazIng. They allow us to advertise specials while still maintaining a cohesive flow for all of our locations.
The simplicity of website design and integration with SiteLink is also a huge plus. It is very little for us to do in terms of website upkeep and admin. Images and most of the text on the website is editable on the admin login that we have access to so we can quickly update information as needed. Additionally, the ability to create various permissions levels for users is a big plus. We have a few reports only access as well as users with full permissions and permissions only to reservations, calls, and leads. This helps ensure that every step of the rental process is correctly dealt with as well as all pertinent information is kept accurate.
Singling out one feature that is completely the best would be the recorded calls. You can download, listen, or replay phone calls made directly to the website via the admin login. This has helped us out numerous times with the spelling of names and specifics of rental requests. Review collected by and hosted on G2.com.
Customer Service including Tech Support has gone downhill fast since the merger(s). Very long wait time, no response, and tickets get closed and when calling most of the time they are unable to answer questions or address ticketed concerns.
They've said to call in for a quicker response, we call and wait on the phone for over an hour just to get a recording telling us thank you for waiting. When selecting the call back option they don't always call back for several days.
Trying to resolve issues is very difficult and you often have to explain the same error or change multiple times because they don't seem to have a way to keep track of these things.
It is understandable that they have a lot to do and different departments but there needs to be some sort of organization and consistency with the information they are and aren't allowed to share. We have been told something can not be done, only to get a call back from a different tech saying that the issue can be resolved and then resolving it in a matter of minutes. Review collected by and hosted on G2.com.
Easy to use, and very automated. Clean look, and friendly on a mobile Review collected by and hosted on G2.com.
Customer support takes a VERY long time. When you call, they can't fix anything. When you email them, it takes 3 days or longer to get a response. When something that runs my business isn't working, I need it fixed today, not next week. Review collected by and hosted on G2.com.
Reports are very helpful and knowledgeable Review collected by and hosted on G2.com.
I am an owner in all the facilities and find the password changing at certain times a nuisance. I change my passwords and with all the sites I have passwords to I forget and then I try to many times and I'm locked out. Then I have to get our general manager to contact Stor Edge to establish a new one. A bit to much. Review collected by and hosted on G2.com.
The dashboard! Everything i need is right there! Just a click away! Review collected by and hosted on G2.com.
When selling retail to a NON tenant, I do not like the fact that we have to enter the credit card holders complete home address. It should just ask for the zip code for the CC. Review collected by and hosted on G2.com.
I really like the back end reports as it does break down more than other software we have used before. The autopay roll and the insurance roll have been beneficial as well as the contact roll. Review collected by and hosted on G2.com.
Some of the layout doesn't make sense. The reminders are hidden off to the side on a tab when it would be best if these were on the home screen. Now I need a reminder to remember to check the reminders. The fact that I can't add a second e-mail address to a person's account too is a bit annoying. Review collected by and hosted on G2.com.
I like how easily everything is laid out. I like that it is very usuer friendly and practically runs on its own. The software sends out payment and move in reminders for you. Allows you to call, email, and even text the customer. Review collected by and hosted on G2.com.
The software is still new so it still has some bugs that it needs to fix. They go through and update almost every week trying to fix previous issues which brings up another problem. So every week there is something miniscule that needs to be adjusted. Review collected by and hosted on G2.com.
