Startdeliver Pros and Cons

I like StartDeliver for its ability to provide a comprehensive overview of customers, enabling a deeper understanding of their usage in the platform, feedback and needs. Its user-friendly interface allows for seamless adoption by our CS team, ensuring efficient utilization of its capabilities. The product team's flexibility and excellent customer support have contributed to its success in enhancing customer success efforts and retention. Review collected by and hosted on G2.com.

I am missing a "Gantt view" of the projects. Review collected by and hosted on G2.com.

I like how Startdeliver provides powerful usage insights and health scores. It helps me understand customer behaviors and track their overall health. With this information, I can make informed decisions to drive customer success, personalize engagements, and optimize the customer experience.

Startdeliver empowers me to proactively address needs and ensure customer satisfaction. Review collected by and hosted on G2.com.

I would like to be able to build my own dashboards. I know they are working on this and look forward to that update Review collected by and hosted on G2.com.

The best thing about Startdeliver is that this tool gives me a bird's-eye view of the whole customer portfolio, while at the same time I can make a deep dive into each of the profiles to better understand their situation and health scores. Additionally, with Stardteliver I have all the customer-related information in one place without having to jump from tool to tool. Review collected by and hosted on G2.com.

We love the app and find it very useful, however, it'd be great if we could create more advanced automation via the app's UI without having to delegate this task to our developers. Review collected by and hosted on G2.com.

The standard and custom integrations between our CRM, our Database, and StartDeliver automate most of our processes. Which, in turn, gives me a great overview of our customers and their status.

I also love the attention we get from our CSM Robin. He has helped us proceed with developing our ways of working, and understand how the system works.

The possibilities I have to customize the system myself is also a fantastic feature. Everything from filtering lists, to creating custom fields and integrations without the need of spending time on consultants is fantastic! Review collected by and hosted on G2.com.

It is, sometimes, apparent that the system is in an early stage. Many features are in their Roadmap, and sometimes, things do not work as intended. But everythig constantly keeps improving! Review collected by and hosted on G2.com.

I use Startdeliver to complete my every day Customer Success tasks. It’s easy to manage all the necessary information in one place (product usage, email correspondence, and projects). Startdeliver helps me to monitor customers’ progress and keep track of my actions.

I also find the filters really useful as they help to locate the customer I want to work with quickly and easily. Review collected by and hosted on G2.com.

There is nothing in particular that I don’t like about Startdeliver. It would be good to be able to switch between the old and new design of the app, but I believe you quickly get used to the updated layout. Review collected by and hosted on G2.com.

Startdeliver helps my team to know everything that we need about customers. No surprises - thanks to detailed categories and statuses we always know what actions to take with which client. It’s also possible to integrate Startdeliver with your email accounts, CRM, and Billing system, so all the details are kept in one place. Review collected by and hosted on G2.com.

There is nothing I dislike about Startdeliver. It would be good if synchronization with integrated apps took less time, but the current time doesn’t really impact the speed of daily workflow. Review collected by and hosted on G2.com.

I think the best thing about Startdelivery is the up-to-date healthscores, which have made it much easier to manage customer relationships. The statistics and reports are also very useful. It is also easy for us to develop our Customer Success processes because Startdeliver offers the possibility to integrate the functionalities into our existing processes. A big thank you also to the customer service we have received Review collected by and hosted on G2.com.

Sometimes it takes time to get new functions up and running, but in the end we've always got everything working. Review collected by and hosted on G2.com.

We have built an integration between Startdeliver and Intercom; this is super powerful and crucial for our segmentation. Thanks to this, we can target users with specific campaigns based on their user or company health score. With this setup, we're ready to scale our company and user base. Review collected by and hosted on G2.com.

I have requested more automation triggers, and they're working on that one! Review collected by and hosted on G2.com.

We use Start Deliver to get an overview of all our trials, onboardings and new customer. It's a great tool that gives us a complete picture of our customers and which actions we need to take next. Review collected by and hosted on G2.com.

The UI is not great, but I know this is something they are working on. We have also requested some customizations that aren't possible yet, but hopefully, Start Deliver will be able to offer a better-customized tool soon. Review collected by and hosted on G2.com.

Easy to use and the team at Startdeliver are always on top of things regarding support, product development and our relationship as a customer. The product steadily improves to stay ahead of the curve giving its users the best possible and innovative experience. Review collected by and hosted on G2.com.

As for any system, no one can solve all issues, so there's nothing negative to say about Startdeliver or their tool but more so the fact that one needs another tool to integrate with your CRM - which they have! Review collected by and hosted on G2.com.