Startdeliver Pros and Cons

Being able to categorize our customers based on different variables, such as "New customers", "Onboarding" and "Extra important", to gain a structure in my work process as a customer success manager. Also having a product health score, combined with NPS-score on both company and user-level, it gives me access to be more proactive on where to focus right now, to avoid dissatisfied customers, and also better knowing where the challenges are; like specific users - or specific products.

I am really satisfied with the customer support, they are always helpful and easy to get a hold of. Since StartDeliver is one of my main working tools on a daily basis, its important to feel that you can get help easily.

We integrate StartDeliver with Hubspot, Responsr and our own software which has been working out nicely throughout the process. Review collected by and hosted on G2.com.

Just like CRM's, it can easily become too complex and time-consuming if you dont have a clear and very focused plan when you implement StartDeliver. You really need to figure out the output of WHY certain datapoints are included in the health-score etc. and from what perspective you are seeing things; yours or the customers'.

As a SaaS startup, StartDeliver helps me gain control and be more structured and proactive, at the same time as my feeling can be that it is way more built for bigger/more established businesses, such as the Shared Workspace. So if you are a startup, see that you get an optimal setup for the needs you have - and rather have a long term plan on how to grow in to the StartDeliver-platform. Review collected by and hosted on G2.com.

The system is very versitile and nice to work in, with all insights you need about users and customers as a whole (B2B). Also, the way Startdeliver works with their users and really listen to feedback is impressive! Review collected by and hosted on G2.com.

Nothing, really. It's all really nice! :) Review collected by and hosted on G2.com.

Provides a good overview of my clients and all the phases they are in/going through. Review collected by and hosted on G2.com.

I've had issues with the connection and updated from Outlook. I can see that interaction-time is incorrect at times, even tough it's the correct email provided etc. Review collected by and hosted on G2.com.

Startdeliver is fantastic tool for our customer success processes. It's easy to use with a friendly interface, saving us time and avoiding confusion. The usage insights and health scores are invaluable, helping us understand customer behaviors and make right decisions based on that data.

Startdeliver is flexible, allowing us to customize workflows and metrics. Their team is responsive and helpful, and the integration with our existing tools is seamless. Highly recommended for boosting your customer success! Review collected by and hosted on G2.com.

There is nothing I dislike about Startdeliver. Maybe it would be nice to have more advanced search and simpler filters, but even the current version is good enough! Review collected by and hosted on G2.com.

Following up all my projects at the same place and being able to smoothely collaborate with my colleagues improved my work a lot. As well as getting insight and tracking our progress and performance on all levels: individually, project based, collectively. Review collected by and hosted on G2.com.

I am missing a more visual way to look at project planning overtime as well as creating my own columns to move task along.

I also sometimes feel limited in doing calculations myself and being able to easily see in the platform how to things are calculated behind the scenes. Review collected by and hosted on G2.com.

Price

Easy to use

Shared workspave

Easy to extract data Review collected by and hosted on G2.com.

Not very customizable

Not great at tracking key CS metrics

No e-mail automation Review collected by and hosted on G2.com.

I highly appriciate Startdeliver's user-friendly UX that enables us to fully leverage its features for customer success. The team loves to work in Staratdeliver. Review collected by and hosted on G2.com.

Startdeliver inititally lacked some features we needed but the platform has envolved quickly and today it fully meets our requirements. Review collected by and hosted on G2.com.

I appreciate Startdeliver's flexibility as both a platform and a partner. It offers a customizable experience that adapts to my unique needs. Whether it's configuring workflows or tailoring metrics, Startdeliver empowers me to personalize the software. Additionally, their team is responsive and accommodating, working closely with me to achieve our customer success goals. Startdeliver's flexibility makes it a valuable asset in driving our success. Review collected by and hosted on G2.com.

It would be amazing if there was an app for mobile. Review collected by and hosted on G2.com.

The simplicity in getting started and ease of definining the Product Health. The company is very close to their customers and open to exchanging knowledge and experience. Review collected by and hosted on G2.com.

The simplicity makes it less flexible in assigning more value to certain features within the same product. Review collected by and hosted on G2.com.

Startdeliver was a critical factor in the success of our CS team. It gave us an excellent interface to organise the team and monitor customer interactions. Review collected by and hosted on G2.com.

It took some time to set up the basics, as the tool was pretty young when we first used it. But over time, the team significantly improved. What was first a negative point became another success story. Review collected by and hosted on G2.com.