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You can get a lot of information on your customer's account in a few clicks; information about the subscription, previous meetings, who are the users and their roles in the company, etc.
It's also very handy to plan tasks quickly and allows me to focus on what really matters, talking to customers, without worrying about the practicalities, my next step is always planned and I don't have to constantly think about it.
Their support is also a big plus for me. I recently have been exploring other possibilities of the tool and their CS (Fanny) contacted me right away to plan a meeting. The meeting taught me everything I needed to know, the next steps are clear for both parties... Amazing service! Review collected by and hosted on G2.com.
The lack of automation was a bit of an issue in my opinion. However, it has been solved by recent developments. Review collected by and hosted on G2.com.
38 out of 39 Total Reviews for Startdeliver
Overall Review Sentiment for Startdeliver
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The most valubale part of implemneting startdeliver was to gain visbility on data and be able to make it actionable. get black and white and remove the gut feeling. We hav ebeen able to build new KPIs and insights based on the visualisations provided by StartDeliver. The systems offers a lot of flexibility both in what it takes in, what and how can be visualised. The system is also versitle in the purposes of use as beyond the data repository and reprting tool from different sources, you can work with shared working spaces very helpful for onboarding with automations. Review collected by and hosted on G2.com.
Diffcult to get your way around without help from Startdeliver staff, some settings and setup can be only done by Startdeliver Team. I would apprecaite a more self- service approach to the extend it is possible, given we are looking at a complex solution here. Review collected by and hosted on G2.com.
There is a lot of power under the hood. Combined with ease of use and the amazing customer support and success teams you really start to make progress in setting it up rather quickly. It really is focused on CSM and the client journey so it becomes part of the daily flow of operations. Review collected by and hosted on G2.com.
I cannot think of anything at the moment Review collected by and hosted on G2.com.
The customer health scoring feature is fantastic! It gives us a clear picture of where each customer stands and helps us proactively address potential issues before they escalate. The dynamic customer lists are incredibly useful for segmenting our customer base and tailoring our outreach efforts. The dashboards and executive reporting tools are comprehensive and customizable, making it easy to present data to stakeholders. Review collected by and hosted on G2.com.
Honestly, there's nothing significant to dislike about this platform. It delivers on all fronts, providing robust features that enhance our customer success strategies. Review collected by and hosted on G2.com.
The customer success team proformance and the impact page.
this give me all the data to make best decisions for the future and to provide feedback. Review collected by and hosted on G2.com.
You can improve on getting more different voice. Review collected by and hosted on G2.com.
I like the UI and it is generally easy to use and implement. No big and manual onboardings necessary. The analytics are quite helpful and have helped us to improve certain processes. Review collected by and hosted on G2.com.
There were some features or customisation options lacking compared to larger CRMs. It is not as well integrated. Better for smaller organizations. Review collected by and hosted on G2.com.
The dynamic customer health feature is a standout. It provides a comprehensive, real-time overview of our customer engagement, enabling us to proactively address issues before they escalate. Additionally, the dashboards and executive reporting tools are robust, allowing us to present clear and concise insights to our stakeholders. Review collected by and hosted on G2.com.
The integration with our systems can be complicated sometimes but there is a great support from Startdeliver team. The initial setup and customization required a steep learning curve. Review collected by and hosted on G2.com.
All the possibilities when it comes to lists with interesting data points and the shared project spaces Review collected by and hosted on G2.com.
Some of the features can only ba handled by Startdeliver reps. Review collected by and hosted on G2.com.
Relevant and actionable customer health overview.
Fast and competent support.
Simple and intuitive UI. Review collected by and hosted on G2.com.
If pressed for an answer on this one, the only thing not quite up and running in our implementation yet is sync with our subscription management tool. Review collected by and hosted on G2.com.
Easy to get a great overview of our customers and how they are doing. Easy to get started! Review collected by and hosted on G2.com.
Some bugs (but they are usually solved quickly) and not following WCAG standards for visibility Review collected by and hosted on G2.com.
Being able to categorize our customers based on different variables, such as "New customers", "Onboarding" and "Extra important", to gain a structure in my work process as a customer success manager. Also having a product health score, combined with NPS-score on both company and user-level, it gives me access to be more proactive on where to focus right now, to avoid dissatisfied customers, and also better knowing where the challenges are; like specific users - or specific products.
I am really satisfied with the customer support, they are always helpful and easy to get a hold of. Since StartDeliver is one of my main working tools on a daily basis, its important to feel that you can get help easily.
We integrate StartDeliver with Hubspot, Responsr and our own software which has been working out nicely throughout the process. Review collected by and hosted on G2.com.
Just like CRM's, it can easily become too complex and time-consuming if you dont have a clear and very focused plan when you implement StartDeliver. You really need to figure out the output of WHY certain datapoints are included in the health-score etc. and from what perspective you are seeing things; yours or the customers'.
As a SaaS startup, StartDeliver helps me gain control and be more structured and proactive, at the same time as my feeling can be that it is way more built for bigger/more established businesses, such as the Shared Workspace. So if you are a startup, see that you get an optimal setup for the needs you have - and rather have a long term plan on how to grow in to the StartDeliver-platform. Review collected by and hosted on G2.com.
