StarShip Pros and Cons

It's convenient and easy to use for both younger and older people. It connects with our Quickbooks Desktop and posts our tracking back to all sales orders. Review collected by and hosted on G2.com.

It's hard to get a hold of the support team. You can't easily call in, and when you do call in and get through, I haven't had an easy support person. It normally was someone who didn't really know how to fix the issue. Review collected by and hosted on G2.com.

StarShip has helped me be more efficient with shipping and invoicing orders. By integrating with Quickbooks, the copy and pasting of shipping information is no longer necessary because when I refresh the page the information is automatically loaded. I will never not use this program. My stress level to get orders out has greatly decreased because of the speed, efficiency and productivity this program has given me. I have already recommended StarShip and will continue to do so. I have 2 main contacts and they have been extremely helpful in pointing me in the right direction for support or just answering questions. They have been always available. I can't thank them enough for all the assistance they have given. StarShip is an incredible addition to my day to day operations. Review collected by and hosted on G2.com.

The downside is that I wish I knew about this program sooner. Review collected by and hosted on G2.com.

The best thing about Starship is that it combines all your shipping needs, including parcel, drop shipments and freight, into one easily used program. This software is hands down the best solution for any company that wants to centralize all of their shipping needs into one place. Review collected by and hosted on G2.com.

The complexity of Starship in what it is achieving can mean there is quite a learning curve. Once you learn the program, it is easy to use, but you must learn how it works. If all else fails and you become frustrated, don't hesitate to call or email their support team. They are an amiable staff of developers and know their craft; every problem I've ever had has been solved with a simple conversation with them! Review collected by and hosted on G2.com.

Years past we had always been using Worldship to process UPS packages, it works okay for what it is, but if we wanted to use other shippers it became cumbersome to have 3 or 4 different versions of shipping software for each company we use, and that is just for parcel. It was decided to try out Starship mostly because it had the capability to integrate with our dealership software, the setup was a bit time consuming and at times confusing, but with the help of the support team at Vtechnologies we got the whole parcel process streamlined.

After this happened we were able to keep up with daily demand quite easily, so much so that when one of the two parcel shippers quit, we were able to devote the other worker to parcel shipping full time and was still able to keep up with the demand.

After we streamlined the process further we implemented it company wide and are now able to ship a package using Starship in a matter of seconds. Review collected by and hosted on G2.com.

The initial setup was a bit time consuming and confusing, this is not necessarily Vtechnologies fault, it was more finding how to pull the correct information from our dealership software into Starship. And it took some trial and error to figure out exactly what was needed.

The other thing is the prices for adding LTL carriers, I believe they are way over priced for what they are, and considering there are so many of them, if you really wanted to have access to them all you will have to put a lot of cash up front. I am sure for larger companies putting out a lot of LTL on a daily basis it would be well worth it, but not for us. Review collected by and hosted on G2.com.

The software allows shipping labels to be printed from any laptop that has the StarShip application installed. Review collected by and hosted on G2.com.

The software is not easy to navigate, and the customer service is not always helpful when issues arise. Review collected by and hosted on G2.com.

The software is easy to use and it links to my erp system which makes it easy to take orders and ship Review collected by and hosted on G2.com.

It is a little slow printing out the labels and paperwork Review collected by and hosted on G2.com.

The streamlined shipping process makes orders go a lot quicker. Review collected by and hosted on G2.com.

The time it takes to setup is taxing, even though it is necessary. Review collected by and hosted on G2.com.

The thing I like best about StarShip is the quick scan that allows me to scan any order without having to type in any type of information cutting down a lot of time for me when it comes to shipping out packages during are busy season. We are also able to easily save customers shipping account numbers into StarShip which is very helpful when it comes to pulling up their orders. Review collected by and hosted on G2.com.

There was some issues with ShipShip and Eterm reading each other but it was easily fixed so I really cant say anything bad about it. There was a little bit of a learning curve but after that everything started to run very smooth. We spent a lot of time the first week calling customer service asking questions and they were very friendly and very helpful each time so it worked out great. Review collected by and hosted on G2.com.

I like the ability to integrate directly with our ERP (Sage 100). This makes order import into StarShip a breeze that really increases efficiency. I like having all of our shipping providers rates in one place with the ability to rate shop and validate addresses for the best delivery experience possible. Review collected by and hosted on G2.com.

While there is integration with Amazon, I would like to see better use of the BuyShipping API offered through Amazon. This would be especially helpful for SFP shippers that are mandated to purchase shipping through Amazon. I also think that support is a bit lacking. It seems they attempt to help but do not really try to understand the issues you are trying to solve prior to offering solutions which can lead to a lot of wasted time. Review collected by and hosted on G2.com.