SSL.com Pros and Cons

Small indie business, which I like supporting. But not when they are borderline-fraudulent and make money by making customers contact them multiple times to stop getting billed

You can get a free SSL cert from your public cloud host (ex AWS). I like supporting small businesses like this. But this is insanity. Review collected by and hosted on G2.com.

You cannot disable automatic renewal or remove your CC from their billing. When I contacted them to request that my account NOT get automatically renewed, the customer service rep assured me he'll take care of it.

A couple months later, I find I was automatically charged again.

I have screenshots of the chat with the customer service rep (who I will not call out by name). I saved those screenshots because I got some red flags that this was a shady operation. And it turned out I was right.

Maybe they are incompetent. Maybe they are nefarious. Can't tell. Regardless, I had to contact them a 2nd time to get them to stop charging me. And I have a feeling I'll get charged again for my other domains on this service. Review collected by and hosted on G2.com.

The support is amazing! The support is willing to travel an extra mile to help resolve my issues. Review collected by and hosted on G2.com.

I have nothing to dislike about SSL. The company has excellent support. Review collected by and hosted on G2.com.

Great support (this time by Charley), giving us fast solution on mass provisioning of certs! Thumbs up! Review collected by and hosted on G2.com.

No negative comments at this point as we need to update our API for some minor issues we are facing which live support solves fast and efficiently! Review collected by and hosted on G2.com.

Fast response from him. Any questions, he respond in less than 1 minute Review collected by and hosted on G2.com.

Nothing to show my dislike on answering my questions Review collected by and hosted on G2.com.

I work for a subsidiary of Verizon (Skyward) working on a product that has some unusual but strict x509 requirements (full ECC chain). I've reached out to a number of companies to find out if certificates can be provided, but Quentin Boyer from support has been the most responsive and helpful from all the other competitors I found that have ECC roots in common distribution. Between that, and ACME support, SSL.com is making it an easy choice for us. Thanks!

Also, the knowledgebase articles detailing ECC x509 are very thoughtful and comprehensive - we link them in our internal documentation. Review collected by and hosted on G2.com.

Nothing really, I'm not sure why this field is required. Review collected by and hosted on G2.com.

How well I was assisted in the installation of my ssl Review collected by and hosted on G2.com.

There are no downsides. They did great! Review collected by and hosted on G2.com.

We ran into issues with getting our cert working as desired -past 70 days & they still refunded us or money. Talk about a great company, strongly recommend them. Review collected by and hosted on G2.com.

was a steep learning curve to get off the ground and process the cert for the first time. Review collected by and hosted on G2.com.

I thought I could renew my certificate myself, but turned out harder than I thought

Brad walked me through it and got everything done. Review collected by and hosted on G2.com.

That I have to do every year, but not a fault of SSL.COM Review collected by and hosted on G2.com.

Patience of the tech support by Quentin Boyer Review collected by and hosted on G2.com.

There is not anything I dislike. At this time I am fully satisfied. Review collected by and hosted on G2.com.

Bradley was very knowledgeable and patient in assisting me today. He went above and beyond what I expected today. Review collected by and hosted on G2.com.

Not applicable. I have no dislike today whatsoever! Review collected by and hosted on G2.com.