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Spur Reviews & Product Details

Verified User in Retail
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Spur?

Easy navigation and quick resolutions by customer support. Integration was easy and seamless. Review collected by and hosted on G2.com.

What do you dislike about Spur?

Number of features can be more but I guess Meta limitations dont allow too much leway. Review collected by and hosted on G2.com.

What problems is Spur solving and how is that benefiting you?

Easy to do whatsapp broadcasts and automations. Review collected by and hosted on G2.com.

Spur Overview

What is Spur?

A chat automation platform that helps businesses streamline communications and build a seamless shopping experience across messaging channels.

Spur Details
Discussions
Spur Community
Languages Supported
English
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Product Description

A chat automation platform that helps businesses streamline communications and build a seamless shopping experience across messaging channels.


Seller Details
Year Founded
2021
HQ Location
Gurugram, IN
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®

Royal T.
RT
Overview Provided by:

Recent Spur Reviews

Saatvik A.
SA
Saatvik A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Best experience I’ve had with a Meta services provider"
It's a great all in one platforms for all things meta. The UI is the best part. Very user-friendly. Customer support is easily accessible.
RR
Ranjan Kumar R.Small-Business (50 or fewer emp.)
5.0 out of 5
"Spur is Great app to Generate Revenue"
"We are incredibly grateful for your remarkable app that has revolutionized WA Marketing, helping us generate revenue faster than ever. Your team's...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Sobre a Spur"
Atendimento e atenção em resolver todas as questões necessárias para podermos utilizar o sistema. Somos do Brasil, tentamos usar literalmente dezen...
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Spur Media

Spur Demo - Convert comments into Sales
Spur Demo - Increase Sales & Reduce Avg. Response Time via Spur's Automation for WhatsApp, Instagram & Facebook
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8 out of 9 Total Reviews for Spur

4.9 out of 5
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8 out of 9 Total Reviews for Spur
4.9 out of 5
8 out of 9 Total Reviews for Spur
4.9 out of 5

Spur Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Saatvik A.
SA
Director
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Spur?

It's a great all in one platforms for all things meta. The UI is the best part. Very user-friendly. Customer support is easily accessible. Review collected by and hosted on G2.com.

What do you dislike about Spur?

There can occasionally be a bug, but they're quick to fix it Review collected by and hosted on G2.com.

What problems is Spur solving and how is that benefiting you?

WhatsApp API for communicating with my customers Review collected by and hosted on G2.com.

RR
Admin
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Spur?

"We are incredibly grateful for your remarkable app that has revolutionized WA Marketing, helping us generate revenue faster than ever. Your team's support and dedication have been outstanding, and we couldn't be happier to be a part of this amazing journey with you!" Review collected by and hosted on G2.com.

What do you dislike about Spur?

Nothing to dislike the app . This app is amazing Review collected by and hosted on G2.com.

What problems is Spur solving and how is that benefiting you?

Spur is Generating more revenue to us and solving the query through chatbot and automation Review collected by and hosted on G2.com.

Verified User in Cosmetics
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Spur?

Atendimento e atenção em resolver todas as questões necessárias para podermos utilizar o sistema. Somos do Brasil, tentamos usar literalmente dezenas de ferramentas, e um ponto que se destaca na Spur, é a forma como recebo o atendimento. Minha primeira questão foi sobre a ferramenta não estar traduzida para português do Brasil. Prontamente, foi aberto um chamado com a solicitação de ter essa facilidade que será um grande diferencial para que a Spur esteja no Brasil. Temos poucos dias utilizando a ferramenta e desejo que a forma como as coisas estão apenas melhore. A ferramenta é bem simples de usar e integrar. Review collected by and hosted on G2.com.

What do you dislike about Spur?

Acredito que preciso de mais dias para poder falar sobre isso. Review collected by and hosted on G2.com.

What problems is Spur solving and how is that benefiting you?

Recuperação de carrinhos com a Shopify, atendimento ao cliente em multicanais. Acredito que se a Spur tivesse a possibilidade de integrar formas de pagamento como MercadoPago seria um diferencial, pois a forma de pagamento atual não se aplica no Brasil, o que nos limita um pouco. Review collected by and hosted on G2.com.

Taru S.
TS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Spur?

We had a unique experience with Spur, for several important reasons:

1. Continued Innovation: Spur constantly introduces new information and features that improve our sales performance, positioning us as a leader in product innovation.

2. Excellent Customer Support: Their team is always available, promptly addressing all queries and providing on-call assistance when needed, ensuring a smooth process.

3. Easy integration with Shopify: Integration with our Shopify website was effortless, simplifying our processes and increasing productivity.

Overall, Spur has dramatically increased our ROI and is a platform we use frequently and wholeheartedly recommend to others. Review collected by and hosted on G2.com.

What do you dislike about Spur?

While Spur is user-friendly, initial implementation can pose some challenges when figuring it out on our own.

However, the team is always readily available to offer assistance and streamline the process. Review collected by and hosted on G2.com.

What problems is Spur solving and how is that benefiting you?

Chat Bot makes the automation process seamless ensuring we are required to spend less time manually replying to each customer Review collected by and hosted on G2.com.

Simran B.
SB
Senior Executive
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Spur?

Easy to understand and the automated "reply-to-comment" feature Review collected by and hosted on G2.com.

What do you dislike about Spur?

Some titles are difficult to understand at first but the team listens to all feedbacks and implement them quickly so no worries! Review collected by and hosted on G2.com.

What problems is Spur solving and how is that benefiting you?

As a small business owner, I had to face a lot of difficulty in providing my customers with fulfilment status and going back to query distinguishing between the type of queries that they have, replying to comments and so many so many questions but helped me in automating that entire process.

From sharing fulfilment, updates, to responding to comments, shooting broadcast to categorise or segmented customers, which will ideally reduce my broadcasting or advertising charges

So overall it is very cheap and a great service bought for beginners because they also give you customised plan for the number of contacts that you’re using, and not just a rigid plan which is expensive for you as a small business owner Review collected by and hosted on G2.com.

JV
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Spur?

The Team. Very supportive on all various occasions. Review collected by and hosted on G2.com.

What do you dislike about Spur?

May be a bit on the expensive side compared to other service providers Review collected by and hosted on G2.com.

What problems is Spur solving and how is that benefiting you?

Spur is helping in sending Whatsapp messages by segmenting the existing customers with ease. Review collected by and hosted on G2.com.

Aishani S.
AS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Spur?

Easy to use and set up. Great support. Easy Interface, customer-friendly. All automations related to WhatsApp/Meta are available in one place. Will make small business owner's life easier. Helps in daily tasks so we use it everyday. Integration did not even take an hour. Review collected by and hosted on G2.com.

What do you dislike about Spur?

Nothing. Everything is good about the platform. Review collected by and hosted on G2.com.

What problems is Spur solving and how is that benefiting you?

All automations related to WhatsApp/Meta are available in one place. Helps with communicating cwith ustomers on a daily basis and increasing brand awareness through regular nudges. Review collected by and hosted on G2.com.

Response from Rohan Rajpal of Spur

Thank you for your fantastic review, House of Chikankari! We're delighted to hear that Spur's easy setup and customer-friendly interface are making a difference for your business. Your success is our top priority, and it's great to know our WhatsApp/Meta automations are helpful. We're proud to support House of Chikankari and look forward to continuing our journey together!

Kelby H.
KH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Spur?

Great experience with easy setup Integration and time-saving features for replying to comments. Brilliant Customer Support. Review collected by and hosted on G2.com.

What do you dislike about Spur?

Didn't find anything to dislike, best for a D2C brand Review collected by and hosted on G2.com.

What problems is Spur solving and how is that benefiting you?

Chat automation + Instagram comments automated reply Review collected by and hosted on G2.com.