497 out of 498 Total Reviews for Sprinklr Service
Overall Review Sentiment for Sprinklr Service
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Detailts in features that can be used, and IP itegrations Review collected by and hosted on G2.com.
Exporting reports, user interface, many features doesn't work, technical errors and filters complications, techincal support takes a lot of time and it's complicated. Review collected by and hosted on G2.com.
Everyone is very quick to respond and clearly eager to help any way that they can. They want to both understand your issue and have a back-and-forth dialogue on how to not only fix it, but improve the experience overall. Review collected by and hosted on G2.com.
Not every company works the same way, so sometimes you have to go against the grain (so to speak) to accomplish what you want. Review collected by and hosted on G2.com.
The UIX is great, very fluent and friendly. Splrinklr offers a wide range of integrations! Review collected by and hosted on G2.com.
There's room for improvement when it comes to support Review collected by and hosted on G2.com.
From the first Sales pitch, we developed a close connection with the team. After signing each team we worked with was incredible. Our goal was to find a company that would fit our culture and be an extension of us. Sprinklr did just that! Anytime we need help, guidance or advice, they were there to lend a recommendation, suggestion, or help us take on tasks to complete our goals. All the help given from different teams has been personalized and always done in quick timely manner, even when we had urgent requests. The system itself was built with us and for us, which allowed us to taylor it to what we needed. The system is easy to use, administer and to train others on. We have gotten nothing but praise across the enterpirse for the system. Review collected by and hosted on G2.com.
The only thing I would improve would be the live chat function to be more like a chat on the service side, similar to what a customer sees on there end. It comes in like a regular cases right now and can get lost in other cases. Review collected by and hosted on G2.com.
Sprinklr provides a single view of DMs and inboxes across multiple social media channels, making it easy and hassle free to manage messaging. Saved us a ton of time! Review collected by and hosted on G2.com.
There needs to be better tools for tagging and ways to evaluate quality of responses by our care agents. Load time is also a factor, given that we need to respond to customers in real time. Review collected by and hosted on G2.com.
The best feature of Sprinklr is its reporting capabilities. I have been using Sprinklr for many years, starting with our user feedback platform, feedback.photoshop.com, which was also on Sprinklr. I loved using its report suite to quickly gather important insights. Now, I utilize multiple dashboards for social listening and community health, and I find it very easy to customize and adjust the widgets as needed. Review collected by and hosted on G2.com.
When we receive queries from various social platforms, a lot of noise is generated that doesn't require an agent's attention. If Sprinklr could improve its AI capabilities to more efficiently detect and filter out such noise, and make the training process easier, it would greatly enhance our workflow. Review collected by and hosted on G2.com.
"Sprinklr is an all-in-one platform for everything related to social media. It offers unlimited features, including publishing tools, a calendar, social analytics, and customer care services, making it a centralized hub for managing social media effectively." Review collected by and hosted on G2.com.
Still Missing few features like snapchat Revenue insight Review collected by and hosted on G2.com.
The agent console in the Sprinklr service is very user friendly for the agents. Handling and managing multiple cases are best compared to other tools. Review collected by and hosted on G2.com.
The platform is vast with extensive features, it takes time to be proficient with it. Review collected by and hosted on G2.com.
It's pretty easy to use and to undertand even with multiple accounts and different brands to manage. Review collected by and hosted on G2.com.
The service we acquired is pretty basic, having not many features as some of the other plans available. It's not that we dislike it, it's just not as good. Review collected by and hosted on G2.com.
I enjoy using Sprinklr to take escalated cases, get insights on previous cases, view post-case feedback surveys (CSATs) , and monitor my team's statuses for management purposes in addition to their weekly and daily schedules. It is also a great management tool for time off requests, which is integrated with Workday at my org. Sprinklr provides great insights to understand my team's performance and coach accordingly. Coming from another system for 6 years into Sprinklr, it prevented a bit of a learning curve, but I enjoy it a lot more. It was also very helpful to have an in-house implementation team to coach and train us to work out any difficulties or issues. Sprinklr is apart of my daily use and workflow and I wouldn't have it any other way. Review collected by and hosted on G2.com.
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