Sprinklr Service Reviews & Product Details

The best part is, that all channels can get managed in one agent interface. Also selfcare possibilities are andlessly. A really great thing is that you can design tailored processes with will exactly matching your individual business needs. Review collected by and hosted on G2.com.

This strongly depends how the envioronment was build up. sometimes if to many different departments or subsidiarys are in the same environment this could does a lot to systemperformance and few calrity in the system. also the usermanagment has its deficits. Review collected by and hosted on G2.com.

Sprinklr is easy to use with multiple features that help us on the daily. Stay on top of your customer queries with ticket management. It is a massively popular platform that many large businesses use to market, advertise, research and more. Sprinklr Service is a unified customer service platform, advanced AI integrations and matchless customization. We can also manage all Incoming chats within the product we work for. Review collected by and hosted on G2.com.

Yes, we do have Dislike due to lack of waiting period to connect with agent once any chat is triggered it does not directly connect with Agent. Review collected by and hosted on G2.com.

I've used Sprinklr for many years now. The platform itself is very up to date and advance. Fairly easy to use and always evolving. The social listening is some of the best I've seen. I do really enjoy the platform. Review collected by and hosted on G2.com.

While the technology is usually good, the service is constantly changing and there feels like a lack of. The recently restructured to give even less service. The support tickets commonly don't really help as much as you would think or their team doesn't understand. Review collected by and hosted on G2.com.

I really like the Engagement dashboard that Sprinklr offers. I am able to easily put all the accounts and keywords I want to follow/ track and be able to engage directly on the Sprinklr platform. The only downfall is not being able to connect our company LinkedIn account and monitor that feed through the engagement dashboard. Review collected by and hosted on G2.com.

There is so much to learn that I get overwhelmed with all the features and capabilities Sprinklr Service has to offer. They try to make it simple, but there's so much its hard to keep up and utilize everything. Review collected by and hosted on G2.com.

Access to multiple platforms and the ability to bulk update information are my favorite features of sprinklr. Review collected by and hosted on G2.com.

I think there is a lot of room for QoL changes. The one that comes to mind is being able to name my pinned tabs. The reason you pin tabs is so you can access them easily, but if you have lets say 4 pinned tabs, they all just say "Ad Manager" or someting which starts to break down the efficiency of locking the tabs to begin with. Furthermore, hitting the "back" button on your browser will move you back to the last page you were on, BUT will do so on whatever tab you're currently on. E.G. I have Pinned Tab A and B. If I start on A, then navigate to B, then hit the "back" button on my browser, instead of navigating back to A, it will just change my pinned B tab to Tab A........ Whats the point of pinning if this is the case? Review collected by and hosted on G2.com.

I like that Sprinklr is nice to look at and simple to use to schedule social posts. I can see what the rest of my team is posting and analytics from other platforms all in one place and adjust my posting strategy accordingly. I use Sprinklr to post multiple times throughout the day, and it only takes a couple of minutes to do. Review collected by and hosted on G2.com.

I don't have any problems using the platform, but there are a couple of features I think would be helpful - I would love to be able to view the scheduling calendar in different tabs with different filters on at the same time - I post to certain platforms, but would like to be able to reference the other platforms without having to go in and reset my filters each time. I also think it would be helpful if the post failed notification was a little more prominent, because it can be easily missed. Lastly, I would like it if content could be grouped together even if it's split among multiple pages to make the posting calendar look cleaner and be easier to navigate. Review collected by and hosted on G2.com.

Sprinklr allows our company to pull reports easily on sentiment, engagement and response time which has made reporting easy. Review collected by and hosted on G2.com.

It has taken me six months to feel comfortable in the system but our success manager has provided me with good training materials. He has also scheduled 1:1 meetings to help teach me the backend of Sprinklr. Review collected by and hosted on G2.com.

It's good for collecting data from across many different social platforms in one place for visualization and response. Review collected by and hosted on G2.com.

I dislike the lack of innovation. For the most part, Sprinklr just updates how things look (often unecessarily) without actually adding anything new. I also dislike how unreliable sentiment metrics are, and we often have to do a lot of manual sentiment changes to get proper measurements. I also wish Sprinklr would integrate AI as that would severely cut back the time I spend doing manual analysis of data. All-in-all, I feel like Sprinklr is great for gathering data but does a terrible job at providing in-depth/insightful analysis that I can take to stakeholders without doing extreme data massaging. Review collected by and hosted on G2.com.

Sprinklr is easy to use with multiple features that help us on the daily. We have incorporated all of our app stores, Social Media Accounts, BazaarVoice and Trustpilot. It replaced an outdated option, but it was a seamless transitition that made the previous system feel like it belonged in the last century. Sprinklr support is great, when we have an issue or even a suggestion, they are happy to take it on board. My team and I use the system daily for all of our workload. Review collected by and hosted on G2.com.

Currently we are transitioning from agent console to care console. The information on the care console takes up so much space on the screen and loads slowly. A lot of information, but not all useful. Using a smaller screen such as a laptop on the go or just making the window smaller, makes it impossible to see the conversation well. Review collected by and hosted on G2.com.

I have used various systems, but this one stands out as the best for reporting, managing customer care issues, and community management. The support team is highly responsive when issues arise. The system is user-friendly, and its AI implementation enhances its functionality, making it versatile and suitable for everyday needs. Review collected by and hosted on G2.com.

Initially when learning to use the tool it was a bit difficult and you have to fool around with it a bit to truly learn how to manipulate the tool but the fact that you can clone dashboards made up for that because if you made a mistake it didn't actually affect anything, you just delete and create a new one. Review collected by and hosted on G2.com.