After evaluating all the top vendors, it's clear Speechmatics has the best accuracy on the market. Their API was easy to use and even allowed us to pass a reference to our media file from our cloud storage service. Customer support is knowledgeable and responsive and the pricing of the service is competitive. Review collected by and hosted on G2.com.
We have no issues with their service as it meets all of our business needs. Review collected by and hosted on G2.com.
22 out of 23 Total Reviews for Speechmatics
Overall Review Sentiment for Speechmatics
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By testing the platform, I realized the effectiveness of the tool, even with interferences, the tool is generally able to bring out the main discussion, very clear in terms of purifying the song. The fact that it is real-time translation allows us to foresee many applications: for the deaf and mute for example, given the speed of the translation, we would get closer to a simple discussion between two people. Therefore, I must also specify that even with all these elements, the platform remains very easy to use with also a support present, making an appointment to exchange with the sales is fast and there is a good number of availability. Review collected by and hosted on G2.com.
The elements that I could bring up are: the way in which the information is managed (are user discussions recorded, if so for how long, who has access to them, what can you do with them?) then obviously the price too, although the tool is very powerful, it will probably not be open to the general public if the price is too high. One of the elements that I would also like to bring up is the integration capabilities of the technology on solutions developed by other companies, for the moment it is only possible to integrate it with Python, Javascript, .Net and Rust. It's not enough for my taste Review collected by and hosted on G2.com.
I was amazed by the accuracy of the voice recognition and the authenticity of the generated speech. It was as if actually talking to a real person. Also the response time was fast and I immediately recommended it to people around me to try. I can imagine it being well used in many areas. Review collected by and hosted on G2.com.
No bad experience so far. But I am a bit concerned about information security. Review collected by and hosted on G2.com.
Industry-leading speech-to-text technology with exceptional accuracy. Our company needed on premise solution, which was very easy to install using VM or containers. We had specific needs of recognition of names which were efficiently mitigated by usage of specific dictionaries. We only used the real-time speech to text capabilities for interractive and robotic applications. Review collected by and hosted on G2.com.
Real-time speech recognition applications still requires echo-cancellation microphones when using TTS at the same time to work efficiently and we would appreciate effort in "cocktail party" situations where multiple speakers speek at the same time. A first step in this direction is for sure Speechmatics diarization algorithm, that allows tracking and recognition of multiple speakers. Review collected by and hosted on G2.com.
The interface is truly intuitive. The user flow is clear and simple, and the experience overall is positive. Review collected by and hosted on G2.com.
The arabic language is not supported, whether in the interface or in the translation choices. Review collected by and hosted on G2.com.
As a company that heavily relies on transcription services, we've found Speechmatics's real-time transcription API to be a significant asset. The API is easy to use and the accuracy of the transcription results is commendable. In our experience, the API consistently delivers high-quality transcripts, effectively handling various accents and dialects with minimal errors. This level of precision has greatly enhanced our workflow and reduced the need for manual corrections.
Additionally, the customer service and support provided by Speechmatics are top-notch. Whenever we've encountered issues or had queries, their team has been prompt, knowledgeable, and extremely helpful. This kind of support is invaluable, especially when integrating and maintaining such a crucial aspect of our operations. Review collected by and hosted on G2.com.
Speechmatics's products and services have geographical limitations, particularly the absence of servers in China, which can lead to transmission delays that may affect real-time transcription requirements. We hope to see improvements in this area, which would undoubtedly make Speechmatics an unparalleled choice in the transcription service market. Review collected by and hosted on G2.com.
Speechmatics has been a fantastic business partner. We use Speechmatics as the "ears" for our ChatGPT-powered robots that keep telemarketer scammers busy. Speechmatics processes thousands of audio clips each day. The accuracy is amazing - even with low quality international telephone conversations. Speechmatics recognizes acronyms, does proper punctuation, capitalization, and grammer, and recognizes "new" words such as the pandemic-related vocabulary we now use every day. The account team is responsive and support is prompt, helpful, and human. I highly recommend Speechmatics. Review collected by and hosted on G2.com.
No dislikes come to mind. I have not expirimented with non-English yet. Review collected by and hosted on G2.com.
Speechmatics' clever team of developers have found a way to break the invisible wall between low-level speech recognition systems and practical use cases. With their well documented, ever-growing API, Speechmatics offer a complete toolset for any developer wanting to integrate Speech-To-Text to their system.
Not only the quality of transcription is top notch, they are constantly working to release updates, upgrades, and clever features to extend the set of abilities offered by their API and improve the output of their speech to text tool.
There are many ways and many tools to perform Speech Recognition, but Speechmatics seem to be the only ones who understand the vital need for simplicity and efficiency. Their pricing is extremely competitive, and on top of all that, their team is always available for a chat, clearly passionate about their product and willing to go above and beyond to satisfy your business needs.
We believe they are moving very fast in the best possible direction, and will definitely be a major actor for the years to come in the field of artificial intelligence and automated speech recognition. Review collected by and hosted on G2.com.
As a satisfied customer, we have little to complain about, but would rather offer the suggestion that Speechmatics pursue their efforts in turning what has historically been a "theoretical tool" into a real-life problem solving system, available to all. Review collected by and hosted on G2.com.
The transcription quality is one of the best I have ever seen. Esspecially for non-english languages (e.g. German, French, Spanish, etc.). It is also strong with English and German dialects and offers advanced features such as Real Time transcription including speaker diarization, custom dictionaries and more.
Also their Customer Success Team is great and there is always someone to talk to in case of problems or questions. Review collected by and hosted on G2.com.
Some things are not yet automated enough. We have integrated Speechmatic's Services deep into our product and there is no easy overview to see how much usage we produce over time or to automatically upscale or downscale the amount of workers Speechmatics reserves for us. Also Speechmatic's Services are for sure on the more expensive end of the spectrum. Review collected by and hosted on G2.com.
Accuracy is the best in more than 48 languages. We have tested all APIs and they managed welll spoken, slang communication
API is simple to use and to implement. It tooks literraly less than a week to implement everything.
Enterprise support is really doing a great job, great following on presenting new features and the road map. It's the only service where I have that kind of follow up. Review collected by and hosted on G2.com.
It's more about something I would love to have:
- Translations witht timecode Review collected by and hosted on G2.com.
