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198 SpamTitan Email Security Reviews
Overall Review Sentiment for SpamTitan Email Security
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The best thing is that is so easy to use, also the support is very quick to answer all of the questions we had to configure. We were up and running in just a few minutes. Review collected by and hosted on G2.com.
There is nothing to dislike. We are very happy with the performance. Review collected by and hosted on G2.com.
We're happy with how straight forward it is. Also like the integration to click spam report to block. Review collected by and hosted on G2.com.
Nothing specific comes to mind for this one Review collected by and hosted on G2.com.
SpamTitan has a very good frontend and a great usability. Review collected by and hosted on G2.com.
The Solution is not so easy for MSPs. We work with Domain Groups for our customers. If you have 5 technicians and 30 customers you have to create 150 Accounts to grand all technicians access to Domain Group Administration. Review collected by and hosted on G2.com.
I like how easy the service is to manage and the fact that I get a real person every time I have to call. Support is excellent, real people that work diligently to solve your issues and answer your questions. Review collected by and hosted on G2.com.
I have no issues at this time. I also have yet to find a downside of this product. Review collected by and hosted on G2.com.
I really enjoy the management console and how easy it is to navigate and setup. Review collected by and hosted on G2.com.
When not on a private cloud you are limited in some of the settings, like allowing certain Black-listed domains to enter even though they're black-listed. Example: Allowing known IP's from fake SPAM domains to test/educate your firm on phishing attacks and the sort. Review collected by and hosted on G2.com.
Spamtitan allows user to control how you want the spam filter to work according to your organization's needs. Their prompt response to queries and feedback minimized migration headaches when we moved from another service provider. Review collected by and hosted on G2.com.
Cost for a bigger organization would be an issue as Spamtitan charges by the number of accounts whereas some providers out there are charging by the number of domains. We are still getting spam (though a lot lesser) and does we do not see significant improvement in filtering quality. Review collected by and hosted on G2.com.
SpamTitan was easy to set up and quickly started blocking a large amount of spam. It has been pretty hands-off since, which is nice. There was a round of whitelisting that we needed to do in the beginning, mostly because some of our users actually wanted bulk mailers to get through. Whitelisting is an easy process. The MUI is intuitive and easy to navigate. Support was helpful and responsive. Review collected by and hosted on G2.com.
No spam filter these days knocks it out of the park, and SpamTitan is no exception. Some spam still gets through. Review collected by and hosted on G2.com.
When you evaluate security technologies the most important feature is whether the technology is actually protecting your assets or not. SpamTitan allows us to tell our customers that their email communication is secure. So, SpamTitan works as they say it should.
After that, there many other valuable aspects I can mention so far:
- The involvement from Titan HQs representative through the evaluation period
- The technical support we are receiving from their local partner, 7x24x365 in spanish
- SpamTitan being a lot easier to manage than the previous solutions
- The API which allows us to get information that with our previous vendor was completely beyond our reach Review collected by and hosted on G2.com.
So far, after 2 months in production following 2 months of trial, and having migrated 15K users from 200 tenants, I can't find something I actually dislike. Maybe brand positioning, at least in Mexico, but so far it hasn't been an issue and we are more than eager to help Titan HQ with this challenge. Review collected by and hosted on G2.com.
SpamTitan is very easy to use once set up, and very affordable. Support is responsive and it's easy to submit support requests or questions; they get answered within 24 hours or less. The set up process wasn't too bad either, and this was my first time setting up a spam filter program. Their sales reps and tech support people were very helpful in the process and they have a lot of documentation online to help you figure out how to set up everything correctly with different email servers. I wouldn't suggest doing it if you don't have some tech-savvy in you, but it doesn't require a dedicated IT department with years of experience. Review collected by and hosted on G2.com.
We are on SpamTitan Cloud. The most common complaint our users have is that the Quarantine report can only be emailed at most once per day, and it comes at about midnight our time (MST). That means any legitimate emails that got caught in the spam filter aren't seen until the next day. This can be frustrating when waiting for important emails. Unfortunately, on SpamTitan Cloud we are not given the option to adjust the time that this email is sent, and there is no option for it to get sent twice a day. It is at least quite easy for the administrator to log in to the spam filter and release any important emails - but we have to know that they're missing to do that, and it's frustrating for the user to have to ask and hope that it's in there.
If that's something that would be a deal-breaker for you, I suggest going with their other version (I forget the name) that allows more customizing of the quarantine email option. I believe it's a bit more expensive but gives you more control.
Outside of this issue, it's been pretty great! Review collected by and hosted on G2.com.
