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Solidroad Reviews & Product Details

Hussein Y.
HY
Intern
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Solidroad?

The AI simulations are so closely related to actual human experience Review collected by and hosted on G2.com.

What do you dislike about Solidroad?

The calls do not wait for my complete response before AI responds. Review collected by and hosted on G2.com.

What problems is Solidroad solving and how is that benefiting you?

Agent training, it is helping in giving the agents a real-life simulation of what to expect as a customer service rep. Review collected by and hosted on G2.com.

Solidroad Overview

What is Solidroad?

Solidroad is an AI-powered training platform for contact centres. Our software allows agents to practice realistic conversations (voice, email and chat) with an AI and receive real-time, personalised performance feedback.

Solidroad Details
Languages Supported
English
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Product Description

Solidroad is a conversation simulator for customer facing teams. Our tool allows sales and support reps practice customer conversations with an AI and receive personalised feedback from an AI coach.


Seller Details
Seller
Solidroad
Year Founded
2023
HQ Location
Dublin, IE
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®

Mark H.
MH
Overview Provided by:
Co-Founder & CEO at Solidroad

Recent Solidroad Reviews

Joselyn M.
JM
Joselyn M.Enterprise (> 1000 emp.)
5.0 out of 5
"Just amazing!"
What I like the most is how easy to use it is. The interface is simple but contains all I need to keep track of everything. It has been helpful i...
Hussein Y.
HY
Hussein Y.Mid-Market (51-1000 emp.)
4.0 out of 5
"It was easy to use and quite comprehensive with the reviews"
The AI simulations are so closely related to actual human experience
Dominion E.
DE
Dominion E.Mid-Market (51-1000 emp.)
4.5 out of 5
"Good simulations for cx agents"
The ai are realistic with good expectations. It allows me think outside the box as an upcoming cx agent
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Solidroad Media

Solidroad Demo - Solidroad App
Screenshots from the Solidroad app.
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2 out of 3 Total Reviews for Solidroad

4.5 out of 5
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2 out of 3 Total Reviews for Solidroad
4.5 out of 5
2 out of 3 Total Reviews for Solidroad
4.5 out of 5

Solidroad Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Joselyn M.
JM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Solidroad?

What I like the most is how easy to use it is. The interface is simple but contains all I need to keep track of everything.

It has been helpful in our hiring and training due to the features it has. And the best part is innovation. I've never seen something as cool as Solidroad before. Review collected by and hosted on G2.com.

What do you dislike about Solidroad?

I can't think of anything I might dislike, because the bugs we have encountered, were solved pretty fast. Just great experiences! Review collected by and hosted on G2.com.

What problems is Solidroad solving and how is that benefiting you?

In hiring we had multiple people using AI to answer the skill exercises. With Solidroad we're fighting AI with AI and has made the experience as similar as in real life and the feedback we get is very detailed. Review collected by and hosted on G2.com.

Dominion E.
DE
Graduate Trainee
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Solidroad?

The ai are realistic with good expectations. It allows me think outside the box as an upcoming cx agent Review collected by and hosted on G2.com.

What do you dislike about Solidroad?

Sometimes the ai acts as the agents. It kinda stressful Review collected by and hosted on G2.com.

What problems is Solidroad solving and how is that benefiting you?

Wmpathy and active listening Review collected by and hosted on G2.com.

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