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SolarWinds DameWare Mini Remote Control Reviews & Product Details

Verified User in Education Management
AE
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SolarWinds DameWare Mini Remote Control?

Unlike a lot of other remote control software, I have never had problems with DameWare failing to render the screen of a remote system, failing to allow control, or being sluggish and causing screen tearing and artifacts. I don't know what they did with their MRC driver but DameWare Just Works. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Mini Remote Control?

If you are using AD authentication, you will not be able to remote into computers that are not joined to the domain. It's a minor nuisance but one to be aware of. Review collected by and hosted on G2.com.

Recommendations to others considering SolarWinds DameWare Mini Remote Control:

Do it! If you're looking for rock solid, always dependable remote support software, you can't go wrong with DameWare Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

Being able to access any computer at 16 sites has helped our support times and productivity tremendously. Techs can solve simple problems without a site visit, and both tech and teacher are happier and more productive for it. Review collected by and hosted on G2.com.

SolarWinds DameWare Mini Remote Control Overview

What is SolarWinds DameWare Mini Remote Control?

Dameware Mini Remote Control is an affordable remote control software for all your customer support and help desk needs. In addition to the remote control feature, Dameware Mini Remote Control enables you to: • Chat with the end user. • Share files, including hot fixes and executables, with the end user. • Lock the remote system so that only the technician has access to the machine. • Take screen shots of the end user's system. • Toggle between monitors if the end user has multiple monitors.

SolarWinds DameWare Mini Remote Control Details
Languages Supported
English
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Product Description

Affordable remote control software for all your customer support and help desk needs.


Seller Details
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
20,053 Twitter followers
LinkedIn® Page
www.linkedin.com
2,655 employees on LinkedIn®
Ownership
NYSE: SWI
Description

SolarWinds provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses.


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Overview Provided by:

Recent SolarWinds DameWare Mini Remote Control Reviews

EB
Eric B.Enterprise (> 1000 emp.)
5.0 out of 5
"Excellent software to connect remotely to computers"
The ease of use and number of features. Always working great!
Baskara S.
BS
Baskara S.Small-Business (50 or fewer emp.)
3.5 out of 5
"DameWare Mini Remote Control review"
The delay and loading and error message pops.
GK
Greg K.Enterprise (> 1000 emp.)
4.0 out of 5
"Cost-effective Remote Control solution"
The central server mode was easy for admin of the system. Users could be quickly added by Active Directory group or by single users. The service ...
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SolarWinds DameWare Mini Remote Control Media

SolarWinds DameWare Mini Remote Control Demo - Remote access to sleeping and powered off computers
Remotely connect to out-of-band computers with Intel® vPro™ with AMT, Wake-on LAN, and KVM support.
SolarWinds DameWare Mini Remote Control Demo - Multi-factor authentication
Enforce two-factor authentication in security-sensitive environments using Smart Card logon and authentication.
SolarWinds DameWare Mini Remote Control Demo - Flexible user access control
Set permissions for accessing remote computers based on user roles, or use Active Directory® integration in centralized mode.
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28 out of 29 Total Reviews for SolarWinds DameWare Mini Remote Control

4.5 out of 5
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SolarWinds DameWare Mini Remote Control Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for SolarWinds DameWare Mini Remote ControlQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
EB
Card and Station Specialist.
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SolarWinds DameWare Mini Remote Control?

The ease of use and number of features. Always working great! Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Mini Remote Control?

It does not look that great, but it's OK. Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

In my business we have many unmmanned gas stations, and we use this software to connect to the remote desktops (station controllers) for many reasons. Review collected by and hosted on G2.com.

Baskara S.
BS
Network Security Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SolarWinds DameWare Mini Remote Control?

The delay and loading and error message pops. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Mini Remote Control?

Way of giving me on the options for tools Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

To access others cumpture to resolve their IT related issues. Review collected by and hosted on G2.com.

GK
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SolarWinds DameWare Mini Remote Control?

The central server mode was easy for admin of the system. Users could be quickly added by Active Directory group or by single users. The service could be installed remotely without any presence directly at the machine. As long as the PC name was know and an admin account was used, a connection was made. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Mini Remote Control?

The PCs that could be connected MUST be on the same LAN. We needed to support machines at a subcontractor but could not utilize DMRC for the remote connection. File transfer with DMRC is not a simple task either. Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

We needed a solution to provide remote support to machines on the factory floor and development labs scattered across North America, Europe, and Asia, all from our office in the US. Review collected by and hosted on G2.com.

Pavel H.
PH
IT Technician
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about SolarWinds DameWare Mini Remote Control?

Easy and simple to use. You can connect to computers in the domain and outside.

You can transfer files to the station and back Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Mini Remote Control?

In a big way, there are no downsides. I would like to have the graphic design of the buttons burned. Review collected by and hosted on G2.com.

Recommendations to others considering SolarWinds DameWare Mini Remote Control:

Highly recommended, good for large organizations. Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

Rescues me every day. I can just connect to the station and focus on the shekel and not look for how to connect.

Allows the installation of new machines outside the domain without end-user intervention. Review collected by and hosted on G2.com.

JB
IT Assistant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SolarWinds DameWare Mini Remote Control?

The simplicity of the software while still providing all of the features we need. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Mini Remote Control?

Remote installs often fail when intsalling the software through the Dameware management client. Review collected by and hosted on G2.com.

Recommendations to others considering SolarWinds DameWare Mini Remote Control:

I install Dameware Mini Remote Control on all of our company computers as a maintenance tool. It allows system admins to log in remotely while a standard user is still using the computer. Dameware Mini Remote enables our system admins to troubleshoot any issues quickly without leaving their offices. DameWare Mini Remote Control also serves as a great backup to Windows Remote Desktop Protocol. I use both on a near-daily basis while solving problems for end-users. Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

We have workstations at multiple remote work sites. Dameware allows us (the IT Dept) to quickly solve issues on these remote workstations without physically driving to them. With the Dameware Mini Remote Control software, any of our system admins can efficiently perform maintenance tasks. Simple system maintenance is important for employee productivity and our company's bottom line. Review collected by and hosted on G2.com.

IN
Help Desk
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SolarWinds DameWare Mini Remote Control?

Classic UI with simple prompts and easy-to-understand layout Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Mini Remote Control?

Sometimes just doesn't work based on the activity of the remote agent Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

Remote access to domain computers and small deployment cost Review collected by and hosted on G2.com.

Fazal Ur Rehman S.
FS
IT Project Manager/Senior IT Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SolarWinds DameWare Mini Remote Control?

The software is easy to install and configure. Connects using DNS Name or IP Address. Offers option for authentication. Can configure so that the remote user can authorize the remote connection. Can be used to connect to remote sites too. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Mini Remote Control?

While using an old version, I was unable to get control of the remote keyboard and mouse. Had to upgrade to latest version to address the issue. Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

Using Remote Control, help us in working on users machine to address their issue without the need to visit their office. Even remote users who are in working in different office spread across the city. The user is able to see what is going on and can authorize actions being taken on this machine. Review collected by and hosted on G2.com.

Miguel T.
MT
NC-DOT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SolarWinds DameWare Mini Remote Control?

I like not only being able to remotely assist customers, but being able to transfer files necessary for install through interface itself Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Mini Remote Control?

I wish it would tell me if a user was actually logged in to their computer. Because sometimes when I try to remote in. A user can deny me access. Review collected by and hosted on G2.com.

Recommendations to others considering SolarWinds DameWare Mini Remote Control:

It is a great alternative to Windows Remote Asstiance. You can transfer files with this program as well. Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

I work from one location, but service other location up to 3.5 hours away. So it allows me to fix software issues remotely. We have some computers that are out of compliance. They create security vulnerabilities for our network so this allows me to fix them from my office. Review collected by and hosted on G2.com.

Scott J.
SJ
Lead Help Desk Support Specialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SolarWinds DameWare Mini Remote Control?

Have found little that I can not connect to. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Mini Remote Control?

Sometimes takes a little longer to connect then I would like. Review collected by and hosted on G2.com.

Recommendations to others considering SolarWinds DameWare Mini Remote Control:

Great remote software Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

I am able to help users much faster remotely with no need for personal trip users site. Review collected by and hosted on G2.com.

Verified User in Medical Devices
AM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about SolarWinds DameWare Mini Remote Control?

DameWare Mini Remote Control is a easy to use software with many (hidden) great features, like the msi builder for software distribution for local clients. The Software also connects to your local AD, so finding Hostnames / User is very easy. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds DameWare Mini Remote Control?

Definitly the UI, the software / symbols are not very intuitive and sometimes, i've to search for functions to long. Review collected by and hosted on G2.com.

Recommendations to others considering SolarWinds DameWare Mini Remote Control:

They have a demo version and some good resources. It doesn't take to much time to "go live" for basic functions. Review collected by and hosted on G2.com.

What problems is SolarWinds DameWare Mini Remote Control solving and how is that benefiting you?

We bought the software for our helpdesk, to connect fast to the users. We can now deliver support faster than ever, without leaving the desk for every small problem. Review collected by and hosted on G2.com.