Softphone.Pro Reviews & Product Details

The software is a clear innovation, its various screens allow having the most information of a contact at hand. It does not follow mobile interfaces, allows for customization and configuration, does not cause obstacles or much "confusion" in any function, in addition to its easy implementation. The best part is that it offers a free 15-day trial, without the need to create an account or undergo any tedious process. Its website has the necessary resources and the software download firsthand. As long as the licenses are within the acquired range, the frequency of use will not cause problems. Review collected by and hosted on G2.com.

-I wouldn't say it's a disadvantage, but without a doubt, one must take into account the amount of resources the software needs, which is why if your business focus is oriented towards strong management with computer tools, you must ensure that the machine has the necessary resources.

-Something peculiar about the software is that it is not installed on the computer; it is by user. That means in a business environment, if the user changes, the software will need to be installed again.

As can be evidenced, these are details that with good organization and management can be solved for optimal work. Review collected by and hosted on G2.com.

Softphone is really easy to integrate and user friendly Review collected by and hosted on G2.com.

There is still a lot of reports missing. Review collected by and hosted on G2.com.

Easy of integration and possibility to quickly blend Softphone into our IT ecosystem. Softphone pro has build in Freshdesk feature which allows us to show client name in incoming call while also shows link with Freshdesk contact details with all the necessary information. Another important feature for us is possibility to trigger webhook after each call - in our scenario such webhook is being converted into Freshdesk ticket via addtional script. We were looking for such advanced SIP client and we have finally found one :) Review collected by and hosted on G2.com.

Documentation should be a little bit more detailed. Review collected by and hosted on G2.com.

I realy Liked the Simple UI for the Softphone for Our Team Members as it makes the operation easy and shows them their statistics. and the Ease of deployment, as it was too easy to install the app on our domain computers, and creates account to our members and pushes the SIP accounts automatically so it was easy to intigrate with our SIP Server. now SoftPhone Pro is an esintial tool in our day to day operations to provide customer support for out Call Cetner Customers. Review collected by and hosted on G2.com.

There is nothing i can dislike or say about softphone pro for now as it offers me a set of rich features. Review collected by and hosted on G2.com.

The user interface is intuitive and user-friendly, which allows any user to easily navigate it and use it effectively.

My team has been using Softphone Pro for two months now. The team highlights its unique ability to simultaneously manage multiple SIP accounts. This feature sets it apart from other softphones and has greatly expanded the team's ability to effectively receive calls from customers.

Since I am the administrator of the softphone implementation project, I would like to note that the process of setting up and integrating into the business is very simple and understandable. It didn't take me long to figure out the settings. Review collected by and hosted on G2.com.

One of the significant drawbacks is the limited support capabilities. Support is available exclusively by email and only on weekdays, which may be inconvenient if you have urgent questions. It would be useful to have real-time support, ideally through platforms such as Telegram, available on a daily basis. The operators on the line work every day and the cases that arise on weekends are waiting for a solution until the working days of support. Review collected by and hosted on G2.com.

Integration with external services and sound quality Review collected by and hosted on G2.com.

During the year of working with the application there were no problems Review collected by and hosted on G2.com.

The pricing is very affordable. Setup is easy and they assist you with custom configurations and API integrations for your CRM.

It is comparable with most softphone software for a fraction of the Review collected by and hosted on G2.com.

Support does take a while to respond and there is no mobile version available (yet) Review collected by and hosted on G2.com.

A lot of functionalities , third party integration and cloud control and provisioning Review collected by and hosted on G2.com.

Mac version not working well and missing mobile App Review collected by and hosted on G2.com.

The reporting tools are very efficient, the call management tools (conference, transfer, and monitoring) are very fast and stable. Review collected by and hosted on G2.com.

The user or agent can configure to their liking diversions, and several configuration menus that are not understandable. Review collected by and hosted on G2.com.

Softphone Pro is an easy install and immediate access to team settings and reports. We use it daily and has improved our customer support abilities. Review collected by and hosted on G2.com.

Certain features do require some software development knowledge, including setting up a shared contact list to be used on a team. Review collected by and hosted on G2.com.