SoDash Features
What are the features of SoDash?
Channels
- Social
Insight
- Surveys
- Reporting
- Visitor Activity
- Help Desk
Top Rated SoDash Alternatives
(1,396)
4.3 out of 5
Visit Website
Sponsored
SoDash Categories on G2
Filter for Features
Process
Mentions | Scours various channels for brand mentions to proactively seek reparative communications. | Not enough data | |
Tickets | Creates and assigns support tickets, scheduling them in a timely manner. | Not enough data | |
Macros | Allows administrators to create templated responses to frequently asked questions. | Not enough data |
Channels
As reported in 13 SoDash reviews. Ability to connect agents with customers through Live Chat.
| 88% (Based on 13 reviews) | ||
Social | Connects employees with customers through a social media solution. This feature was mentioned in 13 SoDash reviews. | 92% (Based on 13 reviews) |
Insight
Surveys | Provides opportunity for customers to give feedback through a survey. This feature was mentioned in 10 SoDash reviews. | 83% (Based on 10 reviews) | |
Reporting | Enables administrators to create customized reports reflecting customer satisfaction. This feature was mentioned in 11 SoDash reviews. | 80% (Based on 11 reviews) | |
Visitor Activity | As reported in 13 SoDash reviews. Allows administrators to track visitor activity to understand the research that was done before turning to customer service. | 81% (Based on 13 reviews) | |
Help Desk | Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. 12 reviewers of SoDash have provided feedback on this feature. | 81% (Based on 12 reviews) |
