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From a CX point of view, Eyerys is helping us as a company to target vital areas. Review collected by and hosted on G2.com.
I can't think of any dislikes right now; overall just a positive experience. Review collected by and hosted on G2.com.
22 out of 23 Total Reviews for Eyerys
Overall Review Sentiment for Eyerys
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The control to add your surveys within an hour when urgent research is required. The immediate feedback you can see from customers as they respond to surveys and the flexibility of the survey methods, channels and actions are great. I also love the escalation ability, which helps us as an organisation to follow up with customers and close the loop. Resulting in customer loyalty and tenure. Review collected by and hosted on G2.com.
It can get slow when working with large sets of data. Reporting within Eyerys is not great. Reporting can be improved to show more insights into areas or sections of customers that are improving or declining. Tracking scores over time would be beneficial since it is measuring trackers. Review collected by and hosted on G2.com.
Simplicity to navigate. Very easy to set-up reports and dashboards and quick access to survey summaries makes it easy to pull fast insights and snapshot reports to share with teams and stakeholders
Easy to pull raw data for deep dives and draw further insights from survey results. Review collected by and hosted on G2.com.
The dashboard widgets reset if anything is changed - challenging to create a layout that stays - widgets move around on the page, and with three live surveys and one monthly running, I access and use the dashboard a lot. However, my widgets keep moving around on the page
Not having the ability to use custom dates on the dashboard makes them very rigid Review collected by and hosted on G2.com.
It is extremely user-friendly, there is always support when you require it, and i have had the pleasure of using the system for many different tasks. Review collected by and hosted on G2.com.
I cannot say that i dislike anything about the system due to the fact that i am constantly learning new ways to use it for different reporting purposes Review collected by and hosted on G2.com.
Flexible design and having all your data in one place. A complete modern solution, that is flexible and data oriented.
Innovative business solution for small and large companies. Review collected by and hosted on G2.com.
At this stage there isn't something specific. Review collected by and hosted on G2.com.
I found that fact that reports being readily available is a huge plus. Review collected by and hosted on G2.com.
Although numerous dashboard functionalitys are available there is room for improvement by adding additional dashboard widgets Review collected by and hosted on G2.com.
Easy to use with real-time updates. The fact that I can do certain changes myself is good Review collected by and hosted on G2.com.
Would like my view to be specific to my profile. Don't want to view every survey that is on Eyerys. Surveys not in use to be grayed out or archived. There are a lot of blank fields in the raw data that can be taken out Review collected by and hosted on G2.com.
Easy access anytime. Creating your own widgets. Easy to navigate. Multiple team members can access the same information and customize reports for their areas of responsibility. Review collected by and hosted on G2.com.
There is nothing to dislike. The tool is easy to use and allows you to create your own dashboards. Review collected by and hosted on G2.com.
The ease of use to set up and deploy surveys. The reporting modules are easy to read and have useful depth. The Eyerys-Smoke Team is extremely easy to do business with. Review collected by and hosted on G2.com.
There are no true dislikes as anything asked for in terms of enhancements or needs are quickly worked and deployed. Review collected by and hosted on G2.com.
