SmileBack Features
What are the features of SmileBack?
Survey Management
- Brand Design Consistency
- Feedback Collection
- Device Responsiveness
Process Management
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action
System Management
- Security
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SmileBack Categories on G2
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Survey Management
Brand Design Consistency | Creates feedback forms that are consistent with the design of the site. 22 reviewers of SmileBack have provided feedback on this feature. | 95% (Based on 22 reviews) | |
Survey Deployment | Supports the creation and deployment of different survey types on different channels or devices. | Not enough data | |
Feedback Collection | Based on 22 SmileBack reviews and verified by the G2 Product R&D team. Solicits, captures, and centralizes feedback from both structured and unstructured sources. | 98% (Based on 22 reviews) | |
Device Responsiveness | Based on 20 SmileBack reviews and verified by the G2 Product R&D team. Allows designs to adapt automatically to the device that users access the survey or software. | 96% (Based on 20 reviews) |
Process Management
Feedback Aggregation | Based on 21 SmileBack reviews and verified by the G2 Product R&D team. Aggregates feedback and transforms feedback into actionable insights. | 94% (Based on 21 reviews) | |
Trigger Alerts | Triggers creation of a new case after customer leaves feedback. 20 reviewers of SmileBack have provided feedback on this feature. | 94% (Based on 20 reviews) | |
Real-Time Analysis | Based on 21 SmileBack reviews and verified by the G2 Product R&D team. Analyze collected feedback near or in real-time. | 95% (Based on 21 reviews) | |
Real-Time Action | Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. 20 reviewers of SmileBack have provided feedback on this feature. | 94% (Based on 20 reviews) |
System Management
Security | Based on 17 SmileBack reviews and verified by the G2 Product R&D team. Provides a secure and compliant system. | 91% (Based on 17 reviews) | |
System Monitoring | Continually inspects, audits, and monitors system to keep it up to date. | Not enough data |
