Top 10 SMG - Service Management Group Alternatives & Competitors

Top 10 Alternatives to SMG - Service Management Group Recently Reviewed By G2 Community

#1

Qualtrics Customer Experience
By Qualtrics
(548)4.4 out of 5
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
Categories in common with SMG - Service Management Group:
• Experience Management
• Feedback Analytics
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Reviewers say compared to SMG - Service Management Group, Qualtrics Customer Experience is:
Slower to reach roi
More expensive
See all Qualtrics Customer Experience reviews
#2

SAP SuccessFactors
By SAP
(676)3.9 out of 5
SAP SuccessFactors helps organizations align strategy with objectives & manage people performance to ensure execution & results. Execution is the difference.
Categories in common with SMG - Service Management Group:
• Employee Engagement
Reviewers say compared to SMG - Service Management Group, SAP SuccessFactors is:
Slower to reach roi
More expensive
See all SAP SuccessFactors reviews

Sponsored
Keatext
(4)5.0 out of 5
Actionable Feedback Insights to Create Stronger Experiences - Keatext enables you to unify all your feedback channels and understand satisfaction at every stage of the journey - With a strong AI foundation, you can automate tasks like categorizing insights and making recommendations to improve satisfaction _______________________________ 1. Unify All Your Feedback Channels - Build a 360º view of feedback from surveys, reviews, contact center chats and calls, support tickets, and employee surveys - With all your insights in one platform, you can make informed decisions that consider all aspects of your business __________________________________________________ 2. Understand Satisfaction at Every Stage of the Journey - Identify blind spots and key drivers of dissatisfaction across all your feedback channels - Pinpoint which stages of the journey have the most impact on satisfaction scores to make recommendations based on strong data analysis ___________________________________________ 3. Work Faster with AI Automation Capabilities ✦ - Automate tasks like categorizing feedback and making recommendations to different stakeholders - Chat with Keatext to enrich your insights with categories based on the context of your business and your unique reporting needs _________________ Who Is Keatext For? - CX and Marketing professionals who are looking to unify insights from multiple customer feedback sources in order to isolate and address the stages of the customer journey that are resulting in dissatisfaction - HR professionals who are looking to monitor employee feedback to recommend actions to take that will improve employee engagement and workplace culture - Market research professionals who are looking to generate insights from qualitative survey and research data - Product professionals who are looking to analyze customer feedback in order to better inform product development ______________ Our Integrations - Keatext has native integrations with Qualtrics, SurveyMonkey, Zendesk, and ServiceNow - Other integrations with contact centers, help desks, and survey platforms are available upon request _________________________ Our Customers and Partners - Keatext is trusted by enterprise businesses in multiple industries including American Express, Lenovo, Intuit, Orange, Public Storage, Intelcom, and Brother - Keatext supports CallMiner, QuestionPro, and CustomerCount as a partner solution to provide advanced text analytics to customers _________________ Try Keatext for Free - We offer a free trial of Keatext that you can sign up for on our website - You have the option to upload your own feedback data and explore insights that are personalized to the context of your business after scheduling a demo with our team Thank you for your interest in Keatext!
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#3

SurveyMonkey
By SurveyMonkey
(22,930)4.4 out of 5
SurveyMonkey is a leading survey and feedback management solution, trusted by millions of users across more than 300,000 organizations around the world. SurveyMonkey and its AI-powered tools empower organizations of all sizes to deliver world-class experiences for their employees, customers, and stakeholders.
Categories in common with SMG - Service Management Group:
• Feedback Analytics
Get a quote
Reviewers say compared to SMG - Service Management Group, SurveyMonkey is:
Easier to set up
More usable
Easier to admin
See all SurveyMonkey reviews
#4

InMoment Experience Improvement (XI) Platform
By InMoment
(319)4.7 out of 5
InMoment is a cloud-based customer experience (CX) optimization platform that gives you the ability to listen to and engage with your customers to improve business results through better experiences.
Categories in common with SMG - Service Management Group:
• Experience Management
• Feedback Analytics
Reviewers say compared to SMG - Service Management Group, InMoment Experience Improvement (XI) Platform is:
More usable
Easier to set up
Easier to do business with
See all InMoment Experience Improvement (XI) Platform reviews
#5

Qualtrics Employee Experience
By Qualtrics
(457)4.4 out of 5
Qualtrics Employee Experience provides employee survey tools and 360 feedback features that let you measure engagement in real time.
Categories in common with SMG - Service Management Group:
• Employee Engagement
Get a quote
Reviewers say compared to SMG - Service Management Group, Qualtrics Employee Experience is:
More expensive
More usable
See all Qualtrics Employee Experience reviews
#6

Lattice
By Lattice
(3,896)4.7 out of 5
Lattice is the People Management Platform that brings together all of the tools, workflows, and insights to help organizations develop engaged and high-performing employees within a winning culture. By combining continuous performance management, employee engagement surveys, compensation management, and career development tools into one connected solution, Lattice can deliver powerful people analytics used by HR and people teams to drive impactful business outcomes. At Lattice, we're on a mission to make work more meaningful. If you want to make an impact and are excited about how people strategy can drive business strategy, we want you. We're hiring for a number of positions! Learn about joining our team here: https://lattice.com/careers/ or connect with us at hello@lattice.com.
Categories in common with SMG - Service Management Group:
• Employee Engagement
Get a quote
Reviewers say compared to SMG - Service Management Group, Lattice is:
Easier to set up
More usable
Easier to do business with
See all Lattice reviews
#7

Birdeye
By Birdeye
(3,140)4.7 out of 5
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
Categories in common with SMG - Service Management Group:
• Experience Management
• Feedback Analytics
Try for free
Reviewers say compared to SMG - Service Management Group, Birdeye is:
Easier to set up
Easier to do business with
More usable
See all Birdeye reviews
#8

AskNicely
By AskNicely
(993)4.7 out of 5
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
Categories in common with SMG - Service Management Group:
• Experience Management
Get a quote
Reviewers say compared to SMG - Service Management Group, AskNicely is:
Easier to set up
More usable
Easier to do business with
See all AskNicely reviews
#9

Motivosity
By Motivosity
(2,287)4.7 out of 5
Motivosity is a peer-recognition software solution used by companies to improve employee engagement, company culture, and employee motivation.
Categories in common with SMG - Service Management Group:
• Employee Engagement
Get a quote
Reviewers say compared to SMG - Service Management Group, Motivosity is:
Easier to set up
More usable
Easier to do business with
See all Motivosity reviews
#10

Workvivo
By Zoom
(2,069)4.8 out of 5
Workvivo is an internal communication and engagement platform that is designed to bring what’s happening in the organisation alive in a fun, intuitive and highly engaging way, while at the same time being structured completely around what the organisation is trying to achieve and connecting employees to this.
Categories in common with SMG - Service Management Group:
• Employee Engagement
Get a quote
Reviewers say compared to SMG - Service Management Group, Workvivo is:
Easier to set up
Easier to do business with
More usable
See all Workvivo reviews

Sponsored
Keatext
(4)5.0 out of 5
Actionable Feedback Insights to Create Stronger Experiences - Keatext enables you to unify all your feedback channels and understand satisfaction at every stage of the journey - With a strong AI foundation, you can automate tasks like categorizing insights and making recommendations to improve satisfaction _______________________________ 1. Unify All Your Feedback Channels - Build a 360º view of feedback from surveys, reviews, contact center chats and calls, support tickets, and employee surveys - With all your insights in one platform, you can make informed decisions that consider all aspects of your business __________________________________________________ 2. Understand Satisfaction at Every Stage of the Journey - Identify blind spots and key drivers of dissatisfaction across all your feedback channels - Pinpoint which stages of the journey have the most impact on satisfaction scores to make recommendations based on strong data analysis ___________________________________________ 3. Work Faster with AI Automation Capabilities ✦ - Automate tasks like categorizing feedback and making recommendations to different stakeholders - Chat with Keatext to enrich your insights with categories based on the context of your business and your unique reporting needs _________________ Who Is Keatext For? - CX and Marketing professionals who are looking to unify insights from multiple customer feedback sources in order to isolate and address the stages of the customer journey that are resulting in dissatisfaction - HR professionals who are looking to monitor employee feedback to recommend actions to take that will improve employee engagement and workplace culture - Market research professionals who are looking to generate insights from qualitative survey and research data - Product professionals who are looking to analyze customer feedback in order to better inform product development ______________ Our Integrations - Keatext has native integrations with Qualtrics, SurveyMonkey, Zendesk, and ServiceNow - Other integrations with contact centers, help desks, and survey platforms are available upon request _________________________ Our Customers and Partners - Keatext is trusted by enterprise businesses in multiple industries including American Express, Lenovo, Intuit, Orange, Public Storage, Intelcom, and Brother - Keatext supports CallMiner, QuestionPro, and CustomerCount as a partner solution to provide advanced text analytics to customers _________________ Try Keatext for Free - We offer a free trial of Keatext that you can sign up for on our website - You have the option to upload your own feedback data and explore insights that are personalized to the context of your business after scheduling a demo with our team Thank you for your interest in Keatext!
Visit Website
Visit Website