SmatBot Features
What are the features of SmatBot?
Responses
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences
Platform
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information
Top Rated SmatBot Alternatives
SmatBot Categories on G2
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Communication
Pop-up Chat | Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | Not enough data | |
Notifications | Delivers notifications to both sides of the conversation. | Not enough data | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. | Not enough data | |
In-App Messaging | Allows for live chat to be enabled within the app for customer help. | Not enough data | |
Co-Browsing | Allows agents to join a customer's browser session and navigate through the website with them. | Not enough data |
Internal Use
Customization | Allows users to customize chat colors, text, logos, and branding. | Not enough data | |
Conversation Archiving | Archives conversations in a separate location for later reference. | Not enough data | |
Lead Development | Enables employees to denote potential customers. | Not enough data | |
Knowledge Base | Establishes a knowledge base for employee reference during conversations. | Not enough data | |
Team Inbox | Provides a central location for help requests, helping employees respond sooner. | Not enough data | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. | Not enough data |
Process
Mentions | Scours various channels for brand mentions to proactively seek reparative communications. | Not enough data | |
Tickets | Creates and assigns support tickets, scheduling them in a timely manner. | Not enough data | |
Macros | Allows administrators to create templated responses to frequently asked questions. | Not enough data |
Channels
Ability to connect agents with customers through Live Chat.
| Not enough data | ||
Social | Connects employees with customers through a social media solution. | Not enough data | |
Live Chat | Ability to connect agents with customers through email.
| Not enough data | |
Phone | Connects employees with customers through a calling solution. | Not enough data | |
Text | Ability to connect agents with customers through text message solution.
| Not enough data | |
Social Media | Conversations enacted over social media. | Not enough data | |
Website | Conversations enacted through embedding or pop-ups on websites. | Not enough data | |
Text Message (SMS) | Conversations enacted through text message (SMS). | Not enough data | |
Voice Assistants | Conversations enacted through voice assistants. | Not enough data | |
Other | Conversations enacted through other channels. | Not enough data |
Insight
Surveys | Provides opportunity for customers to give feedback through a survey. | Not enough data | |
Reporting | Enables administrators to create customized reports reflecting customer satisfaction. | Not enough data | |
Visitor Activity | Allows administrators to track visitor activity to understand the research that was done before turning to customer service. | Not enough data | |
Help Desk | Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. | Not enough data |
Messenger
Sequencing | Mapped-out responses for conversations. | Not enough data | |
AI | Artificial intelligence (AI) and chatbot involvement. | Not enough data | |
Live Chat | Live human component of conversations. | Not enough data | |
Customization Interface | Quality of interface for designing and customizing conversation maps. | Not enough data |
Customers
Targeting | Overall quality of customer targeting based on needs or situations. | Not enough data | |
Profiles | Creation and modification of customer profiles based on conversations. | Not enough data | |
Analytics | Reporting based around specific and overall conversation results. | Not enough data | |
Lead Gathering | Capture and organization of leads from conversations. | Not enough data | |
Sales Conversion | Success rate of conversations leading to customer purchases. | Not enough data |
Responses
Customization | Customize your chat workflows with rules and automations. This feature was mentioned in 15 SmatBot reviews. | 87% (Based on 15 reviews) | |
Control | As reported in 15 SmatBot reviews. Control who the chatbot converses with (and when). | 91% (Based on 15 reviews) | |
Route To Human | Based on 12 SmatBot reviews. Has the ability to connect interlocator with a human agent when the need arises. | 86% (Based on 12 reviews) | |
Menu bars | As reported in 13 SmatBot reviews. Can provide interlocators with menus, through which they can choose a relevant response. | 86% (Based on 13 reviews) | |
Drip sequences | Based on 11 SmatBot reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. | 83% (Based on 11 reviews) |
Platform
Live chat | Provide tools for live chat on one's website. This feature was mentioned in 13 SmatBot reviews. | 87% (Based on 13 reviews) | |
Integrations | As reported in 13 SmatBot reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. | 86% (Based on 13 reviews) | |
Branding | Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 12 SmatBot reviews. | 86% (Based on 12 reviews) | |
Analytics | Based on 14 SmatBot reviews. Gives user the ability to analyze conversations with the chatbot and see its performance. | 88% (Based on 14 reviews) | |
A/B testing | Based on 10 SmatBot reviews. Allows users to test the efficacy of various responses through A/B testing. | 83% (Based on 10 reviews) | |
Role-based access | As reported in 12 SmatBot reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc. | 88% (Based on 12 reviews) | |
Collection of information | As reported in 12 SmatBot reviews. Can collect and store information from interlocators, such as email, phone number, etc. | 85% (Based on 12 reviews) |
Lead Monitoring
Features | Provides features to create and manage lists of potential customers | Not enough data | |
Performance | Monitors form’s performance and contribution to the sales pipeline | Not enough data | |
Identification | Identifies the visitor, tracks the pages that they are visiting, and the time they are spending on each page | Not enough data |
Data Capture
Mobile | Records leads using different types of devices | Not enough data | |
Websites | Captures form submissions from existing forms on websites or landing pages | Not enough data | |
Social Media | Captures leads across social media channels | Not enough data | |
Data | Captures measurable, real customer data gathered directly from a website | Not enough data |
Analytics
Export/Import | Exports and imports lead data to and from various formats like plain text, spreadsheets, etc. | Not enough data | |
Reporting | Supports basic data reporting which includes user engagement analysis, entry and exit statistics, referrer information, etc. | Not enough data |
Customization
Forms | Creates custom lead capture forms for specific uses, such as an e-book download or email newsletter | Not enough data | |
Personalization | Changes colors, calls to action, or form length to personalize lead capture | Not enough data | |
Templates | Provides pre-configured templates that can be customized by users | Not enough data | |
Integration | Integrates with sales and marketing software solutions to transfer lead data between them | Not enough data |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
