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SmartServ 
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AM
Adam M.
Owner/operator
Small-Business(50 or fewer emp.)
What do you like best about SmartServ?
#1 pro has to be the customer service. I have emailed with issues and had a call back in less then 5 minutes a couple different times. That is priceless.
Working with them has been easy and the communication is great. In fact I just sent an email to my contact and had a response in the last 5 minutes. It's 8pm!! Review collected by and hosted on G2.com.
What do you dislike about SmartServ?
The only real issue I have had is there is a language barrier. This has caused me to have to ask reps to repeat themselves numerous times but they have grace Review collected by and hosted on G2.com.
9 out of 10 Total Reviews for SmartServ
4.7 out of 5
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VS
Vaseem S.
Lead
Information Technology and Services
Enterprise(> 1000 emp.)
What do you like best about SmartServ?
It has got a good and clean interface which allows to navigate through the available options along with integration to other platforms. Also, the customer support is very responsive in answering the qeuries within the defined SLA's. Implementation is not time consuming at all. Review collected by and hosted on G2.com.
What do you dislike about SmartServ?
Not that I can recollect at top of my head but a 24*7 human support on customer service should be helpful. I mean talking to a human at any time is better. But, the available window that they have is also sufficient. Review collected by and hosted on G2.com.
OK
Omansh K.
Trainee Decision Scientist - 3
Mid-Market(51-1000 emp.)
What do you like best about SmartServ?
Recently, non-desk space had no good solution provider when it comes to their own field but this is solved by SmartServ Review collected by and hosted on G2.com.
What do you dislike about SmartServ?
A new initiative so hard it is hard to criticoze upon Review collected by and hosted on G2.com.
AU
Verified User in Utilities
Small-Business(50 or fewer emp.)
What do you like best about SmartServ?
Ease of use and ease of navigation around the complex avenues ("for lack of a better term") of a transaction; customer support is exceptional; software team is on top of adapting to the changes and needs of our company as well as the changes and needs precipitated by the changing times.... Review collected by and hosted on G2.com.
What do you dislike about SmartServ?
Absolutely nothing - customer support does not allow any problems to occur - so any issues or roadblocks are immediately, and I mean, IMMEDIATELY - fixed..... Hence, there are absolutely no complaints even to guess, create or anything - it's is just not possible - again, everything gets fixed before anything, everything can even have the chance to become a problem..... Review collected by and hosted on G2.com.
CM
Craig M.
President
Small-Business(50 or fewer emp.)
What do you like best about SmartServ?
The program is very easy to use while encompassing all aspects of requirements to make life more organized and efficient. Additionally I have never worked with a more pleasant and helpful staff in all my years. Accommodating and the willingness to assist. Review collected by and hosted on G2.com.
What do you dislike about SmartServ?
That I never was introduced to SmartServ earlier Review collected by and hosted on G2.com.
AV
Anthony V.
Owner
Small-Business(50 or fewer emp.)
What do you like best about SmartServ?
The learning curve has been minimal, and it is packed with useful features. SmartServ is constantly evolving, and eagerly request feedback for improvements. The availability for free support/training has been excellent. Review collected by and hosted on G2.com.
What do you dislike about SmartServ?
I wish our schedule could sink with our google calendar. Review collected by and hosted on G2.com.
JD
Jared D.
HVAC service technician
Small-Business(50 or fewer emp.)
What do you like best about SmartServ?
Keeps records of past jobs. Can reference what was all completed during previous jobs. Can also see the numbers that were saved on checklists on the equipment that was serviced. Review collected by and hosted on G2.com.
What do you dislike about SmartServ?
Lots of updates and changes. Layouts will change with most updates. System does not work well at all when not in cell/internet coverage. Lots of loading time as well. Review collected by and hosted on G2.com.
MM
Michelle M.
Office Manager / CFO
Mid-Market(51-1000 emp.)
What do you like best about SmartServ?
The support at SmartServ has been great! Review collected by and hosted on G2.com.
What do you dislike about SmartServ?
The layout of the invoices; also wish that it would show on screen that the customer is a Service Maintenance Agreement customer - it shows the ! however it would be nice if when pulling up the customer they would be a different color for the different plans - this will help us to know immediately that they are a maintenance customer, as well as the technicians in the field. Review collected by and hosted on G2.com.
GC
Verified User in Construction
Small-Business(50 or fewer emp.)
What do you like best about SmartServ?
Very easy to find any materials entered into the program and schedule appointments Review collected by and hosted on G2.com.
What do you dislike about SmartServ?
That you have to wait until the following day for invoicing to be transported into Quickbooks, not instant Review collected by and hosted on G2.com.
DB
David B.
Owner
Construction
Small-Business(50 or fewer emp.)
SmartServ Categories on G2
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