Smartlook Reviews & Product Details - Page 4

The best part of the tool is the way we can review the customer's on-screen navigation throughout the time they are on your website. I have never witnessed a tool doing this apart from screen capture. Review collected by and hosted on G2.com.

We would need IP address as a mandatory field to search. Instead, we should be able to search recordings by customers account names and info within API integration to customers databases in the commerce cloud. Review collected by and hosted on G2.com.

Works on both web and mobile app. The price is a much better value compared to alternative solutions. Easy to use and excellent customer support. Review collected by and hosted on G2.com.

I dislike that mobile app setup is more challenging than web but this is typical and not really a Smartlook problem. Review collected by and hosted on G2.com.

The best parts of Smartlook for me are: 1) That I can see what the user actually saw most of the time. With other software, there are styling issues and I know that what I am seeing is not what the user actually saw. 2) The multiple filters that are available to find specific sessions. 3) That Smartlook makes it easy to see what happened, when, and how. 4) That it seems to be very precise about the user location. Review collected by and hosted on G2.com.

The processing of sessions takes a bit too long to be completed. The software itself is a bit slow compared to other programs. Sometimes there are styling issues, although less often than with other software. Some sessions are missed, but I think this can happen with any session recording software. Review collected by and hosted on G2.com.

We haven't had this level of insight from our mobile customers, ever. We are now able to have access to seeing how our customers use our mobile app, which helps us find bugs more quickly as well as validate design very quickly. Review collected by and hosted on G2.com.

I wish we could track errors. I would also like to have a map like Google Analytics has to see where all active or completed sessions are taking place. The program is already capturing IP addresses and telling us where people are. Review collected by and hosted on G2.com.

Recordings are very helpful for gathering data about new features. Smartlook offers great filtering options that help us find what we're looking for. Also keeping an eye on users' behavior through funnels is extremely useful for future development. Review collected by and hosted on G2.com.

The implementation for mobile up didn't go as expected as the recordings were blank. This issue was solved with the latest update, but it took a while. Now we are ready to get into it! Review collected by and hosted on G2.com.

First of all, I like the way to install and configure - Very Easy Step by Using GTM or Code. Just A Single Code and Get it Done.

Second is Each and Every Second, Review, Insights Interest Showcase in Video Format. Heatmaps is also a great feature.

I am new for now - reviewing in just after 10 min of signup at Smartlook - but I feel I should share my experience as a new user and ofcourse i am exploring it more and will look into it details.

And Yes - It helps me to give a clear understanding about what user looking, searching and react more. So I can get my platform more better in terms of design and options. Review collected by and hosted on G2.com.

For Now - I am a newbee here. But Ofcourse if there I finf something issue or something i dislike - then i will share to support to make it easier or fruitful for users. Review collected by and hosted on G2.com.

Smartlook is a very complete solution and at a very economical price to analyze our users and the usability of our eCommerce site.

Thanks to him (and some popcorn packages) we see the browsing sessions of our clients to find ways to improve the conversion rates and the bounce in the ecommerce of Denox clients.

Integration is a very simple piece of code that with little knowledge can be done in programming. Also if they use GTM containers it is even easier. We have been using it with several eCommerce for months after having used other solutions on the market such as hotjar and for us Smartlook wins especially. Review collected by and hosted on G2.com.

I miss that with Smartlook I could easily categorize Test A / B on my sites and see those screen recordings. I do it with another tool Review collected by and hosted on G2.com.

I used the integration SDK in Android, and I loved that it is easy to use, and the interface where we can see the heat maps is unique. It is elementary to use since it is very intuitive because anyone who has not used Smartlook can adapt very fast. After all, it is a very indispensable tool since it cannot help with heat maps, so we can improve the user experience to be able to pay more attention to where users use an app the most. Another thing that I loved is that we can also integrate the SDK on iOS devices. Review collected by and hosted on G2.com.

What I did not like at all was that in iOS, we had to make some changes to make the SDK work correctly, but thanks to the documentation, we could solve that issue so that it could work on both platforms correctly. Something else that I did not like at all was that it has a delay to be able to see the videos in the administrator. Review collected by and hosted on G2.com.

The fact that you can review exactly what a user experienced in your app by watching the video attached to the session, followed by the feedback within the events and rage clicks linked to the user's actions.

This app also provides event and analytics that improve the realization of the user journey inside your app, helping it funnel and discover the weakenesses you have to improve and the strengths you must keep.

It's friendly UI makes it easy to navigate and understand what is going on while reviewing a user journey. Review collected by and hosted on G2.com.

As a mobile app developer, sometimes while reviewing a user session on an app that loaded in portrait mode Smartlook forces the session video to open in landscape mode so it gets pixeled very heavily and gets a bit hard to understand what's going on.

On the other hand, Smartlook is based on a web application and I wish there was more feedback with hybrid apps and their screens. Review collected by and hosted on G2.com.