Smartlook Pros and Cons

One of the things that I like most is the ability to capture user sessions and replay them for analysis which is invaluable when troubleshooting technical issues or understanding user issues. Review collected by and hosted on G2.com.

I find the platform to be quite clunky and unintuitive. Navigating through the different sections can be confusing at times, and it's not always clear how to access certain features or settings. Review collected by and hosted on G2.com.

We liked the effectiveness Smartlook's platform has when it comes to having a daily follow-up of the behavior that the audience ends up having on each of our websites. It has tools to record in real time the actions visitors are having in our networks, and Smartlook does everything discreetly and efficiently. We love that it has a deep analysis management that allows us to visualize comfortably the criteria that the audience of our services may be having through our social networks, and in this way, we can address each requirement that we have and significantly improve where there are failures that at the moment we did not see and thanks to Smartlook we know it, in this way we can provide the audience with a more dynamic and pleasant experience on our websites. Review collected by and hosted on G2.com.

So far, we must recognize that there are very few dislikes as such that we have of the Smartlook platform compared to the benefits it has brought to our organization. However, I consider it essential to note that they should make an update where they pay attention and look for an improvement to the heat map tool since its efficiency is not the best and tends to present inconveniences. Another minor annoyance we had is that we can not massively export data, which has become a big problem for our organization. Review collected by and hosted on G2.com.

We mainly like Smartlook because its configuration is not so complicated, and the information support is attentive to provide assistance, making adapting the platform more dynamic and ensuring success quickly. It is a platform that collects important information from each of the people who visit our websites, giving us with this the opportunity to have an immediate response solution to any user or customer who has a problem; Smartlook even identifies when the problem is a console, this is one of the most appreciated tools since with other platforms that we used previously did not do it. Thanks to the information gathered from the audience that visits our internet platforms, our marketing department generates new strategies with much more effectiveness. Review collected by and hosted on G2.com.

The platform tends to get a bit slow when you want to manage several things simultaneously. However, it ends up hosting solid results. Review collected by and hosted on G2.com.

Provides interesting views to the usability for our projects. Review collected by and hosted on G2.com.

Maybe the pricing but in general we like it a lot Review collected by and hosted on G2.com.

Smartlook helps us obtain detailed information about the users that visit our websites in such a way we can track by video the actions of the visitors in a discreet, flattering and efficient manner. I like its dashboard; it has a good design and is customizable; it allows us to track what happens on our website comfortably and efficiently; the best thing is that it works in real-time. Through Smartlook's analytics, we have been able to determine critical factors in our website, such as which modules are the most frequented by visitors, from where they access the website, discover problems that may be facing our visitors and solve them as soon as possible to create a more comfortable user experience for visitors. Review collected by and hosted on G2.com.

The only thing I liked least about Smartlook is that the heat maps are somewhat tricky. Review collected by and hosted on G2.com.

Smartlook helps me understand my website traffic and identify places to improve for the purpose of user experiences. This helps me better manage my personal project. Review collected by and hosted on G2.com.

Sometimes there are technical/server issues to me, probably like Chrome doesn't work and all the information is just keep loading. Once I switch over to other browsers, they typically work. Review collected by and hosted on G2.com.

The recording filters most importantly by error! Review collected by and hosted on G2.com.

The software does not always catch the full session. Review collected by and hosted on G2.com.

Ease of capturing the entire screen and the ability to tag/comment at specific time frames for my dev team to take a look at the issues. They capture rage clicks quite well. All the sessions from the same IP/same user across days are captured and grouped, and it helps to get a holistic picture of what happened in the user journey. Review collected by and hosted on G2.com.

When I was using Smartlook, they didn't have any capabilities to integrate with Clevertap/Google Analytics. I had to go through my funnels in GA/CT and identify the date, time, device and possible step/event in the flow where the users are dropping. Then go to Smartlook, and filter by date and device to figure out the potential users who dropped and guess why. Review collected by and hosted on G2.com.

SmartLook provides an indepth look at a customer's journey. I love being able to use their username/url to find their instances and the fact they are all linked together. It is very straightforward. The heat map tool is also really cool to look use and see which areas our customers spend the most time on. Review collected by and hosted on G2.com.

The operating system can lag a bit. I also would like a way to flag a little bit easier, especially putting flags at pinpoints in the user experience. It would be great to see continued improvement to the heat mapping as well. Review collected by and hosted on G2.com.

I like Smartlook, its ease of use and configuration, plus the data that can be quickly compiled about the users that visit our websites. It provides useful statistics and analytical reports for our marketing team to study our website traffic and the origin of the audience and devise strategies to ensure a better web experience for visitors. Review collected by and hosted on G2.com.

The graphs this tool provides could be more customizable and have more colors to differentiate the collected data points. Review collected by and hosted on G2.com.