This tool makes it simple to distribute messages to employees and keep track of staff and branch activities. Review collected by and hosted on G2.com.

The price is too high, especially considering the 24-hour closed window. Review collected by and hosted on G2.com.

After using SleekFlow for the past three months, I can confidently say it's a fantastic tool that meets all my needs. One feature that really stands out is its ability to identify inbound chats from Meta ads or Click-to-WhatsApp campaigns (CTWA). I've tried several omnichannel tools, but SleekFlow is the only one that pinpoints the exact ad source, which is a game-changer for me. The flow builder, API integrations, and AI functionalities have been incredibly helpful in streamlining my processes and managing conversations more effectively.

I also appreciate the responsive support from the SleekFlow team. They always reply quickly with helpful solutions, making troubleshooting much easier. Plus, the tool is user-friendly with a clean and intuitive design, which makes it enjoyable to navigate. Review collected by and hosted on G2.com.

You know, the user interface could use some work. Having both v1 and v2 versions can be a bit confusing when switching between them. Also, the analytics could be better—I'd love to see more advanced options like CSV exports, customizable metrics, and detailed reporting. And honestly, the flow builder add-on is pretty pricey. It feels like it should either be part of the main plan or offered at a lower cost so more people can access it. Review collected by and hosted on G2.com.

The omnichannel messaging capability is top-notch. It integrates seamlessly with platforms like WhatsApp, Instagram, and Messenger, ensuring we never miss a customer query. The ability to automate workflows and categorize conversations with tags has saved us countless hours. Review collected by and hosted on G2.com.

The pricing can be a bit steep for smaller teams, and I’d love to see more flexibility in the lower-tier plans. Additionally, some analytics features could use more depth for advanced users. Review collected by and hosted on G2.com.

The flow creation was easy for me to get used to. Plus the support from our account manager who was very patient with us Review collected by and hosted on G2.com.

Hmm I once inquired if we can link the lists (showroom locations) to an external link like google maps so that people can easily start their route if their driving or planning to make a trip down but that function wasn't possible or ready yet. But i manage to find an alternative that works the same but customers has to click the link instead of being directed automatically. I believe it's something SleekFlow can consider as we ant the same ease of flow. Review collected by and hosted on G2.com.

Difficult to say. The team did listen to our issues but never got resolved. We had serious problems where in our agent incentives got impacted because of the lagging of the tool. There v1 & v2 are all over the place. Also please note they would not refund your WABA credits so be mindful of not having a higher auto recharge as I am quite sure you would need to reconsider if you were to choose them Review collected by and hosted on G2.com.

- Lagging interface - the time it takes for an agent to load a chat on their inbox is way more than a normal app. Sometimes 10 seconds. And it has been this way for more than a year.

- Extremely Buggy & lacks monitoring

There were countless times when we could not add an agent despite having seats on the app and having paid for it.

More concerning, the team was unaware that images being sent were actually not being sent to customers. Also same case with text messages. Often these would not go through but show as being delivered.

Very poor agent experience - Sales agents had to work double hard just to be using their interface. Review collected by and hosted on G2.com.

I started to use Sleekflow service not for long, starting from on-boarding, service activation, customer sucess team is very considerate and closely follow up. I like their after sales support.

Also, their workflow builder with chatbot function is very powerful, with the enablement of AI chatGPT element on the platform definitely will bring service agent a big hand too. Review collected by and hosted on G2.com.

That would be more powerful if their platform can integrate with traditional PSTN network like SIP trunk integration. Not sure if this will be under their roadmap or not. Review collected by and hosted on G2.com.

SleekFlow has helped my team manages customer interactions and workflows. One of the best features is its omnichannel messaging platform, which consolidates all our communication channels (WhatsApp, Messenger, Instagram, and even emails) into one unified inbox. Currently we are only using Whatsapp function

The workflow automation tools are also very easy to use. SleekFlow allows us to set up automated responses, trigger actions based on customer behaviors, and follow up seamlessly. Review collected by and hosted on G2.com.

While SleekFlow offers fantastic features, there are a few areas where it could be even better. Like syncing up with hubspot. Review collected by and hosted on G2.com.

chatbot make every thing easy and reduce the flow of message Review collected by and hosted on G2.com.

it is a great app we don`t face any issues till now Review collected by and hosted on G2.com.

the easiness of usage and implementation. also the features are very helpful. alongside with our high traffic, SleekFlow can keep up without any errors. the customers supports are very helpful too. shout out to them. i use it evertime. Review collected by and hosted on G2.com.

less customizeable for developers. it can't do to much for easiness of the integration, such as leads monitoring. i don't know if its available or not, but i just can't find it. Review collected by and hosted on G2.com.

The flow builder helps a lot with reducing the workload of replying to unified answers to customers by specific condition. Also, SleekFlow’s customer support team helps resolve the issues we raised quickly which speed up the progress on fully set up of our back end. Review collected by and hosted on G2.com.

Some setups differ between different versions, which may lead to error while setting up our back end. Moreover, there are some minor bugs that reduce the convenience when using the application. Review collected by and hosted on G2.com.