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Its ability to allow us to preset the schedule, which allows responders to independently engage customers is a great feature. The prior system required we in dispatch engage patients, adjust appointments and then relay information to responders. This system eliminates that process. Review collected by and hosted on G2.com.
1) Under the job list there is no column to see who is assigned to what. This can be frustrating when trying to assign calls as you have to go back and click on a job and then look at the map to see who is assigned to it.
2) Checking for safety is the next issue. The job icon sits overtop the responder icon and often i have to zoom in pretty far, typically to street name view to check to see if the responder's icon is flashing. There is also no audible alert. The goal is to be time sensitive so it's possible an alert may be flashing that i don't see for a while which is very unsafe. When i keep the map zoomed out to see the entire city (for example, new orleans), most of the icons are greyed out.
3) When i click on a job in the job list it does not show me the location of the visit as its supposed to on the map. I have to instead click the responder, again if i can find them, or click multiple jobs to find the specific one. For safety reasons, this needs to be enhanced. The goal is to be able to quickly identify the location / cross street/ etc for directions to assist both the responder and emergency personnel if needed.
4) No direct chat feature. There is no way to communicate with a responder about a job via skedulo. Instead we have to rely upon an external app, google chats. Issues - One: should a call need to be reviewed, you will have to scroll through the chats to find information about that call. Given the responders often do not refer to their patients via name, this can be difficult if not impossible. two: Because the responders do not refer to their patient's names via the google chat often and use "this patient", not being able to see which responder is assigned to which call in the job list requires tapping each individual listing to locate the patient.
5) When i want to see patient details or use the link to get to ready ops, i have to go to "view" and then "fields" instead of pateint contact details. Seems to be mistitled and given there are about 7 categories, is simply an annoyance. Additionally, when i do click the link in the skedulo chart to take me to readyops it often does not work and will take me to the readyops main page where i'm prompted to log in. Sometimes hitting log in will take me to the chart, other times it won't. Additionally, Under details in skedulo, there is no patient name, simply a job number, thus we are doing a lot of unnecessary cross-referencing to ensure we are in the correct patient's chart. Categories "Patient contact details" and "details" would serve better as one page.
6) For reasons unknown, the status of a call is not always accurate. This is sporadic but a responder may have completed a call but the visit may still show "at patient, etc" on my end.
7) It'd be nice to see a time of start of visit, and while not necessary for function it's helpful to gauge how long a responder is on scene. If this feature is available, it's not readily visible.
8) when i assign and unassign visits, the responders get every single notification via text and often have to refresh to see new information. Review collected by and hosted on G2.com.
403 out of 404 Total Reviews for Skedulo
Overall Review Sentiment for Skedulo
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I really appreciate how Skedulo has adapted to our unique needs, which differ significantly from typical user requirements. The Skedulo team has gone above and beyond to customize the platform for us—they genuinely listen to our feedback and respond quickly with adjustments that make a real impact. The platform has been incredibly helpful, and I especially love the analytics features, which provide valuable insights for our work. Review collected by and hosted on G2.com.
Since the analytics feature is still new and being tailored to our specific needs, there are a few reports that could use some adjustments. However, this is more about our unique requirements than any issue with the platform itself. The fact that Skedulo is actively working to refine these areas speaks volumes about its commitment to enhancing the user experience. Review collected by and hosted on G2.com.
Allows multiple users to check the information attached, prior to dispatching the jobs to our consultants who go on site to do the work. Also allows easy reference post job completion in the event job details need to be checked. Review collected by and hosted on G2.com.
My main issue relates to attaching documents in Skedulo that have non-standard letters, i.e. if the document has a ( )or " or *, you cant upload and have to save and rename the file. In google, documents are often saved in the download folder with brackets which you cant upload. Review collected by and hosted on G2.com.
I like that it helps to start organizing the routes and gives you a jump start.
I also like that when you hover over the jobs you get some information.
I like that the system prevents you from over scheduling an installer, or just in general.
I feel like it is easy to block someone out for the day or certain hours. Review collected by and hosted on G2.com.
I believe more information should be given when you hover over the jobs, in the map view.
I think you should be able to input a starting address and finish address, that way it can lead the installers home.
I don't like that it is a little tricky to move jobs around.
When the jobs are first organized,I don't think it does that great of a job. It will have installers going out of their way. Review collected by and hosted on G2.com.
Skedulo I feel like is very user friendly. Coming into my current position knowing nothing about it, I was anticipating taking a while to get used to using the software. BUT! Skedulo (in my opinion) is very user friendly and easy to get around. It makes tracking my appointments very easy and it also allows me to customize everyone's schedule individually, which I like a lot. Customer support is also very helpful and gets back to your concerns very quickly! Since I use this every day, it's important to me that I am able to get results and feedback quickly from customer support. Review collected by and hosted on G2.com.
I think the only thing I can think of that I dislike about Skedulo is there have been a couple of times that I go to open a photo that was uploaded and it was very zoomed in so I couldn't see the entire photo. However, customer support quickly helped me resolve that problem and we were good to go! Review collected by and hosted on G2.com.
Fits multiple scheduling scenarios and integrates with Lumary well. Skedulo is receptive to customer feedback and will support custom development if/where necessary. Product release cycle is fast and we've seen fixes for bugs we've experienced appear quickly in following releases. Review collected by and hosted on G2.com.
Sometimes changes catch us by surprise, requiring quick (small) adjustments to our internal user guides. The security model and/or the Salesforce platform sometimes limits us in applying the configurations we would prefer for our business. Review collected by and hosted on G2.com.
Working with a large not-for-profit in Australia (New Horizons), implementing Skedulo was a challenge... not because of the technology but the change in process. But we discovered all of the challenge was with our own change management and resistance to change by some of our staff BUT Skedulo has totally transformed our business and 100% for the better. If you are thinking of Skedulo take it from us.... start your journey as soon as you can, it's well worth the journey. Review collected by and hosted on G2.com.
Nothing, we love it. We have some staff who didn't want the light shining on their activities and they hated it, but the management and executive could see skeletons in the closet they didn't even know were there. Review collected by and hosted on G2.com.
Once we have added the correct tags, we have been able to manage the routes that have made scheduling very successful for us as we no longer have to manually check availability and we have an answer within seconds. I like that the technicians are able to add time off as well as they can manage the routes. Customer have been very happy recieving notifications such as when the technician is in route. Review collected by and hosted on G2.com.
I would say it is more of a user error. If I accidentally make changes to a schedule but do not follow the correct steps,I can impact multiple people. Review collected by and hosted on G2.com.
Recently we have had a new Customer Success Manager support our company (Jamie Baxter). He has been a breath of fresh air and has been very supportive as we look to enhance our FSM tool. The current scheduler is good for what we needed at the beginning of our journey. We are now in consultation with Skedulo as we grow and great conversations have been had so far and I am excited to see how we develop. Review collected by and hosted on G2.com.
I found that initially we had to wait a few days sometimes weeks for a responce from the team at Skedulo. Our original contact was not always helpful/lack of knowledge (but did try when I managed to get hold of them). Review collected by and hosted on G2.com.
Skedulo is a user friendly app. It have many fundctions that have been proven to work in the scheduling industry. I like the ability to see where my measure tech and installer are located in real time. the view to all techs on one page is amazing. It is helpful to to dispatch measures, installs, and service calls from one page. It also give the ability to view muiltiple locations. You have the ability to assign more to an invidual through this app. It's also great to have the ability to block someone off, or assgin a job with a note with ease. Review collected by and hosted on G2.com.
Things i things I dislike about Skedulo. Skedulo lack the function that allow you to lock the screen once you have dispatched the jobs you have arranged prior to optimizing starts.
More times than not, it takes too many attempts to grab a job to move it to another tech or time frame. Once you grab it, sometimes it will not release to the location you are moving it to.
It would be helpful have the ability to cancel more than one job at a time, instead of removing one job at a time which is time consuming. This will help keep the flow of of Skedulo by not having unneccessary jobs clogging pending allocation bucket. Review collected by and hosted on G2.com.
The thought about using an app based product for front line workers to use for Time and Attendance. For those workers to view their leave, apply for leave in real time and view client support plans. Review collected by and hosted on G2.com.
Different applications Web and App make it a little confusing. The products has a number of limitations that require customisation or waiting on release/updates. Review collected by and hosted on G2.com.
