Site Search 360 Pros and Cons

I like the YouTube indexing, our 100+ videos deliver maximum value now. (Now that included in our company website, these powerful selling tools get seen more by potential customers.)

Being able to fine-tune algorithms (with XPath) because no one knows our site and content better than we do, is a close second for what I like best. Review collected by and hosted on G2.com.

I saw a statement once, but it did not register with me what they were referring to until I went to upgrade from free to paid service. That was that the free trial is using the highest-paid version, so if I subscribe to the lower-cost version, I lose those great options. So I wish they would emphasize that point more during free trial registration and usage. Review collected by and hosted on G2.com.

The fact that I have some control over the information that presented to a client query Review collected by and hosted on G2.com.

I have been very busy with my business development and had almost no time to attend to the website. I dislike the fact that a user has to switch to a new page to do his search. Visitors find this practice cumbersome and confusing. Review collected by and hosted on G2.com.

The prompt service I received when a term used for result mappings did not match the search preview. Maryna helped diagnose the issue and promptly helped me correct a conflict of rules. Review collected by and hosted on G2.com.

The documentation was helpful, but there was a new update that did not have an apparent guide or set of instructions detailing how to navigate most of the new features. Review collected by and hosted on G2.com.

The Support is so helpful & Site Search 360 is just great Review collected by and hosted on G2.com.

Not really anything. Just a little bit hard to install if you have and old version. Review collected by and hosted on G2.com.

I used Google Custom Search on my website for years, but I always hated the long list of ads at the top of the search results and lack of customizability. Now with Site Search 360 that ad-clutter is all gone. My visitors get a clean search results interface. I also really like the search results layover window for the search results. That way the visitor sees the page they've been visiting while viewing search results at the same time. Further, the number of configurations for Site Search 360 is amazing. You can tag images, redirect specific keyword search directly to certain pages on your site, index PDFs, use your Sitemap for indexing, add custom synonyms or a customer dictionary, and much more. Customer service is outstanding as well. I had several questions in the beginning, and in every case I received a prompt and accurate response. Review collected by and hosted on G2.com.

One trick about Site Search 360 is to disable Suggestions. I found that displaying the search results immediately (that is, to not show a drop-down of linked "suggestions") creates less confusion, at least for me. But that is a feature rather than a bug, since Site Search 360 gives you the power to configure the search box however you want. Review collected by and hosted on G2.com.

The sitesearch360 program itself delivers very professional, comprehensive results that are presented in a clean, concise and easy to navigate list! We found this program after the google search function for websites was discontinued a few years ago. Wow...this one was such an improvement! Sitesearch360 was easy to install and implement. We have used this program on two different websites and absolutely love it. As for after-sales follow up: These guys are absolutely the best in customer service and response and it is very quickly evident that they value their customers and intend to keep them. We have needed assistance during installation and in fine-tuning some of the search results on our new site and consistently, they resolve and address our queries in less than 24 hours. This level of customer service is pretty much extinct these days! Sitesearch360....you guys are simply fabulous! Thanks to your dedicated team for being such a reliable vendor! Review collected by and hosted on G2.com.

absolutely nothing! These guys deserve a perfect 10! Review collected by and hosted on G2.com.

The support is great. Most of the time reactions are within 24 hours and for the greater part problems are solved quickly.

Some custom changes in lay-out were made without extra payments needed. Review collected by and hosted on G2.com.

- The installation can be a bit tricky when you don't want to use the default settings.

- The search results were not optimal at first.

After an update and some tweaking by SiteSearch360 the problems were resolved. Review collected by and hosted on G2.com.

I like the support the best! They are so helpful and kind, even when I don't really know what I'm talking about. Review collected by and hosted on G2.com.

I don't really dislike anything! The service and support are incredible. Review collected by and hosted on G2.com.

My client's website relies heavily on PDF catalogs, some of which are quite large. I have been routinely indexing the website and noticed over 100 PDFs were unable to be indexed due to a Server Error (500). I emailed Site Search 360 and received a response within a few hours detailing the cause of my issue, along with a solution.

Abbie upgraded my size limit by 8MB and also provided helpful tips to solve my PDF size issue for the future. Review collected by and hosted on G2.com.

Beyond a bit of a time difference in allowing me to contact them, Site Search 360 has so far proven to be a useful and reliable search engine. Review collected by and hosted on G2.com.

The title above says it all. It was easy to get started using Site Search 360 on our site with the default configuration. Over the last 18 months I've come to better understand the available features and have customized the results. Our stakeholders needs change throughout the school year so it's helpful to see what people have been searching on and customize the search results. The online documentation is really helpful. I've had a few issues that I needed help with and emails are generally responded to within 24 hours. The follow-up emails are really helpful. My suggestions for improvement have been implemented very quickly. It tells me this is a company that strives for continuous improvement and satisfied customers. Review collected by and hosted on G2.com.

I was skeptical about using a service that wasn't directly hosted on our website. This has been a non-issue. There have been no problems in 18 months with down time. Review collected by and hosted on G2.com.