Site Search 360 Pros and Cons

It is easy and intuitive to use. I like the ability to create custom search results and order and filter what results appear in a search results list depending on the term used. Review collected by and hosted on G2.com.

I'm not too fond of the search quotas and limits. Our search can fall over if the limit is reached. It has taken a while to find the right balance so that users get a good experience and we don't risk being overcharged due to Bot traffic etc. Review collected by and hosted on G2.com.

I have been using SiteSearch360 for a while now. I love it. I am on the columbo plan which takes care of everything I need. SS360 gives my one-man-show a very professional edge. I particularly like the Smart 404 on my site to keep people who enter a typo in a domain. Customer service was excellent on the odd occasion I needed some help. Review collected by and hosted on G2.com.

No downsite to report :-) When I was setting it up and had a little trouble understanding what to do I used the help and support via email. They quickly stepped up and did the bits I was struggling with for me. Review collected by and hosted on G2.com.

Let's get this out of the way: I looked at six different search softwares, and SiteSearch360 was the cheapest. But it is SO POWERFUL, and does everything I needed it to do and then some. Multiple filters, result groupings, custom sort options, result mappings—it's all here and it works beautifully. It's also lightning fast, even with an index of 24,000+ entries. The bang for buck ratio here is just insane. There's almost nothing it can't do right out of the box, so much so that I would almost feel like I'm getting ripped off if I went anywhere else. Oh, and did I mention the SUPPORT that they offer? Both the customer care team and the devs have been super-helpful, answering promptly and accurately each time. They even once solved a problem that I didn't even know was there but that absolutely needed fixing! Seriously, I can't say enough good. So thankful for this team. Review collected by and hosted on G2.com.

There are a few things it can't do that I wish it could, but most of them are things that literally nobody else is going to want or ask for. For example, it can't sort results 100% alphabetically, and its Javascript API (which is SO helpful, BTW) can call a simple search term but not a pre-filled set of filter values. But again, these are minor limitations and are completely understandable, especially given the amazing price. Again, I'm getting a LOT of bang for my buck here, and that fact is not lost on me. :-) Review collected by and hosted on G2.com.

The Site Search support staff have been wonderful to work with and their search engine has integrated nicely with our website platform. Review collected by and hosted on G2.com.

If there is anything to dislike so far it would be the way results are presented. This could be inexperience with the way our website works. Review collected by and hosted on G2.com.

I like how well Site Search 360 integrates into my website and how it presents the search results to my visitors, without a bunch of ads. Review collected by and hosted on G2.com.

I found it a little tricky to figure out how to create the exact look I was after because I didn't understand all the coding terms. Review collected by and hosted on G2.com.

The ability to pull content from different content management systems and then group the results in ta tabbed format by content type, e.g., Products, Blogs, News, Documents (PDFs). Review collected by and hosted on G2.com.

I'm not a developer so I found the learning curve steep... but I must say, their documentation was great and the SS360 support staff were FANTASTIC! They responded quickly to my technical questions, and solved every challenge I encountered. Review collected by and hosted on G2.com.

Very easy to use and set up. Lots of functionality. Lots to customize. Review collected by and hosted on G2.com.

N/A, I'm yet to encounter anything that bad. Review collected by and hosted on G2.com.

Very easy and clear implementation and a very low cost per month. Support is absolutely brilliant and fast. Review collected by and hosted on G2.com.

You have to manually set misspellings and synonyms. Review collected by and hosted on G2.com.

The search mechanism is very powerful and customizable. The support is very responsive, friendly and - well - helpful! I highly recommend this tool. Incredible value for the cost too. Review collected by and hosted on G2.com.

We need to navigate the time difference between Canada and Europe. Review collected by and hosted on G2.com.

I oversee an intranet site for a Fire Department with over 600 employees. Because the site is behind a login, we were limited in what search tools I could embed in the website. We also did not have thousands of dollars to sink into subscribing to a big expensive service full of bells and whistles we didn't need. I came across Site Search 360 after more than two years of searching for a solution, and it checked all the boxes. It could access our site and index all our many, many documents and pages. I was also able to embed it on the site and style it in a way that made it appear to be a seamless part of the site itself (unlike some of the options I'd investigated which took you off-site to a landing page to see your results). When I've encountered problems, the staff have been quick to help me, despite being half a world away. They also helped me get our service billing aligned with our annual budget timing. All-in-all they've been super helpful and have a great product. Review collected by and hosted on G2.com.

To those without any HTML or CSS coding skills, there may be some elements of this tool that might seem intimidating if you want to do anything other than the out-of-the-box presentation of their search results (although they do have an online wizard that can help you put together some basic customization). However, I believe you will find them eager to help if you cannot figure out what you need to do. Review collected by and hosted on G2.com.