they have a good platform and is user friendly. thats it, the business aspect behind the product is not existent Review collected by and hosted on G2.com.

We have decided to cooperate with sinch on behalf of my organization and we regret it ever since. They never reply to emails and they do not adhere to SLAs at all. We are on the verge of terminating the agreement while approaching our deadlines. I do not recommend it. Review collected by and hosted on G2.com.

Sinch offers coverage in a wide range of geographies -- we historically used them in several countries where our other providers did not have strong delivery performance. Review collected by and hosted on G2.com.

It is not possible to get pricing data through Sinch's API, unlike many of their competitors. After committing to offer us a fixed price in a key market, they raised their prices by 6x and did not notify us in any way, even though they sent us other email price notifications during this same period. When we finally identified the price change, which led to significant losses for our business, they apologized but only offered us a refund of ~2% of the losses we incurred. Even though the error was clearly on their end, we were the ones who suffered losses. We have decided to pull all of our business from Sinch going forward because we can no longer consider them a reliable and trustworthy partner. Review collected by and hosted on G2.com.

Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our end users, to even handling billing issues; this level of responsiveness really establishes a strong business parnership Review collected by and hosted on G2.com.

The biggest downside in our experience has been cost, where we have seen some other vendors be a little more competitive in the market Review collected by and hosted on G2.com.

The support team is very responsive around the existing services we use. Additionally, they take the time to listen and understand the business challenge/s we are solving for. For example, we recently explored text enabling our 800 to offer a new channel of communication by our members. To accomplish our use case, we were introduced to the Sinch Flows platform that offered the immediate capabilities we needed and additional features we could use in the future. Review collected by and hosted on G2.com.

Nothing comes to mind at this time. They have been a great partner. Review collected by and hosted on G2.com.

The Team was great as we were getting our account set up. Provide timely updates as carriers were reviewing our application. Additionally, provided strategies on who we would be able to allocate cost to various business units that would be using the same shortcode. Review collected by and hosted on G2.com.

Their online platform to find the status of our submissions to the carriers was difficult to find. Once I knew where it was, it was easy to find. It was just not as intuitive as I would have expected. Review collected by and hosted on G2.com.

How Sinch representatives understand your requirements and issues and provide you solutions that work. Also I must mention that they're very patient and understanding of your circumstances as a business, this was very evident during the tough times we faced due to the COVID-19 pandemic.

On the other hand, they have the best tech platforms/teams. Our development teams have never faced an issue technically, Sinch's API's are well documented and are very easy to integrate and use. Review collected by and hosted on G2.com.

I dislike the fact that they don't have an office in Pakistan, our local tech scene can definitely be helped with an amazing company like Sinch operating locally. Review collected by and hosted on G2.com.

The video quality is very good when you do get their software to connect. I have a development team in India and even video chatting here in the states with them 1 on 1 worked great during our first trial tests of the video chatting integration for Android. Review collected by and hosted on G2.com.

We gave this company every opportunity to make us happy clients but due to the lack of support we were not able to get android local view to expand to full screen on most modern phones anything running Android 10 and higher does not work properly. We sent over screenshots and videos. After getting the run around from their auto responders for a month we finally got a hold of someone, and they said that they "do not do custom coding". We only asked if they could look at our code which is straight from their own SDK and let us know why it is not working per their own API documentation. We were really surprised by their lack of effort to find a solution or a middle ground we even offered to pay, and they refused but the strangest thing is they offer and promote custom development on their website. We took a big hit in the wallet this month due to the labor cost associated with adding and removing a feature that does not work. So while it may only cost .14 cents per hour for 2 people to video chat at 1080 quality the real hidden cost for a business like mine comes from the integration of the SDK. To have to remove an integration because our UI does is not up to par is a real bummer. Review collected by and hosted on G2.com.

We have been delivering SMS messages of all sorts through Sinch since it was mBlox and CLX. We have been looked after by the company and the people for more than a decade. The breadth and depth of their service offering, particularly around mobile services, means that whatever problem I need solved, Sinch has always had a solution. Review collected by and hosted on G2.com.

The company is getting pretty large and their services are spreading beyond mobile. It is starting to feel a little bit less personal. Review collected by and hosted on G2.com.

Sinch does a great job at providing dedicated resources to really get to know your business and understand the use cases you're exploring. They seem to have a strong value in knowing their customers and having one-on-one phone calls that really flush out what you're trying to accomplish as a business. Review collected by and hosted on G2.com.

The different services Sinch offers can often feel disjointed or completely siloed. Getting access to additional services can be a bit of a hassle with lots of meetings and paperwork to sign. Additionally, we've had our previous account reps really drop off the map with support after getting us to sign on for additional services, requiring several email follow ups to get access to their technical resources for help getting started.

Additionally, they have tiered sending rate limits for messaging, which other competitor tools don't seem to have. Review collected by and hosted on G2.com.

Sinch have a very responsive support team, combined with a conversational API for facebook/whatsapp/web chat. The SMS solution was easy to implement and integrate. Review collected by and hosted on G2.com.

I'm looking forward to the raft of new features they have launching in 2021 which will provide my clients with additional features, plus a better user experience for customers Review collected by and hosted on G2.com.