Top 10 Sinch Engage Alternatives & Competitors

Top 10 Alternatives to Sinch Engage Recently Reviewed By G2 Community

#1

Freshdesk
By Freshworks
(3,500)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with Sinch Engage:
• Social Customer Service
• Customer Communications Management
Try for free
See all Freshdesk reviews
#2

Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with Sinch Engage:
• Social Customer Service
Try for free
Reviewers say compared to Sinch Engage, Zendesk Support Suite is:
More expensive
See all Zendesk Support Suite reviews
#3

FreshChat
By Freshworks
(492)4.4 out of 5
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
Categories in common with Sinch Engage:
• Social Customer Service
Reviewers say compared to Sinch Engage, FreshChat is:
More expensive
See all FreshChat reviews
#4

Intercom
By Intercom, Inc.
(3,324)4.5 out of 5
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
Categories in common with Sinch Engage:
• Social Customer Service
• Customer Communications Management
Try for free
Reviewers say compared to Sinch Engage, Intercom is:
More expensive
See all Intercom reviews
#5

Sprinklr Service
By Sprinklr
(496)4.3 out of 5
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Categories in common with Sinch Engage:
• Social Customer Service
Try for free
Reviewers say compared to Sinch Engage, Sprinklr Service is:
More expensive
See all Sprinklr Service reviews
#6

Zoho Desk
By Zoho
(6,198)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with Sinch Engage:
• Social Customer Service
• Customer Communications Management
Try for free
Reviewers say compared to Sinch Engage, Zoho Desk is:
More expensive
See all Zoho Desk reviews
#7

Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with Sinch Engage:
• Social Customer Service
• Customer Communications Management
Try for free
Reviewers say compared to Sinch Engage, Salesforce Service Cloud is:
More expensive
See all Salesforce Service Cloud reviews
#8

Front
By Front App
(2,244)4.7 out of 5
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Categories in common with Sinch Engage:
• Social Customer Service
• Customer Communications Management
Try for free
Reviewers say compared to Sinch Engage, Front is:
More expensive
See all Front reviews
#9

Tidio
By Tidio
(1,614)4.7 out of 5
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Categories in common with Sinch Engage:
• Social Customer Service
• Customer Communications Management
Try for free
Reviewers say compared to Sinch Engage, Tidio is:
Better at support
Better at meeting requirements
See all Tidio reviews
#10

LiveAgent
By QualityUnit
(1,509)4.5 out of 5
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
Categories in common with Sinch Engage:
• Social Customer Service
• Customer Communications Management
Try for free
See all LiveAgent reviews