I love how user friendly it is! If there's something you can't work out it's easy to click on 'walk me through' and you can work it out. It's really helped to streamline our business and make us more efficient.

Customer service is very approachable as well and follows through on making sure issues are rectified. Review collected by and hosted on G2.com.

Entering invoices manually could be a bit easier. To have to create PO, enter detail and then go to a different area to receipt it sometimes feels a bit clunky. Review collected by and hosted on G2.com.

As a service company, Simpro is really straight forward for creating an managing the jobs our techs have to go go each day. Review collected by and hosted on G2.com.

As a service company, Simpro is long and complex for inventory management. This makes it very difficult when trying to orginize parts for different machines with the same manufacturer. Rather than having one storage device for the manufacturer which can then be broken down into the different machines, each section has to be its own storage device. This leads to long lists of storage devices that are difficult to keep track of and move parts between Review collected by and hosted on G2.com.

Simpro is very simple to learn how to use. It's also very easy to teach to someone else. I love that it gives the ability to add notes everywhere from the customer to the site to the specific job. Review collected by and hosted on G2.com.

Pulling accurate reports is nigh unto impossible. Review collected by and hosted on G2.com.

It has cut down on the time of our admin almost 70%. It also has helped us level our customer experience up and our business has been excelling using it. It has so many features that each week we keep laying in and its making our experience even better. We have recemmended it to multiple people and one already signed on. Review collected by and hosted on G2.com.

The only con we have found is it is complex and there are some silly nuances that it uses but you get use them. None of this is really a con. Review collected by and hosted on G2.com.

The ability to track a job from initial lead right the way through to scheduling after sales visits is great. No more spreadsheets and the ability to process data within one central hub of info is really beneficial. The implementation team were invaluable in adapting SimPRO to our specific requirements and integrating it to our existing manufacturing processes. Review collected by and hosted on G2.com.

It's not without its quirks! Some of the features are very specific to a plumbing / fit out industry; not something remotely close to our industry. There is a steep learning curve that can feel quite overwhelming, although the support and training is very good. Review collected by and hosted on G2.com.

Easy to navigate,very rarely have problems. When do have a issue gets resolved quickly. Easy to navigate invitory parts listings. Like that's stores work history especially when on call . Use every day all day Review collected by and hosted on G2.com.

Not much to dislike everything works as should Review collected by and hosted on G2.com.

Robust system and amplitude. There are many areas of business processes that this software allowss a company to address and modify. Review collected by and hosted on G2.com.

Unlike typical business office software like Word or Excel where one can modify a file and save it under a new file name, leaving the old file as it was, one is not able to pull up a working sample of an invoice or job for instance, modify it , and save the modifications under a new file name AND KEEP THE OLD FILE UNDER ITS OLD NAME - ITS GONE BABY! Review collected by and hosted on G2.com.

Simpro is amazing for it's ability to mainstream multiple corporate components into 1 system. When you add integration options from other software, combined with an open API, allows for additional seamless workflows. Review collected by and hosted on G2.com.

Simpro has many features that seam like an poor executed afterthough, or lack the ability to be turned enabled/disabled or customized by user. In some instances, this makes simple tasks much more complex than necessary based on user workflow. Review collected by and hosted on G2.com.

Project set up and tracking

The desktop is better than the mobile app

Invoicing with custom templates Review collected by and hosted on G2.com.

Glitchy, freezes, logs out randomly.

Not easy to use via the app to do time sheets and log breaks for the team in the field

We use it every day and it freezes or crashes daily Review collected by and hosted on G2.com.

Global search capability/ease of use for any search.

Purchase order/item catalog works great. Review collected by and hosted on G2.com.

Can not invoice multiple sites to a master customer, and be able to report on the invoice line item detail.

For recurring monthly invoices where a customer has multiple line items on different billing cycles, a separate invoice is required for each different billing cycle, which results in multiple invoices being sent

Currently does not integrate with a payment processor that handles both credit card and ACH. Review collected by and hosted on G2.com.