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Simplydesk Reviews & Product Details

Simplydesk Overview

What is Simplydesk?

SimplyDesk is a French IT service management (ITSM) and asset management software designed to help businesses streamline their IT operations. It provides tools for ticketing, incident management, asset tracking, and service requests, making IT teams more efficient. Key Features of SimplyDesk: ✔ Helpdesk & Ticketing – Centralized management of IT requests and incidents. ✔ IT Asset Management – Track and manage hardware, software, and licenses. ✔ Automation & Workflows – Automate repetitive tasks to improve efficiency. ✔ Reporting & Analytics – Gain insights into IT performance with customizable reports. ✔ User-Friendly Interface – Designed for easy adoption with minimal training. ✔ Cloud-Based & Secure – Accessible from anywhere with high data security. 💡 SimplyDesk is ideal for businesses looking to optimize their IT support, improve visibility on assets, and enhance overall service quality.

Simplydesk Details
Languages Supported
Arabic, Danish, German, English, Persian, French, Dutch, Spanish, Swedish
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Product Description

SimplyDesk is a French IT service management (ITSM) and asset management software designed to help businesses streamline their IT operations. It provides tools for ticketing, incident management, asset tracking, and service requests, making IT teams more efficient.


Seller Details
Year Founded
1994
HQ Location
LYON, FR
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®

YG
Overview Provided by:

Recent Simplydesk Reviews

AP
Aurore P.Mid-Market (51-1000 emp.)
4.5 out of 5
"Outil Helpdesk, ITSM performant"
SimplyDesk se distingue par son interface intuitive et sa facilité d’utilisation, ce qui permet une prise en main rapide. J’apprécie particulièreme...
Kanha K.
KK
Kanha K.Mid-Market (51-1000 emp.)
4.0 out of 5
"Great for genrating internal ticketing system"
Transparancy in terms of tickets raised and tracking the ticket
Roshan R.
RR
Roshan R.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best tool to manage customers through simplydesk"
Simplydesk is the best tool to manage customers and also its helpful for me to manage the queries from clients. Simplydesk is easy to use to applic...
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Simplydesk Media

Simplydesk Demo - Create company
Create company
Simplydesk Demo - SLA
Intuitive Customization: Define tailored SLAs based on the specific nature of your services and the varied expectations of your clients. An intuitive interface makes customizing your commitments as simple as it should be.
Simplydesk Demo - SimplyAdmin
PC, Software, SNMP Inventory Automatically inventory network IP devices (PC, Servers and SNMP devices) without installing an agent.
Simplydesk Demo - IT assset
Maanager your asset
Simplydesk Demo - Manage Assets
Manage Assets Physical Locations and Allocation To Users
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5 Simplydesk Reviews

4.6 out of 5
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5 Simplydesk Reviews
4.6 out of 5
5 Simplydesk Reviews
4.6 out of 5

Simplydesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
AP
IT manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Simplydesk?

SimplyDesk se distingue par son interface intuitive et sa facilité d’utilisation, ce qui permet une prise en main rapide. J’apprécie particulièrement la gestion efficace des tickets et des actifs IT, qui nous fait gagner un temps précieux au quotidien. Le support client est également très réactif et toujours à l’écoute de nos besoins. Enfin, le fait que ce soit un logiciel français apporte une vraie valeur ajoutée en termes de proximité et de conformité aux normes locales. Review collected by and hosted on G2.com.

What do you dislike about Simplydesk?

SimplyDesk est un excellent outil de gestion IT, mais quelques améliorations pourraient être apportées. Par exemple, certaines fonctionnalités avancées nécessitent un temps d’adaptation pour être pleinement exploitées. De plus, l’intégration avec certains outils tiers pourrait être encore plus fluide. Cependant, l’équipe est à l’écoute des retours clients et propose régulièrement des mises à jour pour améliorer l’expérience utilisateur. Review collected by and hosted on G2.com.

What problems is Simplydesk solving and how is that benefiting you?

SimplyDesk permet de centraliser et d’automatiser la gestion des services IT, ce qui résout plusieurs problèmes majeurs. Il aide à structurer le suivi des tickets, évitant ainsi les demandes perdues ou mal traitées. Grâce à son module de gestion des actifs, nous avons une meilleure visibilité sur notre parc informatique, ce qui réduit les coûts et optimise les interventions.

L’outil améliore aussi la communication entre les équipes en facilitant le partage d’informations et en assurant un suivi efficace des incidents. Au final, cela nous permet de gagner du temps, d’optimiser nos ressources et d’améliorer la satisfaction des utilisateurs Review collected by and hosted on G2.com.

Roshan R.
RR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Simplydesk?

Simplydesk is the best tool to manage customers and also its helpful for me to manage the queries from clients. Simplydesk is easy to use to application. Very easy to implement, and easy to integrate with relevant softwares. Simplydesk have multiple features to use. I can now manage everything in my office with the help of simplydesk. I am using simplydesk frequently daily basis. Review collected by and hosted on G2.com.

What do you dislike about Simplydesk?

Simplydesk is overall a best platform to manage queries and everything. Just one think I dislike is sometimes customer support is delaying on solving the issues. Review collected by and hosted on G2.com.

What problems is Simplydesk solving and how is that benefiting you?

Simplydesk is solving my biggest problem of managing queries of clients. It's a very helpful tool for me to understand the customer issues. I highly recommend this to others to use this once. Review collected by and hosted on G2.com.

SG
Seller support associate
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Simplydesk?

It is helpful in automatic detection of devices across networks. Usually i can see and access my drives at office and thats a huge advantage for me. Its very easy to use. As a support specialist i use it on a daily basis yo collect information and rectify and provide solution. Review collected by and hosted on G2.com.

What do you dislike about Simplydesk?

Sometimes the connection gets laggy during transfer of data that too when too many people are accessing the same source. Review collected by and hosted on G2.com.

What problems is Simplydesk solving and how is that benefiting you?

I am a it support specialist and i work with this product everyday along with identical products on hand. But, i found this product to be more useful and easy to use. Review collected by and hosted on G2.com.

Kanha K.
KK
manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Simplydesk?

Transparancy in terms of tickets raised and tracking the ticket Review collected by and hosted on G2.com.

What do you dislike about Simplydesk?

sometimes there is a lag which reults into losing out the important issues as the problem is not raised Review collected by and hosted on G2.com.

What problems is Simplydesk solving and how is that benefiting you?

Internal chasers, traclking if th erealations teams has raised the issue to external team Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Simplydesk?

i have used this tool and the best thing which I like in this tool is we can do ticketing, It inventory, It management and the UI is quite easy to understand no need for a training or time to understand Review collected by and hosted on G2.com.

What do you dislike about Simplydesk?

to be very honest i did not come across with anything which I would like to developer team to add in this tool coz whatever the required things all are there. Review collected by and hosted on G2.com.

What problems is Simplydesk solving and how is that benefiting you?

The helpdesk solution is a good thing which is benifiting us and quite easy to use and also we are manageing tickets, incidents and It management and complaitns with this tool Review collected by and hosted on G2.com.