Simplr Pros and Cons

It is easy to use and implement and offers a wide range of services and features. Review collected by and hosted on G2.com.

It can be a huge financial undertaking. While it does lead to reducing costs or avoiding high costs, it is definetly a cost that needs to be considered throughly before undertaking it. Review collected by and hosted on G2.com.

Simplr is an organization that helps online businesses with their customer service. It offers smart AI and people to answer question anytime plus it also helps online businesses make more money by turning more visitors into buyers and keeping them happy. Review collected by and hosted on G2.com.

The pricing is high as compared to other platforms and sometimes we do face technical problems with Simplr. I believe there is room for improvement. Review collected by and hosted on G2.com.

The system understands the problem your business needs to resolve, and automates the communication with customers in a great way. It is efficient and allowing you to be stress free about potential issues that your customers might raise. The speed of the responses is simply a magic. Review collected by and hosted on G2.com.

It is AI based and some customers might find it frustrating when they discover somehow the responses they are receiving are automated. However if you choose this product you should be aware of this downside from the very first place. Review collected by and hosted on G2.com.

Simple to use interface and its very intitutive as well. AI integration of chat window is something we utilise extensively. As compared to its rivals , its a lot easier to use and API integration is very easy as well. Review collected by and hosted on G2.com.

Price point was on little higher side. Certain amount of volume discounts should be offered to long term customers. Data integration to our platform was bit of an issue in the beginnig but was resolved promptly. Review collected by and hosted on G2.com.

Simplr is best tool to use for BPO assistance process. I really like the interface of simplr. It helps me alot in my day to day operations. It's a very easy to implement and apart from that their customer support service is also good. I am using it frequently on daily basis. Also It have lots of features for Calling process. And it's very easy to integrate with any other softwares. Review collected by and hosted on G2.com.

Sometimes the software is working very slow. Review collected by and hosted on G2.com.

The best part about Simplr is it actually converts my passive customer to active ones and making me earn a higher revenue. The contact centre solution is one of a kind and actually making my everyday job easier. Review collected by and hosted on G2.com.

They can work better on the pricing plans. Though it ultimately depends on the users to actually buy your product or not, but you are losing out on customer because of this. Review collected by and hosted on G2.com.

employee/hierarchy management is something which helps everyone in our organisagtion to search for anyone and their hierarchy, department, managers, etc. It really helps to maintain the repository for Employee documents such as Leave Policy, etc. Review collected by and hosted on G2.com.

It's not that easy to get your way around this application. For Eg- If you're searching for any documentation, say Global holiday calendar, then you'll need to go to HR Department's section and then search for it. Review collected by and hosted on G2.com.

The technology successfully automates customer interactions and has a complete understanding of the problems your company seeks to solve. It functions with amazing efficiency, giving you assurance regarding any future client issues. Nothing short of remarkable responsiveness—almost a miraculous experience—is to be found here. Review collected by and hosted on G2.com.

The fact that the responses they receive are automated because they are AI-based could irritate some customers. But if you decide to buy this product, it's important to be aware of this flaw from the beginning. Review collected by and hosted on G2.com.

The interface is user friendly and helps business in saving time.

Multiple administratrive and reptitive tasks are simplified with the help of simplr.

Response automation and communication to customers is the another highlight of using Simplr. Review collected by and hosted on G2.com.

At times the automated response can create some unwanted response but they can be addressed easily. No other major challenges with Simplr. The service level can be improved. Review collected by and hosted on G2.com.

Quick AI response to the customer with accuracy at affordable price to generate leads. Review collected by and hosted on G2.com.

Nothing as such, just latency in support team. Review collected by and hosted on G2.com.