Simplr Pros and Cons

We have benefitted from them clearing up our workflow by taking these more simple tickets and allowing our team to focus on more complex issues and escalations. They are also able to escalate to the rest of the team if it is out of their scope and so we don't have as much concern about misinformation or wasting the customers time as much. Review collected by and hosted on G2.com.

We have had some issues with incorrect information being communicated or a process being executed incompletely or incorrectly. But in all of these cases, Simplr has set up avenues of communication and also provided us a POC so we can resolve these issues very quickly. They are very responsive about fixing an issue right away and we don't see that issue come up again. Review collected by and hosted on G2.com.

We have loved working with their team! A huge shoutout to Maddison and Courtney for supporting us so well and being such fun, intelligent, and supportive partners to work with! They are always looking for growth opportunities and also so on top of everything. They are really great at their jobs, professional but also so personable. Simplr is really an amazing company that is not just there for themselves but to really grow and support the companies that they work alongside! Review collected by and hosted on G2.com.

At times we have struggled a bit with some of the technical sides of tickets. If a customer reaches out with multiple tickets, the Simplr team cannot necessarily see that so it can cause some confusion and multiple conversations with Simplr agents. We also have a very fast-moving company with constant changes. Sometimes these are last minute, which may cause some delays to the Simplr agents getting updated information. Review collected by and hosted on G2.com.

Simplr responds to our guest inquiries in near real-time and is able to easily adapt with new promotions or issues we confront, to ensure proper responses are provided to our guests. We can rely on Simplr to scale up and down, so that despite fluctuations in ticket volume, we can be confident that Simplr will almost always be able to take a consistent percent of volume. Review collected by and hosted on G2.com.

if there is an issue with a certain process or SOP, given the scalability of Simplr's operation, an operational problem can spread quickly before it is quelled. Review collected by and hosted on G2.com.

The scalability of simplr during times of peak season and nonpeak season. Review collected by and hosted on G2.com.

Anything we update with our team we have to update with simplr Review collected by and hosted on G2.com.