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24 Simplr Reviews
We brought Simplr onto our Customer Experience team to help with our general questions involving product descriptions and FAQ, status on orders, shipping information, etc. We have also found them helpful with starting the process for some of our more difficult processes. Review collected by and hosted on G2.com.
We have benefitted from them clearing up our workflow by taking these more simple tickets and allowing our team to focus on more complex issues and escalations. They are also able to escalate to the rest of the team if it is out of their scope and so we don't have as much concern about misinformation or wasting the customers time as much. Review collected by and hosted on G2.com.
We brought on Simplr fall of 2021 to help us manage the upcoming holiday influx of tickets. Their team really works alongside us to come up with strategies, improve CX, and also make sure our voice is clearly heard. Having them over the holiday season was an amazing help because they were able to grab some of the simpler (no pun intended) tickets and allow our team to dive in with more in-depth customer scenarios. It is so nice to be able to streamline information to one person who then can share that with all of their representatives. Their business model helps eliminate access hiring seasonal workers, training, and then letting go of employees. It is sustainable and super beneficial for the long term! Review collected by and hosted on G2.com.
We have loved working with their team! A huge shoutout to Maddison and Courtney for supporting us so well and being such fun, intelligent, and supportive partners to work with! They are always looking for growth opportunities and also so on top of everything. They are really great at their jobs, professional but also so personable. Simplr is really an amazing company that is not just there for themselves but to really grow and support the companies that they work alongside! Review collected by and hosted on G2.com.
Guest Responses Review collected by and hosted on G2.com.
Simplr responds to our guest inquiries in near real-time and is able to easily adapt with new promotions or issues we confront, to ensure proper responses are provided to our guests. We can rely on Simplr to scale up and down, so that despite fluctuations in ticket volume, we can be confident that Simplr will almost always be able to take a consistent percent of volume. Review collected by and hosted on G2.com.
Simplr assists with our CX tickets and has decreased the volume of tickets flowing to our CX reps. Review collected by and hosted on G2.com.
The scalability of simplr during times of peak season and nonpeak season. Review collected by and hosted on G2.com.
