SilkStart Reviews & Product Details

The founder was good to work with and was able to solve some of the challenges with the software. Review collected by and hosted on G2.com.

1) limitations to see members across chapters

2) limited capability to create one newsletter and then copying other different chapter

3) No phone support or support on weekends or Canadian holidays

4) limited CRM capabilities

5) SEO limitations Review collected by and hosted on G2.com.

We love SilkStart! After a very painful implementation period with an alternative AMS provider, we made the difficult decision to shift course. And we could not be more satisfied. We were drawn to SilkStart in the first place because we sought a solution that was well-designed, modern, and easy to use. We found precisely what we were looking for. The User and Admin experiences are both simple and intuitive, with all of the necessary features. But the customer support has been the greatest differentiator of all! Review collected by and hosted on G2.com.

We love that we have control over all aspects of the website design and navigation. It would be helpful to have a more comprehensive discussion or forums feature. Review collected by and hosted on G2.com.

I have enjoyed using SilkStart. The learning curve was not too steep since the system is so intuitive. I have enjoyed its CRM and creating events and newsletters in the system. We also enjoy great support whenever an issue arises. The dashboard has been a powerful tool for determining the general health of our chapter at a glance. Review collected by and hosted on G2.com.

My challenges with SilkStart has been its inability to seamlessly speak to other systems. I have realized that as an example copying and pasting from a word document to the content creation section of SilkStart I needed to go through extra steps such as entering text in a dialogue box that would then transfer to my actual SilkStart screen. Review collected by and hosted on G2.com.

The implementation process was straight forward and the support team was exceptional. We are a non profit organization run by volunteers that found ourselves in the position of having to take over membership from a paid management organization. SilkStart helped us get up and running within a very short period of time. Their support was second to none. The product itself has been perfect for our group. The administrative end is easier to use as well as the user experience. Our members have found it easy to log in and manage their profiles. From the administrative end, we appreciate all of the information and reports that have given us a good handle on our membership and provided insight on where to target for growth. They were also the only company that integrated their website with our current one. We had just done a major overhaul of our site and not having to start over from scratch was a big time saver. Review collected by and hosted on G2.com.

I don't have anything that I dislike about SilkStart! If I had to pick one area for improvement it would be more control of the design/look of the SilkStart webpages. Changing information on those can be a little tricky, but again, SilkStart's support is exceptional and they have helped us get what we want in a short period of time. Review collected by and hosted on G2.com.

Using SilkStart has automated our Association processes in so many incredible ways! Being able to send/schedule emails, set up events, communicate with certain membership levels/groups, and clone everything for future use. It also has great reports to track membership and churn.

But the BEST thing about SilkStart is their customer service. Our onboarding specialist was FANTASTIC---competent, helpful, and went out of his way to make sure we all understood and built it the way we wanted it. Their ongoing customer service has been amazing too--super responsive, helpful, clear, and timely. Review collected by and hosted on G2.com.

Wish there was a way to place members in a Group automatically based on a question in the registration process. Review collected by and hosted on G2.com.

We were able to aggregate multiple websites into the one SilkStart platform, which meant letting go multiple domains, and standardizing on one approach for our online needs. Review collected by and hosted on G2.com.

SilkStart is growing like crazy, and sometimes it can take a little while to respond to a support request. But then again, we're spoiled since we got used to unparalleled service as an early customer! Review collected by and hosted on G2.com.

Attention to detail, expanded features.. Review collected by and hosted on G2.com.

I'd like the website builder to be a bit more robust but it serves our needs fine Review collected by and hosted on G2.com.

Customer service is outstanding. Silkstart is not only quick to respond they are able to make almost anything happen in a very efficient manner. Review collected by and hosted on G2.com.

Nothing to dislike. Silkstart is very open to suggestions and refinements. Review collected by and hosted on G2.com.

The customization features that we needed in order to meet the needs of the Family Navigator Network. Review collected by and hosted on G2.com.

We did not encounter anything that we did not like. Review collected by and hosted on G2.com.

Great support, easy to add content with simple layouts, easy to train team, ability to send emails from system and track memberships Review collected by and hosted on G2.com.

Calendar could be better (able to send invites, show different ways) Review collected by and hosted on G2.com.