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Great easy to use product with tons of features and wonderful support
110 Silent Auction Pro Reviews
Overall Review Sentiment for Silent Auction Pro
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SAP has everything needed for an auction Review collected by and hosted on G2.com.
Editor for notes is limited without the ability to style or include images and format like in MS Word or similar program. It would be great if you could do more than a basic email editor to create donor letters or thank you notes. Review collected by and hosted on G2.com.
Customer support! Even during our event! So easy to use! Review collected by and hosted on G2.com.
There is nothing to dislike! This made our lives so much easier than the previous years of doing everything by hand, using Excel spreadsheets for everything from items donated, dinner tickets sold/reservations, calculating winning bidders and their multiple items by hand, etc. Thank you Silent Auction Pro! Review collected by and hosted on G2.com.
The absolute best support you could ask for. There is a great help menu, timely emails and phone call touches. And you can talk to a real person when you need to. We keep discovering news ways the product supports our efforts. We are growing with it! Review collected by and hosted on G2.com.
It takes awhile to get used to the system, but that changed as we began to understand more about how it was set up and understand the terminology used. Review collected by and hosted on G2.com.
Checking in and out for all attendees. High use of Bidding and reporting. Ease of use entering donations and creating Auction items. Review collected by and hosted on G2.com.
There was nothing that I disliked about this product except that it would need the ability to have multi winners. Review collected by and hosted on G2.com.
Really appreciated the modular options and the simplicity with how they describe the benefits of each module. Interface was nice, simple and mostly intuitive. Wasn't afraid to "click around" and get to know the system. Review collected by and hosted on G2.com.
There were very few hiccups for us. There were just a couple of workflow pieces that weren't fully explained on their help support but the team replied so quickly to my email queries that it never slowed us down! Review collected by and hosted on G2.com.
Silent Auction Pro is a full featured auction and ticket software that is easy to learn and easy to use. The instructions in the Help section are very thorough. When I had questions, I was able to reach someone right away, and whomever I spoke with was very helpful. An event agent called me the day before and the day of the event, to help with any last minute issues. Although the front end interface is not fancy, our guests found the site easy to use. Silent Auction Pro offered the best, most economical price structure of all the Auction Software, and I did a lengthy comparison in a spreadsheet of all the auction software out there. (Since we are a non-profit, we want to make the best use of our donor funds.)
I was able to get full reports and all the information I needed about our ticket purchasers and on our event auction from SAP. Review collected by and hosted on G2.com.
The front end interface, what our ticket purchasers see, is not as visually appealing as I would like. But this is a minor criticism. I was very pleased with this software and will use it again for our next event. I also feel confident that I can easily teach it to others in our organization. Review collected by and hosted on G2.com.
It was easy to use, the users liked it and found it easy to use, and it helped our organization improve the results of our fund raising event. Review collected by and hosted on G2.com.
Nothing. The customer support for Silent Auction Pro was especially outstanding, which is a critical component of such a product and paramount for success. Review collected by and hosted on G2.com.
I like the ease of the bidding, once you are bidding, you are notified when you are outbid, you can also do a "maximum" and the system will bid for you until that maximum is met, then you are notified via text or email. Review collected by and hosted on G2.com.
I wish it had an app... The mobile site works ok, but having to go to your browser and login can be cumbersome at times, I feel if there was an app, that would be best and most efficient, easiest to access quickly. Review collected by and hosted on G2.com.
It was great switching to this cloud-based tool so our whole team could use it. Our event guests raved about the fast checkout lines since we used the integrated credit card swiping feature. The customer support was fabulous. The help pages are very thorough and all of my questions and concerns were addressed very quickly - often within and hour. We raised more money at our event this year and any of our past 11 events, so it was a great investment! Review collected by and hosted on G2.com.
Some of the exports, reports, and templates are not as customizable as I would like, but certainly very usable. Review collected by and hosted on G2.com.
