Silent Auction Pro Reviews & Product Details - Page 8

Support staff, Becca and John, very helpful reminders on some important aspects, such as photos of our items that helped bring in additional revenue. Review collected by and hosted on G2.com.

I haven't heard of any complaints from the users Review collected by and hosted on G2.com.

I think the site is excellent. It is very user friendly and easy to use. We have used it for the past three years and had great success in our fundraising. Any problems that we had were solved quickly by the FAQ section or technical support. The site works very well and the fees are reasonable. I highly recommend Silent Auction Pro. Review collected by and hosted on G2.com.

There is nothing that I dislike about the service. Review collected by and hosted on G2.com.

The support provided by the software company. No matter what or when my question occurred I got a thorough and helpful response. Review collected by and hosted on G2.com.

Some parts were not quite as intuitive as we might have liked. (Such as when donors agreed to repeat a gift during the auction..) Although,when it was explained, it was really quite easy. Review collected by and hosted on G2.com.

Silent Auction Pro has been a great tool for our school fundraising. We're really not tech types so it's ease of use, and especially the detailed help menu with videos was outstanding. I also must commend their customer service - email and phone - for absolutely being there for us. Jim even responded to me on a holiday weekend, AND made a program guide fix that I asked for within a few hours. Unbelievable service. Review collected by and hosted on G2.com.

The printed program guide was a bit clunky...no pictures, too much description...but it was easy to fix after uploading to Word. Not much else! Review collected by and hosted on G2.com.

The ease of use and the customer support. Everyone is very knowledgeable and helpful. The software is easy to use and everything runs smoothly during the event. Review collected by and hosted on G2.com.

I didn't have any dislikes. The person who did the thank you letters found the editing process hard and did not like using it. Review collected by and hosted on G2.com.

Silent Auction Pro's platform is a must for any small to medium non-profit that is holding a fundraiser. They software is easy to use, allows us to track donations, registrations, etc. and made our entire process simple. Their support team was amazing and helped us with all of our questions, even during late night planning sessions - someone is always available to assist. Review collected by and hosted on G2.com.

It is hard to find a dislike, but it would be nice to see a few enhancements for check in that I know they are already working on. It would be nice to physically check someone in even if they preregistered so we can keep track of who is there. Review collected by and hosted on G2.com.

The customer support and training are phenomenal. Questions are usually answered within a day... most of the time within a couple of hours. Review collected by and hosted on G2.com.

It would be helpful if credit card numbers could be applied across several bidders. However, it is understandable that this may not be possible from a privacy perspective Review collected by and hosted on G2.com.

The phone support was excellent. Their tech support staff were always helpful and patient and very clear. Review collected by and hosted on G2.com.

I would like better reports that isolate some of the revenue streams more clearly. Review collected by and hosted on G2.com.

The ease at which I could become accustomed to the interface. Review collected by and hosted on G2.com.

Access to reports and exports isn't the easiest. Review collected by and hosted on G2.com.

Silent Auction Pro was a fantastic tool for us for our first online silent auction. It had enough flexibility to allow us to manage our unique online only use, it was fairly straightforward, and we didn't have a single bidder complaint about access. Our event went very smoothly!

Silent Auction Pro support was terrific, and the software was very good. It was easy to use, flexible, and when we had questions we could either find them on the help page, or the very helpful support team was quick to respond (including late into the night and on weekends). Review collected by and hosted on G2.com.

The software wasn't always intuitive, so we ended up calling support a number of times. Often the answer was on the help page and we were either too lazy to find it, or didn't use the right search terms. That said, the support team was very quick to respond to our emails and calls, and very helpful. Review collected by and hosted on G2.com.