Silent Auction Pro Reviews & Product Details - Page 4

I love that our families are able to enjoy the event and not puppy guard the items they are bidding on. The mobile bidding option makes it easy for people to sit at their table with their friends, rather than hanging out by the silent auction. With the ability to set a proxy bid, it is easy for our families to support our organization with their max bid. Finally, we have so many people who are able to bid on our items without physically being at the event. This is probably the best feature in my opinion, but the stress free checkout is great too. Review collected by and hosted on G2.com.

The only thing that was a little annoying at first to get used to was that every attendee at the event gets a bidder number. As most spouses only want one number for the event, it is always a little bit of an effort at check in to see which number they want to use, and then link the credit to that one. Review collected by and hosted on G2.com.

Functionality and customization. Tech Support and Group Support. Review collected by and hosted on G2.com.

Search engine doesn't always give the answer you are looking for, but the tech support and group support people solve any questions immediately. Review collected by and hosted on G2.com.

Once the user account was set up, bidding and checkout were seamless. Was able to process all but three payments and processed these after the fact with an authorized credit card. Users seem to not have a problem with it at all! Customer service is great! They answered the phone and were able to help me immediately every time I called. Review collected by and hosted on G2.com.

Because everything was web-based, it was hard to load auction items over the phone because everything was so small. Also, apparently credit cards weren't requires/authorized when entered so we weren't able to check everyone out immediately. Hopefully that's a setting that we can change in the future. Setup was pretty tedious as well but hopefully that was a one-time issue. Review collected by and hosted on G2.com.

Never having used an event management software before, I wasn't quite sure what to expect. The team at Silent Auction Pro was absolutely wonderful! Not only was I provided with extensive training on all of the different components of the program but they also made sure to keep me on track by sending me reminders and checklists on what event components I needed to have ready by what date. This is by far the best customer service experience I have ever had. The program is quite intuitive though there was a bit of a learning curve for me. Review collected by and hosted on G2.com.

I have only used the program for one event so far but look forward to using it for future events. The only feature I really wish could be added is the ability to import excel spreadsheets. It would make the import of donors and donations much easier and less time-consuming. Review collected by and hosted on G2.com.

The comprehensiveness of this program ...you can literally do just about everything with it!! Review collected by and hosted on G2.com.

It’s a good thing, but at first there is SO MUCH this software can do, that it’s overwhelming...but that’s where their event coaches come in Review collected by and hosted on G2.com.

I found this system to be very user friendly. The few times that I had questions or needed assistance, the Silent Auction Pro team was quick to respond and made things much more simple than I was trying to make it. This was our first time doing an online silent auction and I feel that this was PERFECT for us! I was also very pleased with the ability to post pictures and lengthy descriptions with the items we were auctioning off. The payment process for the auction winners was wonderful! They were able to quickly pay and the reports that the system provided to us truly made delivery and follow up easy for us. Review collected by and hosted on G2.com.

The only issue that I had was that this system seems to be set up for those who are having "an event" along with the silent auction. Sometimes, that made things a little confusing for me as we were only doing the online auction. A couple of little changes could be made for those who do not have events so that there are options for both types. Review collected by and hosted on G2.com.

I can go back each year and have all my contacts and notes to request again. It makes the process much faster. I eliminate those that waste my time by not responding to requests and focus on those who are generous and always give. It has lots of reports which I found very helpful. Their price to use was reasonable. Review collected by and hosted on G2.com.

There should be automatic reminders like charging the attendees 3% to use their credit card. I thought that was on from last year but it was not. It cost of almost $1,000 not having that activated. A couple of glitches were there. Most were corrected, only 1-2 there could not be fixed. Review collected by and hosted on G2.com.

Very user-friendly and the support is great! It was easy to navigate on both a PC and mobile device and easy to manage as well. Review collected by and hosted on G2.com.

We thought the requirement to go through the item bundling was odd but aside from that no complaints. I think this is a very valuable function but shouldn't be a requirement to get items added to the online auction. Review collected by and hosted on G2.com.

We are a day and boarding school, so using mobile bidding allowed our parents from around the world and around the country to participate in the silent auction even though they could not attend the event. Review collected by and hosted on G2.com.

For people who are not tech savvy, there is a learning curve getting yourself set up to participate in mobile bidding. Some of our parents and grandparents became frustrated the first year and missed the social aspect of checking on the bidding sheets. Review collected by and hosted on G2.com.

Fairly easy system to learn. Check in and check out was very easy Review collected by and hosted on G2.com.

not being able to see individual reports. Ex: just sponsorship reports Review collected by and hosted on G2.com.