Silent Auction Pro Reviews & Product Details - Page 2

I appreciate being able to select the features and be charged accordingly. Their support is outstanding. Review collected by and hosted on G2.com.

Not being able to upload multiple donors or photos for 1 auction item. Review collected by and hosted on G2.com.

We are a hypothermia shelter that houses 12 guests during the coldest months of the year, and have a fundraising gala every 2-3 years. At the beginning of our planning process for our February 2020 gala, we wrestled with the question “Do we really need an auction and event planning package for our little event?” At the end, there was no question that Silent Auction Pro was a HUGE reason why our event went so smoothly and exceeded our fundraising goals!

I cannot say enough good things about our experience using Silent Auction Pro. Some of the key things that really made it worthwhile:

Event Coach. From the very beginning, we were assigned an event coach (Dana), and she proved incredibly helpful in both understanding Silent Auction Pro as well as anticipating what other issues might come up before, during, and after our event. She checked in regularly, and was available even on weekends.

Training Videos. Silent Auction Pro has a large number of training videos on YouTube that were very helpful. Admittedly, they seemed difficult to understand when I viewed them before we actually signed up, but once I was on Silent Auction Pro and able to play around, they made much more sense, and proved very helpful.

Pricing Structure. At first, it seemed expensive to pay $800 and still give up 2% of our proceeds to Silent Auction Pro. However, the 2% is only out of auction proceeds, and not things like tickets or sponsorships. That kept the 2% cost down to under $300, for a total cost of $1,100. Comparing that to the many, many hours of time saved, the ability to start the auction before the event, ability to easily sell tickets, and all the communications tools made it worth the money many times over.

Usability. While I would not call Silent Auction Pro the most user-friendly website in existence, it is user-friendly, and with a minimal amount of practice it becomes very easy to get around. The reports are also very useful and easy to generate.

I would highly recommend Silent Auction Pro to any organization planning an event that includes a silent auction. We will definitely be repeat customers. Review collected by and hosted on G2.com.

There were some very minor bugs, but that was it.

We did not like WorldPay, one of Silent Auction Pro's credit card processing options, but that was not Silent Auction Pro's fault! Review collected by and hosted on G2.com.

We've used Silent Auction Pro for at least three events in the last several years as a Mobile Pro client. It is pretty intuitive and keeps our donations well organized, as well as allowing us to communicate effectively with bidders and donors. The ability for anyone to bid online opens our fundraising to the community, not just our school families, helping us raise much more money than we could achieve with paper bidding. Review collected by and hosted on G2.com.

We would live to see an app in the future for mobile bidding. Review collected by and hosted on G2.com.

After an extensive search three years ago, we decided on SAP (Silent Auction Pro). It was the best decision we made. We have used it for three years and could not be more satisfied. It has totally eliminated many of the mundane manual process in running a Golf Fund Raiser for our Rotary Club. Review collected by and hosted on G2.com.

They still have a few bugs but they are constantly fixing it. The issues are so minor that we hardly notice it. Review collected by and hosted on G2.com.

What I loved the most about the software was the high level of customer service we received from the staff. There was always someone there to give an answer to any of the questions we had, as well as instructional videos on YouTube. Review collected by and hosted on G2.com.

Logging in each donation was time-consuming but it was worth it Review collected by and hosted on G2.com.

I like that the staff at Silent Auction Pro continually checked up on me to make sure that I understood everything that needed to be done before my fundraising event. This was my first time using Silent Auction Pro and that was a HUGE help. I also found the videos very helpful when learning how to use the system. My team and I found Silent Auction Pro easy to use and user friendly. Review collected by and hosted on G2.com.

I did not like that you are unable to create tickets without a person's name assigned to it. We have sponsors that are gifted anywhere from 2-10 tickets. Sometimes they use the tickets within the company and other times they give them to their customers. The system wasn't easy for my team to find the correct company since it was assigned to a name and not a company. Review collected by and hosted on G2.com.

The 'back office' support from Silent Auction Pro is amazing. They are quick to respond and very easy to work with. In addition, the videos for how to use the software are very well done and easy to understand! Review collected by and hosted on G2.com.

There really isn't anything that we disliked. I would like if some of the items from the more expensive packages were offered ala carte (like the after event reports). But that is not a deal breaker for us. Review collected by and hosted on G2.com.

Our guests loved bidding on their mobile devices and we made much more money from our silent auction. We particularly loved the automated winner text notification and giving them the opportunity to self check-out/pay, making it all so much faster and easier. From the point of view of the auction administrator, it made my life much easier with no last minute pulling an all nighter to produce bidding sheets, etc. The customer service was superb and personalized. Someone always answered my calls/emails, no matter the hour and helped resolve the issue(s) I was having or if they couldn’t, they referred it to the developer who is the owner and soon afterwards all was resolved. I loved the reminders ahead of the event to ensure all was moving along smoothly and the personal calls to check in were very much appreciated. I felt fully supported at every step. Review collected by and hosted on G2.com.

It was definitely challenging learning a new system but it was worth the time and effort. There were a few little quirks that need resolving and these I have shared with the developer. Review collected by and hosted on G2.com.

This software made it very easy for us input auction items for our event, our staff needed minimal training in order to learn the process. This software made a lot of our manual process automated and saved us time. Review collected by and hosted on G2.com.

No dislikes. All of our questions were answered within minutes, their customer service is great. Review collected by and hosted on G2.com.

This was our school's first attempt at an online auction, and I was impressed by how easy it was to use Silent Auction Pro. As the graphic desiger for the event, it was super easy to upload our event logo to various SAP pages and forms. Being able to maintain a consistent graphic identity with the printed and social media communications we created gave our event a professionalism we haven't had before. Review collected by and hosted on G2.com.

I can't think of a thing. I did not use as many functions at the rest of my team members, but the ones I used were easily understood and used. Review collected by and hosted on G2.com.