Silent Auction Pro Reviews & Product Details - Page 11

I love their customer service. Someone seems to always be available and everyone really helped with any questions I had. Review collected by and hosted on G2.com.

There is only one feature I would like in the auction and they are already working on getting that up and running in a few months. Our Teachers auction themselves off to 5 of the highest bidders (to go out for ice cream or something ) and we look forward to an easy way to offer that to our families. As I said, Silent Auction Pro really listens! Review collected by and hosted on G2.com.

Silent Auction Pro was very helpful in getting and staying organized for our auction. It is a fairly complex bit of software, so the first-time user may be a little daunted by all the options, but the support staff is always (And I do mean pretty much Always) available to explain things, and to help you figure out any issues. They can log in and look at your event with you, and give you real feedback, rather than just general suggestions, which is a huge help. The video instructional resources are also much more helpful that a printed set of instructions and are available on YouTube. Selling tickets online is very helpful, and the partnership that SAP has with Vantiv is a great feature. The folks at Vantiv are also very easy to work with and setting up the merchant account to accept credit cards was very smooth. The SilentAuction Pro software was very helpful in helping us organize the auction and get the results easily and in a timely manner. It also allowed us to analyze the categories of items that did best with our audience. Review collected by and hosted on G2.com.

We did have an issue that caused us some delay and confusion. We had some Celebrity Dinners that we knew would generate a lot of interest and would have multiple winners. We didn't want to use the set price option that is offered for multiple winners because we wanted the competition. We ended up with some delay at checkout because we weren't prepared for how to keep track of the multiple winners in that situation. However, I think that closer consultation with SAP's support staff in advance could have helped us avoid most of the delay (and all of the confusion). We also think that there should be a non-profit rate because the fees charged by the software in addition to the fees charged by Vantiv add up and take away from the mission of our organization. Review collected by and hosted on G2.com.

Silent Auction Pro offers features and functionality that we were able to use all through our event. Donation entry was intuitive and loved that we could bring in items that the donor has donated before so that we didn't have to retype everything on repeat donations. The demo environment allowed us to get volunteer committee members up to speed quickly and also allowed us to practice on some creative set up to meet our auction needs. We used the ticketing feature to offer a variety of ticket options, some only displaying with a promo code, and love the addition of the asking for the email address for a ticket purchasers' guests. This made it really simple to reach all attendees with the marketing tools. Allowing the ticket purchasers to select the meal, or any other item we programmed made the table/catering coordination easy. We used the marketing features to promote the event to our attendees as well as help them feel connected to the event that was a couple months away. We set up an online auction the week before our event and people loved it! The online auction was open to the public so it allowed parents to share with friends and family that weren’t planning on attending. We posted the event auction items on the online auction as “previews” to entice bidders to attend to get a chance at the rest of the silent and live items. We did our own check in/out this year with volunteers instead of having to purchase a consultant to run it for us and it was a great success. We were the most knowledgeable about the auction and knew the attendees so it was an enjoyable experience for the attendees. Reporting is good, check in/out is all on one page, the system performance is great and I loved that we could access the system even from our smart phone browser to check on things, make changes etc. any time, any where. Customer support was outstanding! I sent emails at all times of the day and had answers back always within 24 hours, but most times within 30-60 minutes. Review collected by and hosted on G2.com.

Special characters aren't allowed in donation title so we had to change once they got loaded as an auction item. Special characters in the description like " for inch threw off the formatting of the data export to excel. Reporting is good, but would have liked a few more reports or the ability to create ad hoc reports. We found one report provided this item, but another report provided this item so we had to export to excel and do look up functions which is tedious to do each time. Would like more options for formatting of bid sheets, and also would like to see some additional options with displaying, leveraging the "Donation Tag" feature which is critical for us as our teams need to be identified. Review collected by and hosted on G2.com.

SAP is very easy to use and a great price Review collected by and hosted on G2.com.

2nd year was a little tough because there were instances that came up and we were not aware and did not know to ask ahead of time. But its still a great software and we plan on continuing to use. Review collected by and hosted on G2.com.

The efficiency and simplicity. It was easy to use and made the day run so smooth. Review collected by and hosted on G2.com.

None that I can think of. If there was any it was nothing that the customer service team couldn't fix. Review collected by and hosted on G2.com.

It is very user friendly. Anyone can be up and running in no time at all. Review collected by and hosted on G2.com.

Can't think of a thing, it is n outstanding product. Review collected by and hosted on G2.com.

We knew we were struggling with check in and check out lines and not giving our guests the best possible experience at our annual gala event. I did some research and found Silent Auction Pro. We were able to call and get a demo the next day - we couldn't believe how user friendly the system was and how much it would cut down on the time it took us to manually create packages and create display sheets. I was also excited about how easy it would be to send a thank you to event attendees, bidders and donors the day after the event. I also had access to all sorts of reports following our gala and could quickly generate statistics from the event. This all usually takes me up to a week after the event to pull all the information. We received great feedback on the ease of use - we jumped right in and used the mobile bidding. Guests of all ages could use their smartphone or go to a kiosk in the room to quickly place bids and receive notifications if they had been outbid, leaving them more time to socialize with other guests. Customer service was awesome - we had a question during the event, we called and talked to someone right away who walked us through exactly what we needed to do. Overall we are very happy with the experience and will use Silent Auction Pro for our event again next year! Review collected by and hosted on G2.com.

If I had to pick one thing, it would be in regards to bidder/donor records. We'd like the ability to delete a bidder as well as assign our own bidder numbers to guests. Other than this one small item, we had zero complaints! Review collected by and hosted on G2.com.

The ease of use. It is very easy to set up and the help menu is very detailed and easy to understand. Review collected by and hosted on G2.com.

The only thing I do not like is that email to donors are limited is size Review collected by and hosted on G2.com.

This software had all of the feature that we needed and was easy to use. The customer support experience was outstanding - everyone we came in contact with was friendly and knowledgeable. They were very proactive in making sure we had all of the information we needed for our event. We have already recommended Silent Auction Pro to others. Review collected by and hosted on G2.com.

I can honestly say that we had no negative experiences with Silent Auction Pro. Review collected by and hosted on G2.com.

SAP is easy to use, easy to navigate, intuitive, and streamlined. Also, it is SO affordable! Customer service is readily available, there are tutorials, and video demos all of which help in answering questions quickly. Review collected by and hosted on G2.com.

Setting up the credit card processing was involved but we only had to do it once. Now it is ready for all the events we have planned. Review collected by and hosted on G2.com.