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Great easy to use product with tons of features and wonderful support
110 Silent Auction Pro Reviews
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My organization, the Humane Society of Noble County, Inc. in Kendallville, Indiana, recently used this software at our annual Raise the WOOF gala for homeless pets. I recommend this company to anyone looking for an affordable, easy to use system. It was user-friendly for both our attendees and our check-in/check-out staff. The training and support received before the event was excellent, and (the INCLUDED) technical support staff went above and beyond the night of the event when we had a few users that had trouble with the system (which turned out to be simple password errors and nothing to do with the SAP software). We used a different software company in 2016 - it was ridiculously expensive, complicated to use and technical support was NOT included, but could be purchased for another astronomical amount. SAP had REAL people call us to touch base, they kept in contact with emails, and everything we wanted was included in this system. I will be recommending Silent Auction Pro to our next fundraising committee! Review collected by and hosted on G2.com.
Absolutely nothing! SAP was easy to use, readily available, had no hidden fees, provided excellent customer and technical support. No complaints here! Review collected by and hosted on G2.com.
Managing a majority of our transactions online through credit cards maximized the amount we were able to bring in by increasing bidding and making our "collections" process a breeze! No chasing down winners and having a one-stop shop for all ticket holders, their contact information, donations, bundles, etc. made everything quick and easy to manage. The support team was also great to work with, very responsive at all points in the process and everyone had great recommendations to make our first event smooth and easy to use! Review collected by and hosted on G2.com.
There's not much. I did reformat some of our description sheets due to repeats within the bundles where multiple gift cards were grouped, but it was still very easy to use! Review collected by and hosted on G2.com.
Very straight forward from first time used it. Easy to customize for your needs. I have used it for a variety of different auction types. Review collected by and hosted on G2.com.
Hard to come up with much I don't like. Wish the system had a way to generate a custom website for my online auction items, Live auction viewings and ticket purchase page. Review collected by and hosted on G2.com.
Using their online ticketing meant virtually no one had to check in, and check-out was a breeze. Even the usual unsolved mysteries were easier to wrap up with the registered credit card thing. Winning entry also super easy. LOVED being able to ping winners with a text message. It was pretty seamless. The service was amazing too. Support responded to questions really fast, and the milestone reminder e-mails were very helpful. Review collected by and hosted on G2.com.
I don't have much to dislike about the software. I ended up making my own bid sheets with mail merge, but I'm super picky, and we only had 60 items, so manually doing the bid increments was not a big deal. Review collected by and hosted on G2.com.
Silent Auction Pro allows us to manage a high volume of donators, donations, auction items, bidders, etc. Customer support is great, they are always available to answer my questions timely. Loved the phone call the day before the event to share the 800 number. Love that we can email receipts to winners. Love that we can notify winners via email or text once a table is processed. Like that you can have multiple users at same time, especially at event day, doing data input, checking in bidders, checking out winners. Review collected by and hosted on G2.com.
1) Certain characters are not liked by the program (inch symbol, & symbol), especially when exporting to excel. 2) Bid sheet area to write in bids is too crowded, would like options to modify bid sheet layout, not sure if we can or not but would like opportunity to export bid sheets to a file and add "NO BIDS" on back side of page 3) Price went up from last year, both module cost and %. 4) Would like more options to print vs export and when exporting to design what fields and sort order, especially on sold items 5) Dont like that when you create duplicate items that they are linked and then if one is not sold it cannot be deleted without deleting them both 6) When you update an auction item, you go back to the donation, update, then update auction item. It does not always take the updated title from the donation as the new title of the auction item. Cannot figure out why. 7) would like the name on the bid sheets to be larger font, as we had two bidders get the wrong cards and not know that it was not their name at the top 8) Would like bidders to write more clearly :) (I know, out our your control) 9) Would like a quicker way to see what auction items have no bids at the end of the event instead of scrolling through the page Review collected by and hosted on G2.com.
The price structure allows you to buy the components that you need and not pay for parts that you will not use. This makes this product affordable for even smaller non-profits. I love the fact that they capture your data and keep it for up to a year. This means that when you run your next event you don't have to start from scratch. You have a list of sponsors, donors, and attendees. It is easy to contact them via email and get your next event kicked-off. In addition to all the great features, the support team is fantastic. Overall, the application is easy to learn. Review collected by and hosted on G2.com.
Some of the screens are a bit busy. What do I mean by that? Some screens have a lot of information and fields on them and it sometimes makes it difficult to find what you are looking for. This really isn't a big problem. Once you learn how the program works it all makes sense. Review collected by and hosted on G2.com.
The best feature is its simplicity. I find the system very easy to use, and the few times I have had issues, the customer service is top-notch. I received helpful answers back within moments. They have you tube videos available to walk you through some of the more complicated oprations. Review collected by and hosted on G2.com.
We use silentauctionpro to run a fund raising auction and golf outing. My biggest complaint is having to pay for it since every dollar makes a difference for our organization. Review collected by and hosted on G2.com.
We used Silent Auction Pro for the 2nd year in a row for our event. Our auction was 100% online so that families who attended the event could participate as well as many others.
We received very helpful support in using the system. We were able to easily send messages, open and close bidding and showcase auction items online.
Overall, I'm very pleased with the system. Review collected by and hosted on G2.com.
My only criticism is that auction item photos really can't be seen in the mobile app. The appearance is much better on a PC. Review collected by and hosted on G2.com.
