Top Rated Silent Auction Pro Alternatives
Silent Auction Pro offers features and functionality that we were able to use all through our event. Donation entry was intuitive and loved that we could bring in items that the donor has donated before so that we didn't have to retype everything on repeat donations. The demo environment allowed us to get volunteer committee members up to speed quickly and also allowed us to practice on some creative set up to meet our auction needs. We used the ticketing feature to offer a variety of ticket options, some only displaying with a promo code, and love the addition of the asking for the email address for a ticket purchasers' guests. This made it really simple to reach all attendees with the marketing tools. Allowing the ticket purchasers to select the meal, or any other item we programmed made the table/catering coordination easy. We used the marketing features to promote the event to our attendees as well as help them feel connected to the event that was a couple months away. We set up an online auction the week before our event and people loved it! The online auction was open to the public so it allowed parents to share with friends and family that weren’t planning on attending. We posted the event auction items on the online auction as “previews” to entice bidders to attend to get a chance at the rest of the silent and live items. We did our own check in/out this year with volunteers instead of having to purchase a consultant to run it for us and it was a great success. We were the most knowledgeable about the auction and knew the attendees so it was an enjoyable experience for the attendees. Reporting is good, check in/out is all on one page, the system performance is great and I loved that we could access the system even from our smart phone browser to check on things, make changes etc. any time, any where. Customer support was outstanding! I sent emails at all times of the day and had answers back always within 24 hours, but most times within 30-60 minutes. Review collected by and hosted on G2.com.
Special characters aren't allowed in donation title so we had to change once they got loaded as an auction item. Special characters in the description like " for inch threw off the formatting of the data export to excel. Reporting is good, but would have liked a few more reports or the ability to create ad hoc reports. We found one report provided this item, but another report provided this item so we had to export to excel and do look up functions which is tedious to do each time. Would like more options for formatting of bid sheets, and also would like to see some additional options with displaying, leveraging the "Donation Tag" feature which is critical for us as our teams need to be identified. Review collected by and hosted on G2.com.
Video Reviews
Great easy to use product with tons of features and wonderful support
109 out of 110 Total Reviews for Silent Auction Pro
Overall Review Sentiment for Silent Auction Pro
Log in to view review sentiment.
Our profits have grown so much since using this product! The features are great and so is the help! Becca is always willing to help. Our school loves the auction features. Review collected by and hosted on G2.com.
The seating chart was a little hard to use, but I think it was just user error on my part. Review collected by and hosted on G2.com.
User-friendly and creates an appealing catalog once info. is entered. Review collected by and hosted on G2.com.
Sometimes it is hard to locate things based on title choices. Review collected by and hosted on G2.com.
Their support service is fantastic! There are lots of bells and whistle you get with this aoftware that other platforms don't offee. Review collected by and hosted on G2.com.
It was hard to get a clear understanding of all the ways you can use the software to market our event.. Review collected by and hosted on G2.com.
Silent Auction Pro is easy to use and has great customer service, someone always answers your call and knows the system better than you to give immediate direction. Review collected by and hosted on G2.com.
We needed to go online this year, so first time with that capability. We need more info on the online page, like item number, group number and better photo quality. Some people said they did not understand the "Bid for Me" option, so maybe more details in that area. Review collected by and hosted on G2.com.
I have enjoyed working with the team at Silent Auction Pro. No matter the time or day, they were always there for us. While they provide great tutorials online, they are always willing to walk you through all the features of the software and help you have the most successful event. They truly want to see your organization have the best results. Review collected by and hosted on G2.com.
I do wish there were more analysis reports! Review collected by and hosted on G2.com.
We had the best experience with Silent Auction Pro. Due to the pandemic we were forced to move our entire event to a virtual platform and that included our Foundation Auction. There was much concern over how this would work and if we could still be successful but the SAP team was there to support us every step of the way!
We had looked at another company initially but when they did not answer the phone, it took them over 3 hours to call me back and I found out there was only one person on staff I knew we needed to look elsewhere. Silent Auction Pro took a very different approach, always answered my calls and was there for whatever I needed both day and night. Their assistance both before, during and after our event was top notch and crucial since a virtual auction was new to our entire team. I can't wait to work with them again for our future events! Review collected by and hosted on G2.com.
There are literally no downsides to using this company! Review collected by and hosted on G2.com.
Customer Service - and ease of use. The best customer service team I have ever encountered in more than 20 years of fundraising.
I’ve been in fundraising more than 20 years and have manages event with silent and live auctions for gatherings of 250 to 1500 – both onsite and virtual. I’ve used a few different software programs in that time, but Silent Auction Pro IS THE BEST. Not just for its ease of use – in that everything you need is within the software, but because of the customer service they provide before, during and after the event. Their team of support, from the initial training, to processing the winning bids, to the follow-up was phenomenal. I have never encountered a team so upbeat, so supportive, so understanding and so knowledgeable in my entire career. If you are looking for a platform on which to manage your silent or live auction – onsite or virtual – look no further. I highly recommend Silent Auction Pro as the perfect, low-cost, high quality software platform for any size auction. Review collected by and hosted on G2.com.
This is a great product! There is NOTHING to dislike! Review collected by and hosted on G2.com.
SAP is well worth the cost for the robust database you are able to use for fundraising of all sorts.
The platform is stable and did not fail me. It is organized in a logical way and we are so many features to support your event.
The tutorials, videos, and event coaches are all at your fingertips. It is so comforting to have humans on the line to help you through every click and through the event night as well. Review collected by and hosted on G2.com.
I would like to be able to customize the pages in the future, but it is a nice to have not a need to have.
There are way more positives than negatives when it comes to SAP. Review collected by and hosted on G2.com.
There are so many different functions that the software has to communicate to buyers and donors. Review collected by and hosted on G2.com.
There is so much you can do with the software that it was a bit overwhelming, but the customer service is great and can help with everything. Review collected by and hosted on G2.com.
