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Silent Auction Pro was very helpful in getting and staying organized for our auction. It is a fairly complex bit of software, so the first-time user may be a little daunted by all the options, but the support staff is always (And I do mean pretty much Always) available to explain things, and to help you figure out any issues. They can log in and look at your event with you, and give you real feedback, rather than just general suggestions, which is a huge help. The video instructional resources are also much more helpful that a printed set of instructions and are available on YouTube. Selling tickets online is very helpful, and the partnership that SAP has with Vantiv is a great feature. The folks at Vantiv are also very easy to work with and setting up the merchant account to accept credit cards was very smooth. The SilentAuction Pro software was very helpful in helping us organize the auction and get the results easily and in a timely manner. It also allowed us to analyze the categories of items that did best with our audience. Review collected by and hosted on G2.com.
We did have an issue that caused us some delay and confusion. We had some Celebrity Dinners that we knew would generate a lot of interest and would have multiple winners. We didn't want to use the set price option that is offered for multiple winners because we wanted the competition. We ended up with some delay at checkout because we weren't prepared for how to keep track of the multiple winners in that situation. However, I think that closer consultation with SAP's support staff in advance could have helped us avoid most of the delay (and all of the confusion). We also think that there should be a non-profit rate because the fees charged by the software in addition to the fees charged by Vantiv add up and take away from the mission of our organization. Review collected by and hosted on G2.com.
Video Reviews
Great easy to use product with tons of features and wonderful support
109 out of 110 Total Reviews for Silent Auction Pro
Overall Review Sentiment for Silent Auction Pro
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Our profits have grown so much since using this product! The features are great and so is the help! Becca is always willing to help. Our school loves the auction features. Review collected by and hosted on G2.com.
The seating chart was a little hard to use, but I think it was just user error on my part. Review collected by and hosted on G2.com.
User-friendly and creates an appealing catalog once info. is entered. Review collected by and hosted on G2.com.
Sometimes it is hard to locate things based on title choices. Review collected by and hosted on G2.com.
Their support service is fantastic! There are lots of bells and whistle you get with this aoftware that other platforms don't offee. Review collected by and hosted on G2.com.
It was hard to get a clear understanding of all the ways you can use the software to market our event.. Review collected by and hosted on G2.com.
Silent Auction Pro is easy to use and has great customer service, someone always answers your call and knows the system better than you to give immediate direction. Review collected by and hosted on G2.com.
We needed to go online this year, so first time with that capability. We need more info on the online page, like item number, group number and better photo quality. Some people said they did not understand the "Bid for Me" option, so maybe more details in that area. Review collected by and hosted on G2.com.
I have enjoyed working with the team at Silent Auction Pro. No matter the time or day, they were always there for us. While they provide great tutorials online, they are always willing to walk you through all the features of the software and help you have the most successful event. They truly want to see your organization have the best results. Review collected by and hosted on G2.com.
I do wish there were more analysis reports! Review collected by and hosted on G2.com.
We had the best experience with Silent Auction Pro. Due to the pandemic we were forced to move our entire event to a virtual platform and that included our Foundation Auction. There was much concern over how this would work and if we could still be successful but the SAP team was there to support us every step of the way!
We had looked at another company initially but when they did not answer the phone, it took them over 3 hours to call me back and I found out there was only one person on staff I knew we needed to look elsewhere. Silent Auction Pro took a very different approach, always answered my calls and was there for whatever I needed both day and night. Their assistance both before, during and after our event was top notch and crucial since a virtual auction was new to our entire team. I can't wait to work with them again for our future events! Review collected by and hosted on G2.com.
There are literally no downsides to using this company! Review collected by and hosted on G2.com.
Customer Service - and ease of use. The best customer service team I have ever encountered in more than 20 years of fundraising.
I’ve been in fundraising more than 20 years and have manages event with silent and live auctions for gatherings of 250 to 1500 – both onsite and virtual. I’ve used a few different software programs in that time, but Silent Auction Pro IS THE BEST. Not just for its ease of use – in that everything you need is within the software, but because of the customer service they provide before, during and after the event. Their team of support, from the initial training, to processing the winning bids, to the follow-up was phenomenal. I have never encountered a team so upbeat, so supportive, so understanding and so knowledgeable in my entire career. If you are looking for a platform on which to manage your silent or live auction – onsite or virtual – look no further. I highly recommend Silent Auction Pro as the perfect, low-cost, high quality software platform for any size auction. Review collected by and hosted on G2.com.
This is a great product! There is NOTHING to dislike! Review collected by and hosted on G2.com.
SAP is well worth the cost for the robust database you are able to use for fundraising of all sorts.
The platform is stable and did not fail me. It is organized in a logical way and we are so many features to support your event.
The tutorials, videos, and event coaches are all at your fingertips. It is so comforting to have humans on the line to help you through every click and through the event night as well. Review collected by and hosted on G2.com.
I would like to be able to customize the pages in the future, but it is a nice to have not a need to have.
There are way more positives than negatives when it comes to SAP. Review collected by and hosted on G2.com.
There are so many different functions that the software has to communicate to buyers and donors. Review collected by and hosted on G2.com.
There is so much you can do with the software that it was a bit overwhelming, but the customer service is great and can help with everything. Review collected by and hosted on G2.com.
