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We always love the prompt response we get with any new situation regarding our orders. We also like that they are constantly improving and adding new functions. With our experience using a different software before, we can tell the difference right away because now we don't need to worry about the software and long waits to have answers regarding new situations and how to solve them. Review collected by and hosted on G2.com.
The only thing I dislike is that I didn't know about Fulcrum before. Review collected by and hosted on G2.com.
15 out of 16 Total Reviews for Fulcrum
Overall Review Sentiment for Fulcrum
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Fulcrum makes The workplace easier to keep up with inventory, Especially if you have multiple customers like me to keep up with. If we run into issues and need to look back and investigate what happens with the product, it shows every little detail of where the inventory goes by dates or when it's been shipped and how much. How much is left in locations(could be multiple locations)? Knows when items were received and how much was received. Shows inventory years past. Also, "Batch shipping" in fulcrum is another big plus and one of my favorite things. When working in a warehouse and you need to get multiple orders out quickly, This is a faster way for orders to print all at once with labels knowing how it needs to be shipped by the carrier, and that way; you can spend more time focusing on pulling orders and making sure the items are correct instead of spending more time trying to ship these items and concentrate on weights and dimensions and trying to type everything in the system and then trying to send it to figure out the carriers. Review collected by and hosted on G2.com.
The least helpful thing is probably contacts. I say that because most of the time, at least on my end, i can't communicate with the customers through fulcrum. Customers can look at product inventory, orders, Purchase orders, kit orders, etc., But you can't send a message to the customer through fulcrum; you have to use another way like calling, texting or emailing, or chat. Review collected by and hosted on G2.com.
It is easy to use, even for new users. Little to no training is needed for new users as it is very straightforward. All the reports you could ever need are just a couple clicks away. It is also very easy to customize fulcrum to each owner and/or channel, making it even easier for users to use. Review collected by and hosted on G2.com.
There have been no downsides for me when using fulcrum other than it operated a little slow once or twice, but even then it was not slow enough to make a difference. Review collected by and hosted on G2.com.
The support team is super quick! Very Easy to use! Very easy for our customers to use! There transparent pricing! Review collected by and hosted on G2.com.
There is not much to write here other than I wish I had found it sooner. I wish we found Fulcrum before spending tens of thousands of dollars on other software. Review collected by and hosted on G2.com.
What I like the most about Fulcrum is that it is straightforward to use and comes in handy for warehouses. It holds a lot of information, so it always has anything I need to look up or find! Review collected by and hosted on G2.com.
The only thing that I dislike about Fulcrum is that I've had issues with adjustments not entirely going through, or at times I've had problems with receiving POs not syncing completely. Review collected by and hosted on G2.com.
One of the standout features of Fulcrum is its intuitive and user-friendly interface. Review collected by and hosted on G2.com.
Availability of educational materials would be very helpful to a new user, like video tutorials, etc. Review collected by and hosted on G2.com.
I have used multiple systems, and Fulcrum is comprehensive, intuitive, and handles our needs seamlessly. Review collected by and hosted on G2.com.
I have no complaints at this time. Thank you. Review collected by and hosted on G2.com.
Fulcrum is easy to use, the interface is robust and allows for inventory, WMS and a streamlined shipping product. Fulcrum has the ability to do some custom items (within reason) but has significantly improved our business and our clients business. Review collected by and hosted on G2.com.
Nothing. I love this product. When there are additional things I need, I request via Fulcrum and if it makes sense, they'll build it. Review collected by and hosted on G2.com.
Fulcrum allows you to have a complete picture of the items in the warehouse. You can easily process orders for shipment, keep up with inventory and pull reports. Review collected by and hosted on G2.com.
There is not much to dislike. If we run into any issue, we reach out to support to work through the problem. Review collected by and hosted on G2.com.
Fulcrum helps to keep us organized and accurate while fulfilling. The best part about Fulcrum is the customer service. We always get a quick response to any question that we have. Review collected by and hosted on G2.com.
We find the invoicing process to be the most confusing part of Fulcrum. Review collected by and hosted on G2.com.
Fulcrum is the most user-friendly software that we have used for our business. The time we save compared to other platforms that we have had saves us in labor costs. Fulcrum also has the capability to process thousands of orders a day without any interruptions. Their support staff is always responsive if needed. Review collected by and hosted on G2.com.
We have been using Fulcrum for a year and have yet to find any downsides to using the software. Review collected by and hosted on G2.com.
