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Fulcrum Reviews & Product Details

Leland S.
LS
Consultant, Owner, & Photographer
Environmental Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic

Fulcrum Overview

What is Fulcrum?

Shopping Cart Fulfillment is a cloud-based warehouse management, multi-carrier shipping software and ecommerce provider. Each component works together to provide a comprehensive solution for the third-party logistics and warehousing industries. Inventory -Kitting -Bundles -Lot, Expiration and Outbound Id -Cycle Counting -Barcoding Warehouse -Forward, storage, crossdock and quarantine locations -Multi Warehouse -Carton Types Pick, Pack and Ship -Pick To Tote -Batch Shipping -Batch Pick/Pack -Scan barcodes -Ship on third party accounts -Shipping maps Orders -Order Rules -Order Upload -Combine Orders -Bulk edit orders -Manage Backorders Receiving -Purchase Order Management -Receiving -Advanced Shipping Notifications Misc -EDI -Reporting -Billing -Markup Shipping

Fulcrum Details
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Product Description

Shopping Cart Fulfillment is a cloud-based warehouse management, multi-carrier shipping software and ecommerce provider. Each component works together to provide a comprehensive solution for the third-party logistics and warehousing industries.


Seller Details
Year Founded
2001
HQ Location
St Petersburg, US
LinkedIn® Page
www.linkedin.com

ST
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Recent Fulcrum Reviews

Daysy O.
DO
Daysy O.Small-Business (50 or fewer emp.)
5.0 out of 5
"Amazing"
We always love the prompt response we get with any new situation regarding our orders. We also like that they are constantly improving and adding n...
Liz T.
LT
Liz T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy, Fast and Quick Response Time"
It is easy to use, even for new users. Little to no training is needed for new users as it is very straightforward. All the reports you could ever...
Miranda W.
MW
Miranda W.Small-Business (50 or fewer emp.)
3.5 out of 5
"Every easy and convenient to use for a daily basics."
What I like the most about Fulcrum is that it is straightforward to use and comes in handy for warehouses. It holds a lot of information, so it alw...
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Fulcrum Media

Fulcrum Demo - Customize Views
Easily create views to filter out orders
Fulcrum Demo - Built-In Address Validation
Built-In Address Validation
Fulcrum Demo - Bill your clients
Bill your clients monthly, bi-weekly, quarterly
Fulcrum Demo - Pick To Tote
Pick orders using a tablet or phone
Answer a few questions to help the Fulcrum community
Have you used Fulcrum before?
Yes

15 out of 16 Total Reviews for Fulcrum

4.9 out of 5
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15 out of 16 Total Reviews for Fulcrum
4.9 out of 5
15 out of 16 Total Reviews for Fulcrum
4.9 out of 5

Overall Review Sentiment for FulcrumQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Tracie W.
TW
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Fulcrum?

Fulcrum makes The workplace easier to keep up with inventory, Especially if you have multiple customers like me to keep up with. If we run into issues and need to look back and investigate what happens with the product, it shows every little detail of where the inventory goes by dates or when it's been shipped and how much. How much is left in locations(could be multiple locations)? Knows when items were received and how much was received. Shows inventory years past. Also, "Batch shipping" in fulcrum is another big plus and one of my favorite things. When working in a warehouse and you need to get multiple orders out quickly, This is a faster way for orders to print all at once with labels knowing how it needs to be shipped by the carrier, and that way; you can spend more time focusing on pulling orders and making sure the items are correct instead of spending more time trying to ship these items and concentrate on weights and dimensions and trying to type everything in the system and then trying to send it to figure out the carriers. Review collected by and hosted on G2.com.

What do you dislike about Fulcrum?

The least helpful thing is probably contacts. I say that because most of the time, at least on my end, i can't communicate with the customers through fulcrum. Customers can look at product inventory, orders, Purchase orders, kit orders, etc., But you can't send a message to the customer through fulcrum; you have to use another way like calling, texting or emailing, or chat. Review collected by and hosted on G2.com.

What problems is Fulcrum solving and how is that benefiting you?

Fulcrum benefits me by keeping up with customers' inventory and sales orders. It does this in a very straightforward way. If customers have questions about tracking a shipment, I can quickly provide this. If they have a question about inventory and how much we have left, I can look it up and provide it. If orders need to be voided and reshipped, fulcrum has multiple ways to make it much more manageable. It benefits the customers and management over the product ample time and makes everything more accessible from a receiving and shipping perspective. Review collected by and hosted on G2.com.

Liz T.
LT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Fulcrum?

It is easy to use, even for new users. Little to no training is needed for new users as it is very straightforward. All the reports you could ever need are just a couple clicks away. It is also very easy to customize fulcrum to each owner and/or channel, making it even easier for users to use. Review collected by and hosted on G2.com.

What do you dislike about Fulcrum?

There have been no downsides for me when using fulcrum other than it operated a little slow once or twice, but even then it was not slow enough to make a difference. Review collected by and hosted on G2.com.

What problems is Fulcrum solving and how is that benefiting you?

Fulcrum is very helpful at handling inventory. The best thing is being able to see the full history of a sku regardless of it being active or not. It is also making it easier to keep track of the volume of orders going out and packing material/boxes being used. Review collected by and hosted on G2.com.

SO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Fulcrum?

The support team is super quick! Very Easy to use! Very easy for our customers to use! There transparent pricing! Review collected by and hosted on G2.com.

What do you dislike about Fulcrum?

There is not much to write here other than I wish I had found it sooner. I wish we found Fulcrum before spending tens of thousands of dollars on other software. Review collected by and hosted on G2.com.

What problems is Fulcrum solving and how is that benefiting you?

The warehouse management aspect is exceptional, from locations to bulk label generating. The customers can see the progress of their orders in real-time. Review collected by and hosted on G2.com.

Miranda W.
MW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Fulcrum?

What I like the most about Fulcrum is that it is straightforward to use and comes in handy for warehouses. It holds a lot of information, so it always has anything I need to look up or find! Review collected by and hosted on G2.com.

What do you dislike about Fulcrum?

The only thing that I dislike about Fulcrum is that I've had issues with adjustments not entirely going through, or at times I've had problems with receiving POs not syncing completely. Review collected by and hosted on G2.com.

What problems is Fulcrum solving and how is that benefiting you?

Fulcrum solves time management, considering it has everything we need to keep up with inventory, orders, receiving, and etc. Plus, it's all on the website, so I don't have to go back and forth or keep up with tons of paperwork. Review collected by and hosted on G2.com.

Daysy O.
DO
Fulfillment Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Fulcrum?

We always love the prompt response we get with any new situation regarding our orders. We also like that they are constantly improving and adding new functions. With our experience using a different software before, we can tell the difference right away because now we don't need to worry about the software and long waits to have answers regarding new situations and how to solve them. Review collected by and hosted on G2.com.

What do you dislike about Fulcrum?

The only thing I dislike is that I didn't know about Fulcrum before. Review collected by and hosted on G2.com.

What problems is Fulcrum solving and how is that benefiting you?

It's adding new features as calculating the shipping cost before packing the order and new reports. Review collected by and hosted on G2.com.

Richard H.
RH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Fulcrum?

One of the standout features of Fulcrum is its intuitive and user-friendly interface. Review collected by and hosted on G2.com.

What do you dislike about Fulcrum?

Availability of educational materials would be very helpful to a new user, like video tutorials, etc. Review collected by and hosted on G2.com.

What problems is Fulcrum solving and how is that benefiting you?

Fulcrum provides robust data analysis and reporting capabilities, allowing us to derive valuable insights from the collected data. Review collected by and hosted on G2.com.

Verified User in Warehousing
UW
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Fulcrum?

I have used multiple systems, and Fulcrum is comprehensive, intuitive, and handles our needs seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Fulcrum?

I have no complaints at this time. Thank you. Review collected by and hosted on G2.com.

What problems is Fulcrum solving and how is that benefiting you?

Managing all aspects of running a 3PL. Review collected by and hosted on G2.com.

Hunter H.
HH
President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Fulcrum?

Fulcrum is easy to use, the interface is robust and allows for inventory, WMS and a streamlined shipping product. Fulcrum has the ability to do some custom items (within reason) but has significantly improved our business and our clients business. Review collected by and hosted on G2.com.

What do you dislike about Fulcrum?

Nothing. I love this product. When there are additional things I need, I request via Fulcrum and if it makes sense, they'll build it. Review collected by and hosted on G2.com.

What problems is Fulcrum solving and how is that benefiting you?

It has significantly improved the WMS solution inside of our warehouses. We were using a competitor prior that we had constant bugs and errors with and we couldn't ever get customer support. My team was leery because they thought it was going to be forever to integate, but the process (and the integrations) were seamless. Review collected by and hosted on G2.com.

Holley G.
HG
Fulfillment Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Fulcrum?

Fulcrum allows you to have a complete picture of the items in the warehouse. You can easily process orders for shipment, keep up with inventory and pull reports. Review collected by and hosted on G2.com.

What do you dislike about Fulcrum?

There is not much to dislike. If we run into any issue, we reach out to support to work through the problem. Review collected by and hosted on G2.com.

What problems is Fulcrum solving and how is that benefiting you?

We are easily able to group and batch ship hundreds of orders. The batches make it easy to segment orders by owners and items for shipment. This allows us to rate shop carriers and fulfill orders more quickly for the best price. Review collected by and hosted on G2.com.

John P.
JP
Director of Marketing/ Co-Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Fulcrum?

Fulcrum helps to keep us organized and accurate while fulfilling. The best part about Fulcrum is the customer service. We always get a quick response to any question that we have. Review collected by and hosted on G2.com.

What do you dislike about Fulcrum?

We find the invoicing process to be the most confusing part of Fulcrum. Review collected by and hosted on G2.com.

What problems is Fulcrum solving and how is that benefiting you?

Fulcrum solves the problem of creating, buying, and printing individual labels through Shopify. The ability to print a pick ticket with each label saves us a lot of time. Review collected by and hosted on G2.com.