ServicePRO Pros and Cons

I find ServicePRO to be a unsuited application, for scheduling and dispatching personnel to provide customer support. The initial implementation poses some difficulties users tend to become more hectic with it after a use. Review collected by and hosted on G2.com.

The user interface is a bit perplexing. I have encountered issues and occasional glitches. There is a tendency for the application to crash it needs to be noted that it represents an improvement over the version despite being Silverlight based. It would be better if the reporting functionality provided customization options Review collected by and hosted on G2.com.

I find ServicePRO to be a cumbersome tool, for scheduling and dispatching support staff to assist customers. There are performance issues when adding features the system generally does not work well. The implementation process is also tough. Review collected by and hosted on G2.com.

The user interface is confusing at times there is definitely room for improvement. The application experiences crashes and errors. The feedback feature does not allow us to report any issues. Over time the software tends to slow down a bit. Review collected by and hosted on G2.com.

At my company we work on service, and reviewed ServicePRO for our application. Review collected by and hosted on G2.com.

ServicePRO appears to a well suited application for scheduling and dispatching people to support customers Review collected by and hosted on G2.com.

The product is very is for the end user to submit a ticket but even easier for the administrator. It allows for expansion by adding additional categories and based on dashboards allows you to determine what needs to be added. Review collected by and hosted on G2.com.

Can be a bit slow. At times when you are adding additional features, it will bog down and have to take a few minutes to catch up with the input. Review collected by and hosted on G2.com.

It is easy to grow our company with the help of this tool.

It supports cloud platform too. Review collected by and hosted on G2.com.

Implementation is quite difficult and the user needs to suffer for executing this on time.

All types of users cant use this easily and some need knowledge before performing any task in ServicePro. Review collected by and hosted on G2.com.

The system allows you to complete all requests in one place while harnessing the power of data, resources, and information to enhance and make the process of requesting work more efficiently. Review collected by and hosted on G2.com.

The system has parts that are repetitive and some areas are unclear of what is needed. After using it a few times, these steps become easier but first time users may struggle. Review collected by and hosted on G2.com.

Even if you are new you can use it easily without any efforts. Review collected by and hosted on G2.com.

UI is bit confusing which can be improved more. Review collected by and hosted on G2.com.

It's fairly easy to customize to specific ticket types and tasks, reports are okay. Review collected by and hosted on G2.com.

The application has a tendency to crash, it will throw errors without any real fixes, you can send feedback, but they never give you a solution. The app slows down the longer you have it open. The product is still silverlight based, even the desktop version.

I've heard rumors of an HTML5 version, but you have to pay to upgrade from the silverlight version is my understanding.

Of course these problems could simply be our implementation of the product. Review collected by and hosted on G2.com.

Friendly easy to use interface.

All your information in one place from previous services to notes between the customer and office. When the software implemented in a company runs smoothly everything else feels like it is as well. Review collected by and hosted on G2.com.

Sometimes there are a few glitches or early generations but overall I have had few issues with it. Review collected by and hosted on G2.com.

Allowed us to migrate from our existing HelpSTAR product. We already staff in house with development knowledge for the backend of the product. Review collected by and hosted on G2.com.

Requires the use of Silverlight meaning it must be used with Internet Explorer. Search is very slow and counter-intuitive. Review collected by and hosted on G2.com.