ServiceNow Workplace Service Delivery Pros and Cons

It is often appreciated that the ServiceNow Now Platform for its robust IT service management capabilities, seamless workflow automation, and user-friendly interface. The platform's ability to streamline and enhance various business processes, along with its scalability, is frequently cited as a key strength. Additionally, continuous updates and responsive customer support contribute to a positive overall user experience. Review collected by and hosted on G2.com.

Common dislikes about the ServiceNow Now Platform include a steeper learning curve for intricate configurations, which can be challenging for some users. Additionally, the cost of implementation and licensing can be a concern for smaller organizations. Some users also express a desire for more straightforward customization options. Despite these concerns, it's important to note that individual experiences may vary, and these aspects might not be universal across all users. Review collected by and hosted on G2.com.

I love how the program allows for us to review the performance in our response time to increase that are received. Review collected by and hosted on G2.com.

Unfortunately, we have a list featured version and I would prefer if we had a system that triaged out to the appropriate department rather than earth manually triaging the tickets received. Review collected by and hosted on G2.com.

We are using SOW(Service Operations Workspace) for IT service management for support agents on ServiceNow. It is inherited from an existing Helpmate agent portal. The new workplace intends to provide an upgraded look and feel, apart from new and better features.

New Features include:

Quick visibility to assigned work, announcements and tasks.

Organise and plan day to day services and support efficiently

View ongoing and predicated operations issues grouped by type and ranked by severity.

Minimize service disruption, maximize uptime with problem identification, collaboration and resolution. Review collected by and hosted on G2.com.

Noting has come up as a problem in using SOW. Review collected by and hosted on G2.com.

Smooth and hassle-free it is to use ServiceNow Workplace Service Delivery. Its my platform, for submitting workplace requests. Im excited to see what updates and additional services they bring. Review collected by and hosted on G2.com.

If it integrated better with software. More flexibility to adapt to needs and compatibility with tools would definitely enhance the experience. Review collected by and hosted on G2.com.

ServiceNow Workplace Service Delivery helps employees in one place to manage tasks like reporting maintenance issues, reserving rooms, and ordering supplies. It has different types of workplaces. Review collected by and hosted on G2.com.

As of now, there is no dislike, all was good in ServiceNow Workplace Service Delivery Review collected by and hosted on G2.com.

Its easy & user friendly. Workplace related service requets & blocking a meeting room/floor requests are submitted using ServiceNow WSD tool. Review collected by and hosted on G2.com.

Nothing yet. We just submit work place related requets & meeting room bookings via ServiceNow WSD tool. Review collected by and hosted on G2.com.

ServiceNowWorkplace Service Delivery ensures the workplace is safe and consistently delivers smooth experience with lot of solutions, viz Mobile enabled, Auromations, different channels. Review collected by and hosted on G2.com.

I dont think there is something one can dislike in ServiceNow Workplace. May be we could expect new updates, new features and more value added services everytime. Review collected by and hosted on G2.com.

I work in a hybrid model. Servicenow workspace helps me to book rooms before I go to office for my meetings. The process is smooth and also the UI is great. Review collected by and hosted on G2.com.

Nothing so far!

We mostly use it to book meeting rooms or see if any room is available. So, I haven't disliked anything so far. Review collected by and hosted on G2.com.

It is very user friendly. Very easy to use,also it's helpful for ITSM process.we can organise day to day activities and support efficiently. Review collected by and hosted on G2.com.

Currently I am not seeing any problem on it.sometime as a user I feel slowness. Review collected by and hosted on G2.com.

ServiceNow is very helpful for organising and booking meeting rooms. Very powerful, yet efficient platform Review collected by and hosted on G2.com.

A little bit more user-friendly might go a long way, so far its good experience Review collected by and hosted on G2.com.