ServiceNow offers a plethora of options and functionality in a simple, clean interface. Review collected by and hosted on G2.com.
Some functions such as searching the knowledge base can be difficult when trying to find particular items but this could vary between companies. Review collected by and hosted on G2.com.
166 out of 167 Total Reviews for ServiceNow Customer Service Management
Overall Review Sentiment for ServiceNow Customer Service Management
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1. Very quick and effective tool for incident management, resolving, and improving proficiency in operations.
2. Ease of integeration with other tools in market.
3. Deployment and centralized management of alerts and tickets is kind of pleasure with this product.
4. Highly secured and use-based access. Review collected by and hosted on G2.com.
1. This product is extremely vast with number of available options and features so it will take extreme time for configurations and learning.
2.Issues with GUI encounters multiple time like bugs and all. To resolve that we need to wait for upcoming updates. Review collected by and hosted on G2.com.
It's best as there is no hassle to go to one desk to other as while sitting on the laptop or computer one can raise a complaint or request to get the query solved and it's being noticed by the people itself.
No hassle easy work done. Review collected by and hosted on G2.com.
Sometimes it takes a specific person to solve the problem and that person may not be available to do it
So there is nor anyone to get the query or problem solved. Review collected by and hosted on G2.com.
Whether you're managing IT service management, HR, or customer service, you can easily customize workflows to fit specific business needs. The integration capabilities with other tools and platforms are impressive, allowing organizations to create a cohesive ecosystem.
Additionally, the emphasis on automation and AI helps reduce repetitive tasks, freeing up teams to focus on more strategic initiatives. Overall, it’s not just about managing services; it's about enabling organizations to innovate and respond to challenges more effectively. It’s that balance of functionality and user experience that truly makes ServiceNow shine. Review collected by and hosted on G2.com.
While ServiceNow has many strengths, there are a few aspects that can be a bit frustrating. For one, the initial learning curve can be steep. Even though the platform is user-friendly, navigating all its features and capabilities can feel overwhelming at first, especially for new users or those without a tech background.
Additionally, customization, while a strong point, can sometimes lead to complexity. Organizations may find themselves needing to invest significant time and resources to tailor the platform to their specific needs, which can be a bit of a hurdle.
Another common concern is the cost. For smaller businesses, the pricing model can be a barrier, especially when trying to access some of the more advanced features. Review collected by and hosted on G2.com.
It streamline customer operations, easy for customers who requires live assistance agents are available to help.
Empower to manage customer projects effectively and provide end to end case resolution data on a single platform.
Raising ticket and getting the solution done without any hassle. Review collected by and hosted on G2.com.
The application can be overwhelming for smaller IT shops.
Performance is lacking for an enterprise level. Review collected by and hosted on G2.com.
We have been using this tool for last 4 years and found this ver user user friendly as it as an intuitive interface to work. Has good knowledge base and training . Very easy to implement as it can be accessed through web interface also. Can be integarated easily with other tools and has good customer support. We have been supporting our clients for past 4 years on this for regular service management. Review collected by and hosted on G2.com.
There is nothing in ServiceNow Platform which I dislike about it. Review collected by and hosted on G2.com.
I like the general visibility for requests Review collected by and hosted on G2.com.
Hard to navigate and find specific forms Review collected by and hosted on G2.com.
Here we can see the tickets assigned with the relevant cateogry and people can see who is accessing it on real time just like google sheets and make changes and assign it to relevant team, and sharing Inc no is enough instead of all the details Review collected by and hosted on G2.com.
Its kinda little outdated the view of the tool Review collected by and hosted on G2.com.
it is a very good management tool with low code no code thing which helps me to deliver the things in short time. Its feature of getting integreted with anything help me with numerous things. Review collected by and hosted on G2.com.
It is expensive, especially for small to medium-sized businesses. Review collected by and hosted on G2.com.
ServiceNow is the brand of the brands, this tool is very powerful and was one of my first IT Tools to manage ticket systems Review collected by and hosted on G2.com.
have a lot of modules thatmake to some people dificult to understand and take advantage at all. Review collected by and hosted on G2.com.
The service provided by them is good, UI is easy and simple, best part is it can be easily accessed with links no much husstle to login. Review collected by and hosted on G2.com.
I haven't seen anything that can be disliked about the sevice now only part is it looks complex when try to see the followup done by team it is bit tricky to find Review collected by and hosted on G2.com.
