ServiceNow Connector Pros and Cons

The ServiceNow Connector offers seamless integration with minimal setup, making it easy to connect different platforms quickly. It boosts productivity by automating repetitive tasks and simplifies complex workflows effortlessly. The user-friendly interface is intuitive, allowing teams to navigate and adopt it easily. Additionally, it delivers consistent and reliable performance, ensuring smooth operations without significant issues. Review collected by and hosted on G2.com.

A very few areas that I would say could be improved. The initial setup can be tricky, requiring fine-tuning to align with specific workflows. While the interface is user-friendly, it could benefit from more customization options that suit individual preferences. The documentation, though comprehensive, could be more concise, making it easier to find specific information quickly. Review collected by and hosted on G2.com.

We get real time data.

Also, easy automation. In Power Automate, the connector facilitates workflow automation by integrating ServiceNow data. Review collected by and hosted on G2.com.

If there's new custom fields or tables added, updates to reports or automations may be needed, creating added maintenance. Review collected by and hosted on G2.com.

Seamless Integration, Productivity Boost & Ease of Use Review collected by and hosted on G2.com.

Customization Issues & Documentation part Review collected by and hosted on G2.com.

Very easy to navigate and find exactly what I was looking for. The entire process was simple and straight forward, with email communication along the way to keep me apprised of the milestones as they were hit. Review collected by and hosted on G2.com.

It can become difficult to see the context of back and forth communication with the way emails are stacked in the platform. If multiple folks are responding it's not entirely clear where the roadblock is. Review collected by and hosted on G2.com.

The API extensions are very useful in connecting to various tools to automate ticket creation process Review collected by and hosted on G2.com.

The option to add managers for approvals on tickets is tedious and old. Review collected by and hosted on G2.com.